SYSTEMS AND METHODS FOR DERIVING CONTACT NAMES

• US 20180063321A1
• Filed: 08/29/2016
• Published: 03/01/2018
• Est. Priority Date: 08/29/2016
• Status: Active Grant

• Current Assignee: Vonage Business Inc (Telefonaktiebolaget LM Ericsson)
• Original Assignee: Vonage Business Inc (Telefonaktiebolaget LM Ericsson)
• Inventors: GOLAN, Yuval
• Granted Patent: US 10,462,286 B2
• Time in Patent Office: Days
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 2201/20 Scanners
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

Systems and methods for deriving contact information for a calling party analyze all or a portion of the audio of the telephone call to derive such contact. Likewise, all or a portion of a voice message left by a calling party could be analyzed to obtain contact information for the calling party.

Claims

1. A method of determining contact information for a first party when the first party initiates a telephony communication with a second party, comprising:

recording audio of at least an initial portion of a telephony communication between the first party and the second party; and

analyzing the recorded audio to determine contact information for the first party.

2. The method of claim 1, wherein analyzing the recorded audio comprises:

converting at least a portion of the recorded audio to text using a speech-to-text conversion technique; and

analyzing the text to determine contact information for the first party.

3. The method of claim 1, wherein analyzing the recorded audio comprises analyzing at least a portion of the recorded audio to determine a name associated with the first party.

4. The method of claim 3, further comprising inserting the name associated with the first party into a call log entry associated with the telephony communication within a call log that is maintained for the second party.

5. The method of claim 4, further comprising marking the call log entry to indicate that the name added to the call log entry was derived from an analysis of the audio of the telephony communication.

6. The method of claim 3, further comprising:

causing a query to be played or displayed to the second party, the query asking the second party if the name associated with the first party should be inserted into a call log entry associated with the telephony communication within a call log that is maintained for the second party;

receiving input from the second party provided in response to the query; and

inserting the name associated with the first party into the call log entry associated with the telephony communication if the received input indicates that the second party wishes for the name to be inserted into the call entry.

7. The method of claim 3, further comprising:

causing a query to be played or displayed to the second party, the query asking the second party if a new contact should be created for the first party within a contact list that is maintained for the second party, the new contact including the determined name and an identifier associated with the first party that was obtained during setup of the telephony communication;

receiving input from the second party provided in response to the query; and

creating the new contact if the received input indicates that the second party wishes for the new contact to be created.

8. The method of claim 3, wherein analyzing the recorded audio also comprises analyzing at least a portion of the recorded audio to determine a company name associated with the first party.

9. The method of claim 1, wherein the telephony communication is an attempt to setup a telephone call with the second party, wherein the first party is routed into a voicemail service, and wherein recording audio of at least an initial portion of the telephony communication comprises recording at least a portion of a voicemail message left by the first party for the second party.

10. The method of claim 9, further comprising inserting the name associated with the first party into a voicemail log entry associated with the telephony communication within a voicemail log that is maintained for the second party.

11. A system for determining contact information for a first party when the first party initiates a telephony communication with a second party, comprising:

means for recording audio of at least an initial portion of a telephony communication between the first party and the second party; and

means analyzing the recorded audio to determine contact information for the first party.

12. A system for determining contact information for a first party when the first party initiates a telephony communication with a second party, comprising:

an audio recording unit comprising at least one processor that records audio of at least an initial portion of a telephony communication between the first party and the second party; and

a contact information determination unit comprising at least one processor that analyzes the recorded audio to determine contact information for the first party.

13. The system of claim 12, wherein the contact information determination unit comprises:

a speech-to-text conversion unit that converts at least a portion of the recorded audio to text using a speech-to-text conversion technique; and

a text analysis unit that analyzes the text to determine contact information for the first party.

14. The system of claim 12, wherein the contact information determination unit analyzes at least a portion of the recorded audio to determine a name associated with the first party.

15. The system of claim 14, further comprising a call log update unit that inserts the name associated with the first party into a call log entry associated with the telephony communication within a call log that is maintained for the second party.

16. The system of claim 15, wherein the call log update unit marks the call log entry to indicate that the name added to the call log entry was derived from an analysis of the audio of the telephony communication.

17. The system of claim 14, further comprising a user query interface that causes a query to be played or displayed to the second party, the query asking the second party if the name associated with the first party should be inserted into a call log entry associated with the telephony communication within a call log that is maintained for the second party, and that receives input from the second party provided in response to the query, and wherein the call log update unit inserts the name associated with the first party into the call log entry associated with the telephony communication if the received input indicates that the second party wishes for the name to be inserted into the call entry.

18. The system of claim 14, further comprising:

a user query interface that causes a query to be played or displayed to the second party, the query asking the second party if a new contact should be created for the first party within a contact list that is maintained for the second party, the new contact including the determined name and an identifier associated with the first party that was obtained during setup of the telephony communication, and that receives input from the second party provided in response to the query; and

a contact list update unit that create the new contact if the received input indicates that the second party wishes for the new contact to be created.

19. The system of claim 14, wherein the contact information determination unit analyzes at least a portion of the recorded audio to determine a company name associated with the first party.

20. The system of claim 12, wherein the audio recording unit records at least a portion of a voicemail message left by the first party for the second party.

21. The system of claim 20, further comprising a call log update unit that inserts the name associated with the first party into a voicemail log entry associated with the telephony communication within a voicemail log that is maintained for the second party.