SYSTEMS AND METHODS FOR EMERGENCY COMMUNICATIONS

• US 20180152563A1
• Filed: 01/25/2018
• Published: 05/31/2018
• Est. Priority Date: 04/26/2016
• Status: Active Grant

• Current Assignee: Rapidsos, Inc.
• Original Assignee: Rapidsos, Inc.
• Inventors: MEHTA, Anil, MARTIN, Michael John, HORELIK, Nicholas Edward, EKL, Reinhard
• Granted Patent: US 10,447,865 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections
• CPC Class Codes: H04W 80/04 Network layer protocols, e.g. mobile IP [Internet Protocol]

Abstract

Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.

Claims

1. A method of detecting an emergency communication with an emergency service and providing digital information informative of an emergency situation to the emergency service by a digital processing device, the method comprising:

a) autonomously detecting, by the digital processing device, the emergency communication with the emergency service;

b) autonomously obtaining, by the digital processing device, digital information about the emergency situation, the digital information comprising location information for the digital processing device; and

c) autonomously providing, by the digital processing device, the digital information to the emergency service if the emergency communication is detected.

2. The method of claim 1, wherein the emergency communication is an emergency call initiated through a native dialer of the digital processing device.

3. The method of claim 2, wherein the emergency call initiated through the native dialer is performed by calling an emergency contact.

4. The method of claim 1, wherein the emergency communication is initiated by a one touch calling option selected by a user of the digital processing device.

5. The method of claim 1, wherein the emergency communication is a push notification from the emergency service requesting digital information.

6. The method of claim 1, wherein the emergency communication is an SMS message. The method of claim 1, wherein the digital information is transmitted to the emergency service through an alternate data channel during an ongoing communication session with the emergency service.

8. The method of claim 1, wherein the digital processing device updates the digital information and transmits updated digital information to the emergency service autonomously.

9. The method of claim 1, wherein the digital processing device is assigned a token pre-authenticating data requests tagged to the token, wherein the digital processing device transmits digital information in response to a data request tagged to the token.

10. The method of claim 1, wherein the digital processing device obtains the digital information from at least one of a sensor on the digital processing device, a sensor in proximity to the digital processing device, a sensor associated with a communication device in proximity to the digital processing device, a sensor in a network with the digital processing device, and a sensor associated with a communication device in a network with the digital processing device.

11. A digital processing device comprising at least one processor, a memory, a network component, and a computer program including instructions executable by the at least one processor to create an emergency application comprising:

a) a communication detection module autonomously detecting an emergency communication with the emergency service;

b) a data intake module autonomously obtaining digital information about an emergency situation associated with the emergency communication, the digital information comprising location information for the digital processing device; and

c) a data sharing module autonomously sharing digital information with the emergency service if the emergency communication is detected.

12. The device of claim 11, wherein the emergency communication is an emergency call initiated through a native dialer of the digital processing device.

13. The device of claim 12, wherein the emergency call initiated through the native dialer is performed by calling an emergency contact.

14. The device of claim 11, wherein the emergency communication is a push notification from the emergency service requesting digital information.

15. The device of claim 11, wherein the emergency communication is an SMS message.

16. The device of claim 11, wherein the digital information is transmitted to the emergency service through an alternate data channel during an ongoing communication session with the emergency service.

17. The device of claim 11, wherein the digital processing device transmits the digital information to the emergency service periodically for a length of time.

18. The device of claim 11, wherein the digital processing device updates the digital information and transmits updated digital information to the emergency service autonomously or upon receiving a data request for updated digital information.

19. The device of claim 11, wherein the digital processing device is assigned a token pre-authenticating data requests tagged to the token, wherein the digital processing device transmits digital information in response to a data request tagged to the token.

20. The device of claim 11, wherein the digital processing device obtains the digital information from at least one of a sensor on the digital processing device, a sensor in proximity to the digital processing device, a sensor associated with a communication device in proximity to the digital processing device, a sensor in a network with the digital processing device, and a sensor associated with a communication device in a network with the digital processing device.

21. Non-transitory computer-readable storage media encoded with a computer program including instructions executable by a processor to create an emergency application for a digital processing device, the application comprising:

a) a communication detection module autonomously detecting an emergency communication with an emergency service;

b) a data intake module autonomously obtaining digital information about an emergency situation associated with the emergency communication, the digital information comprising location information for the digital processing device; and

c) a data sharing module autonomously sharing digital information with the emergency service if the emergency communication is detected.

22. The media of claim 21, wherein the emergency communication is an emergency call initiated through a native dialer of the digital processing device.

23. The media of claim 22, wherein the emergency call initiated through the native dialer is performed by calling an emergency contact.

24. The media of claim 21, wherein the emergency communication is a push notification from the emergency service requesting digital information.

25. The media of claim 21, wherein the emergency communication is an SMS message.

26. The media of claim 21, wherein the digital information is transmitted to the emergency service through an alternate data channel during an ongoing communication session with the emergency service.

27. The media of claim 21, wherein the digital information is transmitted to the emergency service periodically for a length of time.

28. The media of claim 21, wherein the digital information is updated and transmitted to the emergency service autonomously.

29. The media of claim 21, wherein the digital processing device is assigned a token pre-authenticating data requests tagged to the token, wherein the digital processing device transmits digital information in response to a data request tagged to the token.

30. The media of claim 21, wherein the digital information is obtained from at least one of a sensor on the digital processing device, a sensor in proximity to the digital processing device, a sensor associated with a communication device in proximity to the digital processing device, a sensor in a network with the digital processing device, and a sensor associated with a communication device in a network with the digital processing device.