SYSTEMS AND METHODS FOR REMOTE MONITORING IN A COMPUTER NETWORK
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Abstract
Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
5 Citations
21 Claims
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1. (canceled)
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2. A method of improving error reporting in a computer network, the method comprising:
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monitoring, with one or more first devices, one or more data migration operations that migrates data within a storage system, wherein the one or more first devices have access privileges to migrated data; automatically detecting, with the one or more first devices, an error associated with a failed performance of the one or more data migration operations; receiving via a secure network, at one or more second devices that do not possess full access privileges to the migrated data, diagnostic information about the failed performance of the one or more data migration operations, wherein the diagnostic information comprises at least one or more data migration log files associated with the failed performance of the one or more data migration operations; automatically determining with the one or more second devices without directly accessing the migrated data, error response instructions based at least in part on the one or more data migration log files; and providing via the secure network, with the one or more second devices, the error response instructions to the one or more first devices wherein the error response instructions direct the one or more first devices to perform one or more actions to remedy the failed performance of the one or more data migration operations. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An automated data migration system, the system comprising:
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one or more first devices that monitor one or more data migration operations that migrates data within a storage system; wherein the one or more first devices automatically detect an error associated with a failed performance of the one or more data migration operations; one or more second devices that do not possess full access privileges to the migrated data, wherein the one or more second devices receive, via a secure network, diagnostic information from the one or more first devices, wherein the diagnostic information comprises at least one or more data migration log files about the failed performance of the one or more data migration operations; wherein the one or more second devices automatically determine without directly accessing the migrated data, error response instructions associated with the diagnostic information based at least in part on the one or more data migration log files; and wherein the one or more second devices provide the error response instructions, via the secure network, to the one or more first devices, wherein the error response instructions direct the one or more first devices to perform one or more actions to remedy the failed performance of the one or more data migration operations. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification