Data Transfer Between Self-Service Device and Server Over Session or Connection in Response to Capturing Sensor Data at Self-Service Device

• US 20180068285A1
• Filed: 09/06/2016
• Published: 03/08/2018
• Est. Priority Date: 09/06/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Bryant, Matthew K., Dent, Nathan, Munson, Nicholas, Vargas, Alejandro
• Granted Patent: US 10,643,192 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 20/047 using payment protocols involving electronic receipts
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/341 Active cards, i.e. cards including their own processing means, e.g. including an IC or chip
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A method, apparatus, computer-readable medium, and/or system may comprise a server having a first processor, a database, and first memory storing computer-executable instructions. The system may comprise a self-service device having a second processor, a plurality of sensors configured to capture images, and second memory storing computer-executable instructions that, when executed by the second processor, cause the self-service device to detect a start of user activity at the self-service device. In response to detecting the start of the user activity at the self-service device, the self-service device may capture, by one or more of the plurality of sensors, a plurality of images of the user activity at the self-service device. The self-service device may detect an end of the user activity at the self-service device. In response to detecting the end of the user activity at the self-service device, the self-service device may generate data indicative of the user activity at the self-service device. The data indicative of the user activity at the self-service device may comprise the plurality of images of the user activity captured by the one or more of the plurality of sensors. The self-service device may establish a connection between the self-service device and the server. The self-service device may transmit, to the server and via the established connection, the data indicative of the user activity at the self-service device.

Claims

1. A system comprising:

a server comprising;

a first processor;

a database; and

first memory storing computer-executable instructions; and

a self-service device comprising;

a second processor;

a plurality of sensors configured to capture images; and

second memory storing computer-executable instructions that, when executed by the second processor, cause the self-service device to;

detect a start of user activity at the self-service device;

in response to detecting the start of the user activity at the self-service device, capture, by one or more of the plurality of sensors, a plurality of images of the user activity at the self-service device;

detect an end of the user activity at the self-service device;

in response to detecting the end of the user activity at the self-service device, generate data indicative of the user activity at the self-service device, wherein the data indicative of the user activity at the self-service device comprises the plurality of images of the user activity captured by the one or more of the plurality of sensors;

establish a connection between the self-service device and the server;

transmit, to the server and via the established connection, the data indicative of the user activity at the self-service device;

wherein the first memory of the server stores computer-executable instructions that, when executed by the first processor, cause the server to;

receive, from the self-service device and via the established connection, the data indicative of the user activity at the self-service device; and

after receiving the data indicative of the user activity at the self-service device, store, in the database, the data indicative of the user activity at the self-service device in association with a tag that identifies the user activity.

2. The system of claim 1, wherein:

the plurality of sensors comprises a video camera, and

detecting the start of the user activity at the self-service device comprises detecting, based on one or more images captured by the video camera, motion of a user in proximity of the self-service device.

3. The system of claim 1, wherein:

detecting the start of the user activity at the self-service device comprises detecting that a user has initiated a sign on process with the self-service device, and

detecting the end of the user activity at the self-service device comprises detecting that the user has initiated a sign off process with the self-service device.

4. The system of claim 1, wherein:

detecting the start of the user activity at the self-service device comprises detecting that a card has been inserted into a card reader at the self-service device, and

detecting the end of the user activity at the self-service device comprises detecting that the card has been removed from the card reader at the self-service device.

5. The system of claim 1, wherein the plurality of sensors comprise at least one scanner and at least one video camera.

6. The system of claim 1, wherein the user activity comprises a user session at the self-service device, and wherein the second memory stores computer-executable instructions that, when executed by the second processor, cause the self-service device to:

detect a fault during the user session;

in response to detecting the fault during the user session, capture, by one or more of the plurality of sensors, one or more image associated with the fault;

detect an activity during the user session that is not a fault; and

in response to detecting the activity during the user session that is not a fault, capture, by one or more of the plurality of sensors, one or more image associated with the activity that is not a fault.

7. The system of claim 1, wherein the plurality of images comprise an image of a check captured by a first scanner, an image of a receipt for a check deposit captured by a second scanner or a first camera, and an image of at least a portion of a user'"'"'s hand or face captured by a second camera.

8. The system of claim 7, wherein the first memory of the server stores computer-executable instructions that, when executed by the first processor, cause the server to:

receive a user request for the image of the receipt for the check deposit, and

in response to receiving the user request, retrieve, from the database, the image of the receipt for the check deposit; and

send, to a user device, the image of the receipt for the check deposit.

9. The system of claim 7, wherein the database is configured to store a plurality of discrete data, wherein each of the plurality of discrete data is indicative of a user session at the self-service device, and wherein each of the plurality of discrete data is stored in association with a corresponding tag that identifies the user session.

10. A self-service device comprising:

a processor;

a plurality of sensors configured to capture images; and

memory storing computer-executable instructions that, when executed by the processor, cause the self-service device to;

detect a start of user activity at the self-service device;

in response to detecting the start of the user activity at the self-service device, capture, by one or more of the plurality of sensors, a plurality of images of the user activity at the self-service device;

detect an end of the user activity at the self-service device;

in response to detecting the end of the user activity at the self-service device, generate data indicative of the user activity at the self-service device, wherein the data indicative of the user activity at the self-service device comprises the plurality of images of the user activity captured by the one or more of the plurality of sensors;

establish a connection between the self-service device and a server; and

transmit, to the server and via the established connection, the data indicative of the user activity at the self-service device for storage, in a database associated with the server, of the data indicative of the user activity in association with a tag that identifies the user activity.

11. The self-service device of claim 10, wherein:

the plurality of sensors comprises a video camera, and

detecting the start of the user activity at the self-service device comprises detecting, based on one or more images captured by the video camera, motion of a user in proximity of the self-service device.

12. The self-service device of claim 10, wherein:

detecting the start of the user activity at the self-service device comprises detecting that a user has initiated a sign on process with the self-service device, and

detecting the end of the user activity at the self-service device comprises detecting that the user has initiated a sign off process with the self-service device.

13. The self-service device of claim 10, wherein:

detecting the start of the user activity at the self-service device comprises detecting that a card has been inserted into a card reader at the self-service device, and

detecting the end of the user activity at the self-service device comprises detecting that the card has been removed from the card reader at the self-service device.

14. The self-service device of claim 10, wherein the plurality of sensors comprise at least one scanner and at least one video camera.

15. The self-service device of claim 10, wherein the user activity comprises a user session at the self-service device, and wherein the memory stores computer-executable instructions that, when executed by the processor, cause the self-service device to:

detect a fault during the user session;

in response to detecting the fault during the user session, capture, by one or more of the plurality of sensors, one or more image associated with the fault;

detect an activity during the user session that is not a fault; and

in response to detecting the activity during the user session that is not a fault, capture, by one or more of the plurality of sensors, one or more image associated with the activity that is not a fault.

16. The self-service device of claim 10, wherein the plurality of images comprise an image of a check captured by a first scanner, an image of a receipt for a check deposit captured by a second scanner or a first camera, and an image of at least a portion of a user'"'"'s hand or face captured by a second camera.

17. A method comprising:

detecting a start of user activity at a self-service device;

in response to detecting the start of the user activity at the self-service device, capturing, by one or more of a plurality of sensors of the self-service device, a plurality of images of the user activity at the self-service device;

detecting an end of the user activity at the self-service device;

in response to detecting the end of the user activity at the self-service device, generating data indicative of the user activity at the self-service device, wherein the data indicative of the user activity at the self-service device comprises the plurality of images of the user activity captured by the one or more of the plurality of sensors;

establishing a connection between the self-service device and a server; and

transmitting, to the server and via the established connection, the data indicative of the user activity at the self-service device for storage, in a database associated with the server, of the data indicative of the user activity in association with a tag that identifies the user activity.

18. The method of claim 17, wherein:

the plurality of sensors comprises a video camera, and

detecting the start of the user activity at the self-service device comprises detecting, based on one or more images captured by the video camera, motion of a user in proximity of the self-service device.

19. The method of claim 17, wherein:

detecting the start of the user activity at the self-service device comprises detecting that a user has initiated a sign on process with the self-service device, and

detecting the end of the user activity at the self-service device comprises detecting that the user has initiated a sign off process with the self-service device.

20. The method of claim 17, wherein:

detecting the start of the user activity at the self-service device comprises detecting that a card has been inserted into a card reader at the self-service device, and

detecting the end of the user activity at the self-service device comprises detecting that the card has been removed from the card reader at the self-service device.