SYSTEMS AND METHODS FOR MANAGING DISTRIBUTED SALES, SERVICE AND REPAIR OPERATIONS

• US 20180167463A1
• Filed: 12/12/2016
• Published: 06/14/2018
• Est. Priority Date: 12/12/2016
• Status: Active Application

• Current Assignee: David Milman
• Original Assignee: David Milman
• Inventors: Milman, David A.
• Granted Patent: US 10,291,720 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

The systems and methods of the present disclosure are generally related to managing distributed sales, service and repair operations. In particular, the systems and methods of the present disclosure relate to managing a distributed network of sales, service and/or repair operations that include automated features.

Claims

1. A system to automatically establish a remote connection between a client device and a remote computer device, the system comprising:

automatically transmitting, from a first processor of the client device, a request to establish a remote connection, wherein the request is transmitted in response to the client device experiencing an error condition; and

automatically establishing the remote connection between the remote computer system and the client device when the request is received at a second processor of the remote computing system.

2. The system of claim 1, wherein a processor, executing a module automatically establishes the connection between the client device and the remote computer device in response to at least one of:

the remote computing device initiating contact on a predetermined day/time;

the client device initiating contact on a predetermined day/time;

the client device initiating contact anytime the client device experiences an error;

or a third-party application programming interface (API) initiating contact.

3. The system of claim 1, wherein activation of the remote connection establishment module causes the processor to generate a data entry display on a display device of the client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the client device.

4. The system of claim 1, further comprising:

determining whether the client account associated with the client device is current, wherein the remote connection between the remote computer system and the client device is established only when the client account associated with the client device is determined to be current.

5. The system of claim 1, further comprising:

displaying on a display device of the client device, using a processor of the client device, an indication whether the remote connection was established.

6. The system of claim 1, further comprising:

generating a display, using a processor of the remote computer system, on a display device of the remote computer system an indication of a problem associated with the client device only when a remote connection is established.

7. A system to automatically establish a remote connection between a client device and a remote computer device, the system comprising:

retrieving, at a processor of a computer device, a unique identification of the client device;

determining, using the processor of the computer device, whether the unique identification of the client device matches an entry stored in a memory;

automatically establishing a remote connection between the remote computer device and the client device when the unique identification of the client device is determined to match the entry stored in the memory.

8. The system of claim 7, wherein a processor, executing a module automatically establishes the connection between the client device and the remote computer device in response to at least one of:

the client device experiencing an error;

the remote computing device initiating contact on a predetermined day/time;

the client device initiating contact on a predetermined day/time;

the client device initiating contact anytime the client device experiences an error;

or a third-party application programming interface (API) initiating contact.

9. The system of claim 8, further comprising:

a client account verification module store on a memory that, when executed by a processor, causes the processor to determine whether a client account associated with the client device is current, wherein the remote connection between the remote computer system and the client device is established only when the client account associated with the client device is determined to be current.

10. The system of claim 7, wherein the client device includes a user interface that includes a user input device and a connection icon displayed on a display device of the client device.

11. The system of claim 7, wherein establishment of a remote connection causes the processor to generate a data entry display on a display device of the client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the client device.

12. The system of claim 7, further comprising:

a connection establishment indication module stored on a memory that, when executed by a processor, causes the processor to display, on a display device of the client device, an indication whether the remote connection was established.

13. The system of claim 7, further comprising:

a problem indication display generating module store on a memory that, when executed by a processor, causes the processor to generate a display, on a display device of the remote computer, an indication of a problem associated with the client device only when a remote connection is established.

14. A system to automatically establish a remote connection between a client device and a remote computer system, the system comprising:

automatically establishing, using a processor of a computing device, a remote connection between the remote computer system and the client device based upon a predetermined time schedule.

15. The system of claim 14, further comprising:

a client account association module that, when executed by a processor, causes the processor to determine a client account associated with the client device when a remote connection is established.

16. The non-transitory computer-readable medium of claim 15, further comprising:

a client account verification module that, when executed by a processor, causes the processor to determine whether the client account associated with the client device is current, wherein the remote connection between the remote computer system and the client device is established only when the client account associated with the client device is determined to be current.

17. The non-transitory computer-readable medium of claim 14, wherein a processor, executing a module automatically establishes the connection between the client device and the remote computer device in response to at least one of:

the client device experiencing an error;

the remote computing device initiating contact on a predetermined day/time;

the client device initiating contact on a predetermined day/time;

the client device initiating contact anytime the client device experiences an error;

or a third-party application programming interface (API) initiating contact.

18. The system of claim 14, wherein establishment of a remote connection causes the processor to generate a data entry display on a display device of the client device, wherein the data entry display includes a problem identification area where a user can enter a description of a problem associated with the client device.

19. The system of claim 14, further comprising:

a connection establishment indication module that, when executed by a processor, causes the processor to display, on a display device of the client device, an indication whether the remote connection was established.

20. The system of claim 14, further comprising:

a problem indication display generating module that, when executed by a processor, causes the processor to generate a display, on a display device of the remote computer, an indication of a problem associated with the client device only when a remote connection is established.