INTELLIGENT VACATION RESPONDER

• US 20170126591A1
• Filed: 11/03/2015
• Published: 05/04/2017
• Est. Priority Date: 11/03/2015
• Status: Abandoned Application

• Current Assignee: Motorola Mobility LLC (Lenovo Group Ltd.)
• Original Assignee: Motorola Mobility LLC (Lenovo Group Ltd.)
• Inventors: Nukala, Raghava Aditya, Yeswanth Naga, Prasanna Kumar Bolisetty
• Application Number:
  US14/930,829
• Publication Number:
  US 20170126591A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/1093 Calendar-based scheduling for persons or groups
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/043 using or handling presence information

Abstract

A method, a system, and computer program product for generating and transmitting intelligent autoreply messages in reply to an incoming message. The method includes receiving an incoming message in an inbox of a respondent that has an autoreply message activated and identifying, from content of at least one of the incoming message and the autoreply message, whether at least one pre-established condition is present that triggers an update to the autoreply message prior to transmitting the autoreply message. In response to at least one pre-established condition being present, the autoreply message is autonomously updated to create a modified autoreply message that includes at least one of (i) additional content and (ii) modified content. The type of update that is applied to the autoreply message is based on which pre-established condition is identified.

Claims

1. A method comprising:

receiving an incoming message in an inbox of a respondent that has an autoreply message activated;

identifying from content of at least one of the incoming message and the autoreply message whether at least one pre-established condition is present that triggers an update to the autoreply message prior to transmitting the autoreply message; and

in response to at least one pre-established condition being present, autonomously updating the autoreply message to include at least one of additional content and modified content, wherein the update that is applied to the autoreply message is based on which pre-established condition is identified.

2. The method of claim 1, wherein the at least one pre-established condition comprises:

the autoreply message including at least one generalized reference that refers to a colleague of the respondent and that does not include a name and contact information of the colleague, and the method further comprises;

retrieving the name and contact information for the colleague from a contact database;

replacing the at least one generalized reference to the colleague with the name and contact information of the colleague to create a modified autoreply message; and

transmitting the modified autoreply message to a sender of the incoming message with the name and contact information of the colleague included within the modified autoreply message.

3. The method of claim 2, wherein the at least one generalized reference describes a work position that is associated with the colleague.

4. The method of claim 1, wherein the at least one pre-established condition comprises:

the incoming message being associated with a particular task that is assigned to the respondent, and the method further comprises;

determining at least one currently available party that is also assigned to the particular task;

retrieving contact information for the at least one currently available party from a contact database;

inserting a statement within the modified autoreply message that identifies the at least one currently available party along with contact information for the at least one currently available party to create a modified autoreply message; and

transmitting the modified autoreply message to a sender of the incoming message with the statement included within the modified autoreply message.

5. The method of claim 4, wherein determining the at least one currently available party further comprises:

accessing a scheduling database associated with the respondent and reading an entry in the scheduling database that is associated with the particular task;

identifying another party within the entry that is also assigned to the particular task;

accessing a scheduling calendar associated with the other party to determine if the other party has a scheduled unavailability at the present time; and

in response to determining the other party does not presently have a scheduled unavailability at the present time, identifying the other party as the at least one currently available party.

6. The method of claim 1, wherein the at least one pre-established condition comprises:

the autoreply message including at least one notification that a sender of the incoming message should contact at least one auxiliary contact, and the method further comprises;

in response to determining the autoreply message does not include contact information for the at least one auxiliary contact;

retrieving the contact information for the at least one auxiliary contact from a contact database; and

inserting the contact information for the at least one auxiliary contact within the autoreply message to create a modified autoreply message; and

transmitting the modified autoreply message to the sender with the contact information of the at least one auxiliary contact included within the modified autoreply message.

7. The method of claim 1, wherein the at least one pre-established condition further comprises:

the autoreply message including at least one notification that a sender of the incoming message should contact at least one auxiliary contact, and the method further comprises;

checking a scheduling calendar associated with the auxiliary contact to determine if the auxiliary contact is available;

in response to the scheduling calendar indicating that the auxiliary contact has a scheduled unavailability at the present time, modifying the autoreply message by removing the at least one notification corresponding to the unavailable auxiliary contact; and

transmitting the modified autoreply message to the sender.

8. The method of claim 7, further comprising:

modifying the autoreply message by inserting at least one additional content that identifies when at least one of the respondent and the unavailable auxiliary contact will become available.

9. A system comprising:

a transceiver component that receives an incoming message for an inbox of a respondent that has an autoreply message activated;

an autoreply analysis component that;

identifies from content of at least one of the incoming message and the autoreply message whether at least one pre-established condition is present that triggers an update to the autoreply message prior to transmitting the autoreply message; and

in response to at least one pre-established condition being present, autonomously updates the autoreply message to include at least one of additional content and modified content, wherein the update that is applied to the autoreply message is based on which pre-established condition is identified.

10. The system of claim 9, wherein the at least one pre-established condition comprises:

the autoreply message including at least one generalized reference that refers to a colleague of the respondent and that does not include a name and contact information of the colleague, and the autoreply analysis component further;

retrieves the name and contact information for the colleague from a contact database;

replaces the at least one generalized reference to the colleague with the name and contact information of the colleague to create a modified autoreply message; and

transmits the modified autoreply message to a sender of the incoming message with the name and contact information of the colleague included within the modified autoreply message.

11. The system of claim 10, wherein the at least one generalized reference describes a work position that is associated with the colleague.

12. The system of claim 9, wherein the at least one pre-established condition comprises:

the incoming message being associated with a particular task that is associated with the respondent, and the autoreply analysis component further;

determines at least one currently available party that is also associated with the particular task;

retrieves contact information for the at least one currently available party from a contact database;

inserts a statement within the autoreply message that identifies the at least one currently available party along with contact information for the at least one currently available party to create a modified autoreply message; and

transmits the modified autoreply message to a sender of the incoming message with the statement included within the modified autoreply message.

13. The system of claim 12, wherein to determine the at least one currently available party the autoreply analysis component further:

accesses a scheduling database associated with the respondent and reading an entry in the scheduling database that is associated with the particular task;

identifies another party within the entry that is also associated with the particular task;

accesses a scheduling calendar associated with the other party to determine if the other party has a scheduled unavailability at the present time; and

in response to determining the other party does not presently have a scheduled unavailability at the present time, identifies the other party as the at least one currently available party.

14. The system of claim 9, wherein the at least one pre-established condition comprises:

the autoreply message including at least one notification that a sender of the incoming message should contact at least one auxiliary contact, and wherein the autoreply analysis component further;

in response to determining the autoreply message does not include contact information for the at least one auxiliary contact;

retrieves the contact information for the at least one auxiliary contact from a contact database; and

inserts the contact information for the at least one auxiliary contact within the autoreply message to create a modified autoreply message; and

transmits the modified autoreply message to the sender with the contact information of the at least one auxiliary contact included within the modified autoreply message.

15. The system of claim 9, wherein the at least one pre-established condition further comprises:

the autoreply message including at least one notification that a sender of the incoming message should contact at least one auxiliary contact, and the autoreply analysis component further;

checking a scheduling calendar associated with the auxiliary contact to determine if the auxiliary contact is available;

in response to the scheduling calendar indicating that the auxiliary contact has a scheduled unavailability at the present time, modifies the autoreply message by removing the at least one notification corresponding to the unavailable auxiliary contact; and

transmits the modified autoreply message to the sender.

16. The system of claim 15, wherein the autoreply analysis component further:

modifies the autoreply message by inserting at least one additional content that identifies when at least one of the respondent and the unavailable auxiliary contact will become available.

17. A computer program product comprising:

a computer readable storage device; and

program code on the computer readable storage device that when executed within a processor provides the functionality of;

receiving an incoming message in an inbox of a respondent that has an autoreply message activated;

identifying from content of at least one of the incoming message and the autoreply message whether at least one pre-established condition is present that triggers an update to the autoreply message prior to transmitting the autoreply message; and

in response to at least one pre-established condition being present, autonomously updating the autoreply message to include at least one of additional content and modified content, wherein the update that is applied to the autoreply message is based on which pre-established condition is identified.

18. The computer program product of claim 17, wherein the at least one pre-established condition comprises the autoreply message including at least one notification that a sender of the incoming message should contact at least one auxiliary contact, and the program code further comprises code that when executed within the processor provides the functionality of:

in response to determining the autoreply message does not include contact information for the at least one auxiliary contact;

retrieving the contact information for the at least one auxiliary contact from a contact database; and

inserting the contact information for the at least one auxiliary contact within the autoreply message to create a modified autoreply message; and

transmitting the modified autoreply message to the sender with the contact information of the at least one auxiliary contact included within the modified autoreply message.

19. The computer program product of claim 17, wherein the at least one pre-established condition comprises the incoming message being associated with a particular task that is associated with the respondent, and the program code further comprises code that when executed within the processor provides the functionality of:

determining at least one currently available party that is also associated with the particular task;

retrieving contact information for the at least one currently available party from a contact database;

inserting a statement within the autoreply message that identifies the at least one currently available party along with contact information for the at least one currently available party to create a modified autoreply message; and

transmitting the modified autoreply message to a sender of the incoming message with the statement included within the modified autoreply message.

20. The computer program product of claim 17, wherein the at least one pre-established condition further comprises the autoreply message including at least one notification that a sender of the incoming message should contact at least one auxiliary contact, and the program code further comprises code that when executed within the processor provides the functionality of:

checking a scheduling calendar associated with the auxiliary contact to determine if the auxiliary contact is available;

in response to the scheduling calendar indicating that the auxiliary contact has a scheduled unavailability at the present time, modifying the autoreply message by removing the at least one notification corresponding to the unavailable auxiliary contact; and

transmitting the modified autoreply message to the sender.