IDENTIFYING TASKS IN MESSAGES

• US 20170154024A1
• Filed: 02/10/2017
• Published: 06/01/2017
• Est. Priority Date: 01/22/2014
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Subramanya, Amarnag, Pellicer, Edgar Gonzalez, Agarwal, Shalini
• Granted Patent: US 10,019,429 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 40/169 Annotation, e.g. comment data or footnotes
• CPC Class Codes: G06F 40/174 Form filling; Merging
• CPC Class Codes: G06F 40/253 Grammatical analysis; Style critique
• CPC Class Codes: G06F 40/279 Recognition of textual entities
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails

Abstract

Methods and apparatus are described herein for identifying tasks in messages. In various implementations, natural language processing may be performed on a received message to generate an annotated message. The annotated message may be analyzed pursuant to a grammar. A portion of the message may be classified as a user task entry based on the analysis of the annotated message.

Claims

1. A computer-implemented method, comprising:

analyzing, by a computing system, content of a message addressed to a user, wherein the message was not composed by the user;

classifying, by the computing system, a portion of the content of the message as a task assigned to the user by the one or more other individuals based on the analysis of the message;

selecting by the computing system from a plurality of distinct user interfaces associated with a plurality of distinct software applications, based on the analysis of the content of the message, a user interface operable by the user to fulfill the task; and

automatically populating, by the computing system, one or more data entry fields of the selected user interface that are editable by the user with information based on the analysis of the content of the message.

2. The computer-implemented method of claim 1, wherein:

the analyzing comprises analyzing, by the computing system, the content of the message pursuant to a plurality of rule paths of a grammar to generate a plurality of candidate user tasks and associated scores; and

the classifying comprises selecting, by the computing system, the task from the plurality of candidate user tasks based on the associated scores.

3. The computer-implemented method of claim 1, wherein the analyzing includes identifying, by the computing system, a reference to a task interaction entity of the task in the message.

4. The computer-implemented method of claim 3, wherein the analyzing further comprises classifying, by the computing system, the task interaction entity as a person, location or organization.

5. The computer-implemented method of claim 4, wherein the analyzing further comprises identifying, by the computing system, a task action of the task.

6. The computer-implemented method of claim 5, wherein selecting the user interface comprises selecting the user interface based on the task interaction entity and task action.

7. The computer-implemented method of claim 1, further comprising automatically launching or opening, by the computing system, the user interface.

8. The computer-implemented method of claim 1, further comprising selecting, by the computing system from a plurality of distinct URLs, based on the analysis of the annotated message, a URL associated with a network-based resource that is operable by the user to fulfill the task.

9. A computer-implemented method, comprising:

analyzing, by a computing system, content of a communication of a user;

classifying, by the computing system, a portion of the content of the communication as a task assigned to the user based on the analysis of the content of the communication;

selecting by the computing system from an index of distinct user interfaces associated with a plurality of distinct software applications, based on the analysis of the content of the communication, at least one user interface operable by the user to fulfill the task; and

providing, by the computing system as visual output, at least one visual prompt corresponding to the at least one user interface operable by the user to fulfill the task.

10. The computer-implemented method of claim 9, further comprising prepopulating one or more data entry fields associated with the at least one user interface with information based on the analysis of the content of the communication.

11. The computer-implemented method of claim 10, wherein the one or more data entry fields are editable by the user.

12. The computer-implemented method of claim 9, wherein the communication was composed by one or more other individuals different than the user.

13. The computer-implemented method of claim 9, wherein:

the analyzing comprises analyzing, by the computing system, the content of the communication pursuant to a plurality of rule paths of a grammar to generate a plurality of candidate user tasks and associated scores; and

the classifying comprises selecting, by the computing system, the task from the plurality of candidate user tasks based on the associated scores.

14. The computer-implemented method of claim 9, wherein the analyzing includes identifying, by the computing system, a reference to a task interaction entity of the task in the communication.

15. The computer-implemented method of claim 14, wherein the analyzing further comprises classifying, by the computing system, the task interaction entity as a person, location or organization.

16. The computer-implemented method of claim 15, wherein the analyzing further comprises identifying, by the computing system, a task action of the task.

17. The computer-implemented method of claim 16, wherein selecting the at least one user interface comprises selecting the at least one user interface based on the task interaction entity and task action.

18. A computer-implemented method comprising:

analyzing, by a computing system, content of a communication sent to a user, wherein the communication was not composed by the user;

identifying, by the computing system based on the analyzing, a plurality of candidate user tasks assigned to the user;

selecting by the computing system from an index of distinct user interfaces associated with a plurality of distinct software applications, based on the identifying, a respective one or more user interfaces operable by the user to fulfill the plurality of candidate user tasks; and

providing, by the computing system as output, a plurality of prompts corresponding to the one or more user interfaces operable by the user.

19. The computer-implemented method of claim 18, wherein the plurality of prompts include one or more visual prompts.

20. The computer-implemented method of claim 18, wherein the plurality of prompts include one or more audible prompts.