SYSTEM AND METHOD FOR A MULTI-CHANNEL NOTIFICATION SERVICE

• US 20170339240A1
• Filed: 05/23/2017
• Published: 11/23/2017
• Est. Priority Date: 05/23/2016
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Muller, Viktor, Liik, Devid, Zolotarjov, Sergei, Voronichev, Sergei, Tyazhelov, Artyom
• Granted Patent: US 10,686,902 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 3/42238 in systems with telephone lines with multiple users
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A system and method for multichannel notifications that includes configuring an account for notifications within a multitenant platform for multi-channel notifications, which further includes receiving configuration for a set of participant binding resources, wherein the set of participant binding resources comprises endpoint addressing resources, where an endpoint addressing resource specifies a communication address and a communication channel identifier; receiving a notification request on behalf of an account, the notification request comprising at least one targeting property; and executing notifications in accordance to the notification request and the configuration of the participant binding resources of the account by selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request and transmitting notifications to communication addresses over a set of different communication channels as indicated by the selected endpoint addressing resources.

Claims

1. A method comprising:

configuring an account for notifications within a multitenant platform for multi-channel notifications comprising;

receiving configuration for a set of participant binding resources, wherein the set of participant binding resources comprises endpoint addressing resources, where an endpoint addressing resource specifies a communication address and a communication channel identifier;

receiving a notification request on behalf of an account, the notification request comprising at least one targeting property; and

executing notifications in accordance to the notification request and the configuration of the participant binding resources of the account, wherein executing comprises;

selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request, and

transmitting notifications to communication addresses over a set of different communication channels as indicated by the selected endpoint addressing resources.

2. The method of claim 1, wherein configuring endpoint addressing resources comprises specifying a set of tag properties for at least one endpoint addressing resource;

wherein selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request comprises selecting endpoint addressing resources queried with the tag targeting property.

3. The method of claim 2, further comprising automatically generating tags and setting a generated tag as a tag property of an endpoint addressing resource.

4. The method of claim 1, wherein configuring a participant binding resource comprises receiving configuration for participant resources, wherein at least a subset of the participant resources have individual associations with distinct subsets of the endpoint addressing resources.

5. The method of claim 4, wherein one endpoint addressing resource includes a tag property identifying the endpoint addressing resource as preferred;

wherein the notification request specifies a participant resource as a targeting property; and

wherein selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request comprises selecting an endpoint addressing resource that is associated with the participant resource and identified as preferred.

6. The method of claim 5, wherein the notification request activates a fallback delivery mode option;

wherein executing the notification comprises collecting delivery status of the initially executed notification that referenced the endpoint addressing resource identified as preferred, and in response to the delivery status, selecting a secondary endpoint addressing resource of a participant resource and transmitting at least a second notification using the secondary endpoint addressing resource.

7. The method of claim 4, wherein a subset of participant resources are associated with participant groups;

wherein configuring endpoint addressing resources comprises specifying a set of tag properties for at least one endpoint addressing resource;

wherein a notification request can include targeting properties including a participant group identifiers and tag identifiers; and

wherein selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request comprises selecting endpoint addressing resources according to the participant group identifiers and tag identifiers.

8. The method of claim 4, wherein the notification request indicates a fanout delivery mode option;

wherein selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request comprises selecting each endpoint addressing resource associated with a participant resource that was indicated in targeting properties of the notification request.

9. The method of claim 1, wherein transmitting notifications to communication addresses over the set of different communication channels comprises transmitting an asynchronous message a communication endpoint specified by a selected endpoint addressing resource.

10. The method of claim 1, wherein transmitting notifications to communication addresses over the set of different communication channels comprises transmitting initializing a synchronous communication stream and playing a message specified in a payload property of the notification request.

11. The method of claim 1, wherein the set of different communication channels comprises an SMS channel, a push notification channel, a PSTN voice channel, and a proprietary service API channel.

12. The method of claim 1, wherein at least one of the communication channels is a proprietary service API channel to a device endpoint.

13. The method of claim 1, wherein the notification request specifies payload properties that include payload properties specific to a first communication channel;

and wherein transmitting notifications to communication addresses over a set of different communication channels comprises generating notification content for at least the one communication channel using the payload properties specific to the first communication channel.

14. The method of claim 1, wherein transmitting notifications to communication addresses over the set of different communication channels comprises, for a first subset of endpoint addressing resources, transmitting over a first communication channel, and for at least a second subset of endpoint addressing resources, transmitting notifications over a second communication channel.

15. The method of claim 1, further comprising, at a second instance, receiving a second notification request with a targeting property identifying one endpoint addressing resource;

and in response to the second notification request transmitting a notification to a communication address specified in the one endpoint addressing resource.

16. A system for a notification service comprising:

an application programming interface to a set of notification service resources, the application programming interface in cooperation with a multitenant communication platform comprising configuration to;

configure a set of participant binding resources of an account, wherein the set of participant binding resources comprises endpoint addressing resources, where an endpoint addressing resource specifies a communication address and a communication channel identifier,

receive notification requests on behalf of the account, the notification requests comprising targeting properties; and

the multitenant communication platform which comprises configuration for transmission of notifications over multiple communication channels and is configured to;

select endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of a received notification requests, and

transmit notifications to communication addresses over a set of different communication channels as indicated by the selected endpoint addressing resources.

17. The system of claim 16, the application programming interface further comprises configuration to configure participant resources, wherein at least a subset of the participant resources have individual associations with distinct subsets of the endpoint addressing resources;

wherein a subset of participant resources are associated with participant groups;

wherein at least a subset of endpoint addressing resources have tag properties;

wherein the targeting properties of at least a subset of the notification requests have tag identifiers, participant identifiers, and participant group identifiers; and

wherein the configuration to select endpoint addressing resources is configured to select endpoint addressing resources according to the tag identifiers, participant identifiers, and participant group identifiers.

18. The method of claim 16, wherein configuration to transmit notifications to communication addresses over the set of different communication channels comprises configuration to transmit an asynchronous message a communication endpoint specified by a selected endpoint addressing resource.

19. The method of claim 16, wherein configuration to transmit notifications to communication addresses over the set of different communication channels comprises configuration to initialize a synchronous communication stream and play a message specified in a payload property of the notification request.

20. The method of claim 16, wherein the set of different communication channels comprises an SMS channel, a push notification channel, a PSTN voice channel, and a proprietary service API channel.