METHODS AND APPARATUS TO MANAGE MESSAGING WITH URGENCY INDICATION VIA A NETWORK-BASED PORTAL

  • US 20180014169A1
  • Filed: 09/14/2017
  • Published: 01/11/2018
  • Est. Priority Date: 12/08/2003
  • Status: Active Grant
First Claim
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1. An article for managing messaging using at least a network-based portal at least based on Internet protocol, the article comprising:

  • a non-transitory computer readable storage medium comprising a plurality of instructions, when executed by at least a server, result in server;

    receiving, via the network-based portal, an electronic message with an identifier associated with a user, the electronic message from a wireless electronic device associated with a person,wherein the electronic message with the identifier associated with the user indicates that the person desires to send the electronic message to the user,wherein the person is identified, with the identifying at least depending on a prior registration process by the person regarding the use of the network-based portal,wherein a plurality of options are provided to the person to be selected as a selected mode of communication for the message to be received by the user via a wireless electronic device associated with the user,wherein the plurality of options include at least text message and voice call,wherein the message is eligible to be wirelessly received by the wireless electronic device associated with the user in accordance with any of the plurality of options, all using the identifier associated with the user, and at least in view of the network-based portal being based on the Internet protocol, andwherein a selection of one of the plurality of options is received, via the network-based portal, from the wireless electronic device associated with the person, the selection indicating the selected mode of communication for the message from the plurality of options provided;

    receiving an urgency indication regarding the electronic message, wherein the urgency indication being denoted by the person via the wireless electronic device associated with the person; and

    enabling, via the network-based portal, the electronic message to be received by the user through the wireless electronic device associated with the user, using the selected mode of communication, based on the identifier associated with the user, in view of the user not blocking the person from accessing the user,wherein a piece of information regarding the user blocking the person from accessing the user is stored in a storage medium if the user is blocking the person from accessing the user, with the piece of information being based on at least an input from the user,wherein the plurality of instructions, when executed by the at least a server, further result in the at least a server;

    requiring contact information associated with the user to allow the user to receive messages via the portal;

    determining availability of the user to receive the electronic message; and

    enabling a notification to be generated at least in view of receiving the urgency indication regarding the electronic message and at least in view of the user not blocking the person from accessing the user, with the notification for notifying the user,wherein even when the message is received by the user through the wireless electronic device associated with the user using the identifier associated with the user, the contact information associated with the user is not provided to the person through the wireless electronic device associated with the person, andwherein the identifier associated with the user is distinct from the contact information associated with the user.

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