AUTOMATIC COMMUNICATION RESPONSES

• US 20170331935A1
• Filed: 05/12/2016
• Published: 11/16/2017
• Est. Priority Date: 05/12/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bettesworth, Gary S., Hewitt, James, Martens, Andreas, Thorpe, Paul
• Granted Patent: US 9,924,013 B2
• Time in Patent Office: Days
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

A method, and associated system, for determining an automatic action to be performed in response to an unsuccessful communication request. A first set of data, obtained from a first electronic communication device, is transmitted by the first electronic communication device to the computing system in response to a determination by the first electronic communication device that a called user of the first electronic communication device is unable or unwilling to accept a communication request from a calling user of a second electronic communication device. The first set of data is associated with the called user, the first electronic communication device, the second electronic communication device, or combinations thereof. A second set of data is obtained from the second electronic communication device and associated with the calling user, the second electronic communication device, or both. The action to be performed is determined based on the first and second sets of data.

Claims

1. A method for determining an action to be performed in response to an unsuccessful communication request, said method comprising:

obtaining, by one or more processors of a computing system from a first electronic communication device, a first set of data transmitted by the first electronic communication device to the computing system in response to a determination by the first electronic communication device that a called user of the first electronic communication device is unable or unwilling to accept a communication request from a calling user of a second electronic communication device, wherein the first set of data is associated with the called user, the first electronic communication device, the second electronic communication device, or combinations thereof, and wherein the first and second electronic communication devices are different electronic communication devices and are both external to the computing system;

obtaining, by the one or more processors from the second electronic communication device, a second set of data associated with the calling user, the second electronic communication device, or a combination thereof; and

determining, by the one or more processors, the action to be performed based on the first set of data and the second set of data.

2. The method of claim 1, said method further comprising:

passing, by the one or more processors to the second electronic communication device, the obtained first set of data.

3. The method of claim 1, said method further comprising:

passing, by the one or more processors to the second electronic communication device, an unsuccessful communication indication indicating that the communication request was unsuccessful, wherein the second set of data comprises response information input by the calling user into the second electronic communication device in response to the unsuccessful communication indication received by the second electronic communication device.

4. The method of claim 1, said method further comprising:

determining, by the one or more processors based on the first set of data and the second set of data, an intended purpose of the communication request from the calling user, wherein said determining the action to be performed is based on the determined intended purpose.

5. The method of claim 1, wherein the action is executable in the first electronic communication device, the second electronic communication device, or a combination thereof.

6. The method of claim 1, wherein said determining the action is further based on environmental considerations, a time, weather conditions, traffic conditions, news information, pollution levels, hazard alerts, environmental warnings, pollen count levels, wind levels, public transport information, or combinations thereof.

7. The method of claim 1, wherein the first set of data comprises:

calendar information of the called user, location information of the called user, location information of the first electronic communication device, a battery level of the first electronic communication device, a local time of the first electronic communication device, an active application of the first electronic communication device, a phone state of the first electronic communication device, scheduling information of the called user, weather in the vicinity of the called user or the first electronic communication device, traffic information in the vicinity of the called user or the first electronic communication device, a proximity of the called user to the calling user, contact information of the called user, contact information stored by the first electronic communication device, or combinations thereof.

8. The method of claim 1, wherein the second set of data comprises:

calendar information of the calling user, location information of the calling user, location information of the second electronic communication device, a battery level of the second electronic communication device, a local time of the second electronic communication device, an active application of the second electronic communication device, scheduling information of the calling user, weather in the vicinity of the calling user or the second electronic communication device, a phone state of the second electronic communication device, traffic information in the vicinity of the calling user or the second electronic communication device, an intention of the calling user, a proximity of the calling user to the called user;

contact information of the calling user, and contact information stored by the second electronic communication device, or combinations thereof.

9. A computer program product, comprising one or more computer readable hardware storage devices having computer readable program code stored therein, said program code containing instructions executable by one or more processors of a computing system to implement a method for determining an action to be performed in response to an unsuccessful communication request, said method comprising:

obtaining, by the one or more processors from a first electronic communication device, a first set of data transmitted by the first electronic communication device to the computing system in response to a determination by the first electronic communication device that a called user of the first electronic communication device is unable or unwilling to accept a communication request from a calling user of a second electronic communication device, wherein the first set of data is associated with the called user, the first electronic communication device, the second electronic communication device, or combinations thereof, and wherein the first and second electronic communication devices are different electronic communication devices and are both external to the computing system;

obtaining, by the one or more processors from the second electronic communication device, a second set of data associated with the calling user, the second electronic communication device, or a combination thereof; and

determining, by the one or more processors, the action to be performed based on the first set of data and the second set of data.

10. The computer program product of claim 9, said method further comprising:

passing, by the one or more processors to the second electronic communication device, the obtained first set of data.

11. The computer program product of claim 9, said method further comprising:

passing, by the one or more processors to the second electronic communication device, an unsuccessful communication indication indicating that the communication request was unsuccessful, wherein the second set of data comprises response information input by the calling user into the second electronic communication device in response to the unsuccessful communication indication received by the second electronic communication device.

12. The computer program product of claim 9, said method further comprising:

determining, by the one or more processors based on the first set of data and the second set of data, an intended purpose of the communication request from the calling user, wherein said determining the action to be performed is based on the determined intended purpose.

13. The computer program product of claim 9, wherein the action is executable in the first electronic communication device, the second electronic communication device, or a combination thereof.

14. The computer program product of claim 9, wherein said determining the action is further based on environmental considerations, a time, weather conditions, traffic conditions, news information, pollution levels, hazard alerts, environmental warnings, pollen count levels, wind levels, public transport information, or combinations thereof.

15. A computing system, comprising one or more processors, one or more memories, and one or more computer readable hardware storage devices, said one or more hardware storage device containing program code executable by the one or more processors via the one or more memories to implement a method for determining an action to be performed in response to an unsuccessful communication request, said method comprising:

obtaining, by the one or more processors from a first electronic communication device, a first set of data transmitted by the first electronic communication device to the computing system in response to a determination by the first electronic communication device that a called user of the first electronic communication device is unable or unwilling to accept a communication request from a calling user of a second electronic communication device, wherein the first set of data is associated with the called user, the first electronic communication device, the second electronic communication device, or combinations thereof, and wherein the first and second electronic communication devices are different electronic communication devices and are both external to the computing system;

obtaining, by the one or more processors from the second electronic communication device, a second set of data associated with the calling user, the second electronic communication device, or a combination thereof; and

determining, by the one or more processors, the action to be performed based on the first set of data and the second set of data.

16. The computer system of claim 15, said method further comprising:

passing, by the one or more processors to the second electronic communication device, the obtained first set of data.

17. The computer system of claim 15, said method further comprising:

passing, by the one or more processors to the second electronic communication device, an unsuccessful communication indication indicating that the communication request was unsuccessful, wherein the second set of data comprises response information input by the calling user into the second electronic communication device in response to the unsuccessful communication indication received by the second electronic communication device.

18. The computer system of claim 15, said method further comprising:

determining, by the one or more processors based on the first set of data and the second set of data, an intended purpose of the communication request from the calling user, wherein said determining the action to be performed is based on the determined intended purpose.

19. The computer system of claim 15, wherein the action is executable in the first electronic communication device, the second electronic communication device, or a combination thereof.

20. The computer system of claim 15, wherein said determining the action is further based on environmental considerations, a time, weather conditions, traffic conditions, news information, pollution levels, hazard alerts, environmental warnings, pollen count levels, wind levels, public transport information, or combinations thereof.