Information Interactive Platform, System and Method

• US 20170228109A1
• Filed: 01/18/2017
• Published: 08/10/2017
• Est. Priority Date: 07/18/2014
• Status: Active Grant

• Current Assignee: Shanghai Chule (CooTek) Information Technology Co., Ltd.
• Original Assignee: Shanghai Chule (CooTek) Information Technology Co., Ltd.
• Inventors: LIU, Hongjun, LI, Xiaohui, WANG, Chong, ZHENG, Zhiqiang, ZHANG, Kan, YUAN, Chao
• Granted Patent: US 10,452,233 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

System and method for information service platform interaction are disclosed. The method may include obtaining, through a user interface of a mobile device, an input sequence from a user. The method may also include determining at least one business object based on the input sequence. The input sequence may at least partially match an identifier of the at least one business object. The method may also include obtaining user data based on the at least one business object or based on user identification information. The method may further include determining a menu of an information service platform provided by the at least one business object based on the user data. The method may further include displaying the menu according to a designated display mode on a display of the mobile device.

Claims

1. A computer-implemented information service platform interaction method, comprising:

obtaining, through a user interface of a mobile device, an input sequence from a user;

determining, by a processor device, at least one business object based on the input sequence, wherein the input sequence at least partially matches an identifier of the at least one business object;

obtaining user data based on the at least one business object or based on user identification information;

determining, by the processor device, a menu item of an information service platform provided by the at least one business object based on the user data; and

displaying the menu item according to a designated display mode on a display of the mobile device, wherein, said displaying the menu item according to a designated display mode further including

displaying the menu item according to a predetermined display level;

or

marking or reordering the menu item by upgrading a display level of a first menu item with a higher priority to a higher level, or downgrading a display level of a second menu item subject to delayed display, to a lower level.

2. The method of claim 1, wherein displaying the menu according to a designated display mode further comprises:

detecting whether the menu item has a related node;

when the related node exists, obtaining the display level of its related node and determining whether the display level of its related node is below that of the menu item;

when the display level of its related node is below that of the menu item, traversing, via the processor device, its lower level menu items, and forming a lower level menu;

when the display level of its related node is above that of the menu item, jumping to, via the processor device, its related nodes and displaying corresponding menu items.

3. The method of claim 1, wherein further comprises:

obtaining the current position data of the user or the position data of business object to whom the user is calling currently;

filtering the platform menu items of the business object, so as to obtain a menu item corresponding to the position data.

4. The method of claim 3, wherein said filtering the platform menu items of the business object further comprises:

selecting the menu item with geographical location information which is nearest to the current position data.

5. The method of claim 1, wherein further comprises:

filtering menu items according to a history of interaction with the at least one business object.

6. The method of claim 1, wherein further comprises:

filtering menu items according to a history of interaction with the at least one business object.

7. The method of claim 6, wherein further comprises:

obtaining said history of interaction with the at least one business object according to an account information associated with the at least one business object.

8. The method of claim 1, wherein further comprises:

filtering menu items of the menu according to personal information or an input history or a further input, wherein said input history include the input content input for a set times or those ranked in the top predetermined number according to the number of repetition in a predetermined time period.

9. The method of claim 1, wherein further comprises:

transforming a voice menu provided by the at least one business object into a visible menu to be displayed in a current system language.

10. The method of claim 1, wherein further comprises:

obtaining a current system language transforming a voice menu provided by the at least one business object into a visible menu to be displayed in the current system language;

or

obtain a current system time and determining a menu item corresponding to the current system time by comparing the current system time to the time-indicating data field of the menu item.

11. The method of claim 1, wherein further comprises:

obtaining feedback menu item and the problem, according to the input feedback information;

marking or modifying the menu items in question accordingly.

12. An information service platform interaction system, wherein comprising:

a processor device operatively coupled to a memory device, wherein the processor device is configured to execute instructions stored in the memory device to perform operations comprising;

obtaining, through a user interface of a mobile device, an input sequence from a user;

determining at least one business object based on the input sequence, wherein the input sequence at least partially matches an identifier of the at least one business object;

obtaining user data based on the at least one business object or based on user identification information;

determining a menu of an information service platform provided by the at least one business object based on the user data; and

displaying the menu according to a designated display mode on a display of the mobile device;

wherein further including;

displaying the menu item according to a predetermined display level;

or

marking or reordering the menu item by upgrading a display level of a first menu item with a higher priority to a higher level, or downgrading a display level of a second menu item subject to delayed display, to a lower level.

13. The system of claim 12, wherein displaying the menu according to a designated display mode further comprises:

detecting whether the menu item has a related node;

when the related node exists, obtaining the display level of its related node and determining whether the display level of its related node is below that of the menu item;

when the display level of its related node is below that of the menu item, traversing, via the processor device, its lower level menu items, and forming a lower level menu;

when the display level of its related node is above that of the menu item, jumping to, via the processor device, its related nodes and displaying corresponding menu items.

14. The system of claim 12, wherein further comprises:

obtaining the current position data of the user or the position data of business object to whom the user is calling currently;

filtering the platform menu items of the business object, so as to obtain a menu item corresponding to the position data.

15. The system of claim 14, wherein said filtering the platform menu items of the business object further comprises:

selecting the menu item with geographical location information which is nearest to the current position data.

16. The system of claim 12, wherein further comprises:

filtering menu items according to a history of interaction with the at least one business object.

17. The system of claim 12, wherein further comprises:

filtering menu items according to a history of interaction with the at least one business object.

18. The system of claim 17, wherein further comprises:

obtaining said history of interaction with the at least one business object according to an account information associated with the at least one business object.

19. The system of claim 12, wherein further comprises:

filtering menu items of the menu according to personal information or an input history or a further input, wherein said input history include the input content input for a set times or those ranked in the top predetermined number according to the number of repetition in a predetermined time period.

20. The system of claim 12, wherein further comprises:

transforming a voice menu provided by the at least one business object into a visible menu to be displayed in a current system language.

21. The system of claim 12, wherein further comprises:

obtaining a current system language transforming a voice menu provided by the at least one business object into a visible menu to be displayed in the current system language;

or

obtain a current system time and determining a menu item corresponding to the current system time by comparing the current system time to the time-indicating data field of the menu item.

22. The system of claim 12, wherein further comprises:

obtaining feedback menu item and the problem, according to the input feedback information;

marking or modifying the menu items in question accordingly.

23. A computer-implemented information service platform interaction, wherein comprising:

an input module, used to receive an input from a user and the input is associated with at least a business object, wherein said business object may include information interactive platform;

a pre-processing module, used to obtain user data;

a transport interface module, used to transport user data obtained from the pre-processing module and as well as menu items corresponding to user data from said pre-processing module and matched with input data from said input module;

an output module, used to display said menu items obtained from said transport interface module.

24. A computer-implemented information service platform interaction, wherein comprising:

a received module, used to receive input information and user data;

a memory/storage module, used to store business objects and the corresponding information interactive platform thereof, wherein said business object may include one or more data fields for inquiring according to input information;

an inquire module, used to search in said menu items of said memory/storage module and obtain a menu item matched with said input information and corresponding to said user data;

a send module, used to send the menu item from said inquire module.