COGNITIVE COMMUNICATION ASSISTANT TO BRIDGE INCOMPATIBLE AUDIENCE

• US 20170339091A1
• Filed: 05/20/2016
• Published: 11/23/2017
• Est. Priority Date: 05/20/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Astigarraga, Tara, Goldberg, Itzhack, Mosqueda Mejia, Jose R., Winarski, Daniel J.
• Granted Patent: US 10,579,743 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 40/151 Transformation
• CPC Class Codes: G06F 40/157 using dictionaries or tables
• CPC Class Codes: G06F 40/166 Editing, e.g. inserting or deleting
• CPC Class Codes: G06F 40/40 Processing or translation of natural language natural language analysis G06F40/20; semantic analysis G06F40/30
• CPC Class Codes: G06F 40/51 Translation evaluation
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases
• CPC Class Codes: H04L 67/306 User profiles

Abstract

A cognitive communication assistant receives a message transmitted over a communication network from a sender to a recipient. A sender'"'"'s industry identified with the sender and a recipient'"'"'s industry identified with the recipient are determined. One or more terms associated with the sender'"'"'s industry are extracted from the message. A definition associated with the one or more terms is searched for in an on-line reference text. The message is updated based on the definition. The message is transmitted over the communication network to the recipient.

Claims

1. A computer-implemented method of providing a cognitive communication assistant, the method performed automatically by at least one hardware processor, the method comprising:

receiving a message transmitted over a communication network from a sender to a recipient;

determining a sender'"'"'s industry identified with the sender and a recipient'"'"'s industry identified with the recipient;

responsive to determining that the sender'"'"'s industry is different from the recipient'"'"'s industry, extracting from the message one or more terms associated with the sender'"'"'s industry, searching for a definition associated with the one or more terms in an on-line reference text associated with the sender'"'"'s industry, and updating the message based on the definition; and

transmitting the message over the communication network to the recipient.

2. The method of claim 1, wherein the updating comprises substituting the one or more terms with explanation understandable by the recipient.

3. The method of claim 1, wherein the determining a sender'"'"'s industry comprises searching a user profile associated with the sender.

4. The method of claim 1, wherein the determining a recipient'"'"'s industry comprises searching a user profile associated with the recipient.

5. The method of claim 1, wherein the determining a sender'"'"'s industry comprises causing a screen object to be displayed on a user interface and requesting the sender to input the sender'"'"'s industry via the user interface.

6. The method of claim 1, wherein the determining a recipient'"'"'s industry comprises causing a screen object to be displayed on a user interface and requesting the recipient to input the recipient'"'"'s industry via the user interface.

7. The method of claim 1, wherein the method is performed by an online communication tool that allows the sender and the recipient to communicate over the Internet.

8. The method of claim 1, the method further comprising generating a distance matrix specifying distance factor between a plurality of industries, and determining that the sender'"'"'s industry is different from the recipient'"'"'s industry based on the distance factor between the sender'"'"'s industry and the recipient'"'"'s industry.

9. A computer readable storage medium storing a program of instructions executable by a machine to perform a method of providing a cognitive communication assistant, the method comprising:

receiving a message transmitted over a communication network from a sender to a recipient;

determining a sender'"'"'s industry identified with the sender and a recipient'"'"'s industry identified with the recipient;

responsive to determining that the sender'"'"'s industry is different from the recipient'"'"'s industry, extracting from the message one or more terms associated with the sender'"'"'s industry, searching for a definition associated with the one or more terms in an on-line reference text associated with the sender'"'"'s industry, and updating the message based on the definition; and

transmitting the message over the communication network to the recipient.

10. The computer readable storage medium of claim 9, wherein the updating comprises substituting the one or more terms with explanation understandable by the recipient.

11. The computer readable storage medium of claim 9, wherein the determining a sender'"'"'s industry comprises searching a database stored on a storage device storing a user profile associated with the sender.

12. The computer readable storage medium of claim 9, wherein the determining a recipient'"'"'s industry comprises searching a database stored on a storage device storing a user profile associated with the recipient.

13. The computer readable storage medium of claim 9, wherein the determining a sender'"'"'s industry comprises causing a screen object to be displayed on a user interface and requesting the sender to input the sender'"'"'s industry via the user interface.

14. The computer readable storage medium of claim 9, wherein the determining a recipient'"'"'s industry comprises causing a screen object to be displayed on a user interface and requesting the recipient to input the recipient'"'"'s industry via the user interface.

15. The computer readable storage medium of claim 9, wherein the method is performed by an online communication tool that allows the sender and the recipient to communicate over the Internet.

16. A system of providing a cognitive communication assistant, comprising:

at least one hardware processor operatively connected to a communication network;

a storage device operatively coupled to the at least one hardware processor;

the at least one hardware processor operable to receive a message transmitted over the communication network from a sender to a recipient;

the at least one hardware processor further operable to determine a sender'"'"'s industry identified with the sender and a recipient'"'"'s industry identified with the recipient;

responsive to determining that the sender'"'"'s industry is different from the sender'"'"'s industry, the at least one hardware processor further operable to extract from the message one or more terms associated with the sender'"'"'s industry, search for a definition associated with the one or more terms in an on-line reference text associated with the sender'"'"'s industry, and update the message based on the definition;

the at least one hardware processor further operable to transmit the message over the communication network to the recipient.

17. The system of claim 16, wherein the at least one hardware processor updates the message by substituting the one or more terms with explanation understandable by the recipient.

18. The system of claim 16, wherein the at least one hardware processor is operable to search a database stored on the storage device storing a user profile associated with the sender to determine at least one of the sender'"'"'s industry and the recipient'"'"'s industry.

19. The system of claim 16, wherein the at least one hardware processor is operable to cause a screen object to be displayed on a user interface and prompt for input for at least one of the sender'"'"'s industry and the recipient'"'"'s industry.

20. The system of claim 16, wherein the at least one hardware processor is operable to determine that the sender'"'"'s industry is different from the recipient'"'"'s industry based on a distance factor between the sender'"'"'s industry and the recipient'"'"'s industry specified in a distance matrix that stores distance factors between a plurality of industries.