ADVANCED USER INTERFACE FOR VOICE SEARCH AND RESULTS DISPLAY

• US 20180307761A1
• Filed: 04/19/2017
• Published: 10/25/2018
• Est. Priority Date: 04/19/2017
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Felt, Michelle, McGurl, Thomas Michael
• Granted Patent: US 10,832,666 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command

Abstract

A wireless communication device may include logic configured to receive a voice request via a microphone; convert the received voice request into a text request; and send the text request to a results processing system. The logic may receive information corresponding to one or more cards from the results processing system, wherein a particular one of the one or more cards is associated with a category associated with the voice request and display a card or series of cards, wherein the cards includes a list of items associated with a category or wherein the cards are identified as relevant by the user while making the selection.

Claims

1. A method, performed by a wireless communication device, the method comprising:

receiving, by the wireless communication device, a voice request via a microphone;

converting, by the wireless communication device, the received voice request into a text request;

sending, by the wireless communication device, the text request to a results processing system;

receiving, by the wireless communication device, information corresponding to one or more cards from the results processing system, wherein a particular one of the one or more cards is associated with a category associated with the voice request; and

displaying, by the wireless communication device, a first card of the one or more cards, wherein the first card includes a list of items associated with a first category, wherein each one of the list of items includes a link to at least one of another one of the one or more cards, a link to a product or service page associated with a provider of products or services, or a link to an application installed on the wireless communication device.

2. The method of claim 1, further comprising;

selecting multiple ones of the one or more cards for display on a display of the wireless communications device;

displaying the selected multiple ones of the one or more cards as a stack or layout of cards; and

arranging the displayed multiple ones of the one or more cards based on the voice request.

3. The method of claim 1, further comprising:

receiving additional voice input;

determining that the additional voice input corresponds to a selection of an item from the list of items included in the displayed first card; and

performing an action to process the selected item.

4. The method of claim 3, wherein performing the action to process the selected item includes:

accessing a document stored on a document server;

signaling the results processing system that the item has been selected;

activating the application on the wireless communication device;

displaying another one of the one or more cards;

requesting a particular card from the results processing system;

or

navigating to a previously displayed card of the one or more cards.

5. The method of claim 1, further comprising:

receiving additional voice input; and

displaying a different one of the one or more cards in real-time, in response to receiving the additional voice input.

6. The method of claim 1, wherein the product or service page is associated with a communication product or service for the wireless communication device, including information identifying a subscription associated with the wireless communication device in the text request sent to the results processing system;

and

wherein at least one of the items in the list of items included on the first card is based on the subscription associated with the wireless communication device.

7. The method of claim 1, further comprising:

receiving, from the results processing system, a prompt to ask a user of the wireless communication device to indicate whether the list of items included in the first card corresponds to what the user requested via the voice request;

receiving an indication from the user in response to the prompt; and

providing the indication to the results processing system.

8. The method of claim 1, further comprising:

displaying multiple ones of the one or more cards as a stack or layout of cards;

receiving a navigation command; and

changing an arrangement of the displayed multiple ones of the one or more cards based on the received navigation command.

9. A wireless communication device comprising:

logic configured to;

receive a voice request via a microphone;

convert the received voice request into a text request;

send the text request to a results processing system;

receive information corresponding to one or more cards from the results processing system, wherein a particular one of the one or more cards is associated with a category associated with the voice request; and

display a first card of the one or more cards, wherein the first card includes a list of items associated with a first category, wherein each one of the list of items includes at least one of a link to another one of the one or more cards, a link to a product or service page associated with a provider of products or services or a link to an application installed on the wireless communication device.

10. The wireless communication device of claim 9, wherein the logic is further configured to:

receive additional voice input;

determine that the additional voice input corresponds to a selection of additional cards of the one or more cards; and

display the additional cards based on the voice input .

11. The wireless communication device of claim 9, wherein the logic is further configured to:

receive additional voice input;

determine that the additional voice input corresponds to a selection of an item from the list of items included in the displayed first card; and

perform an action to process the selected item,

wherein when performing the action to process the selected item, the logic is configured to;

access a document stored on a document server;

signal the results processing system that the item has been selected;

activate the application on the wireless communication device;

display another one of the one or more cards;

request a particular card from the results processing system;

or navigate to a previously displayed card of the one or more cards.

12. The wireless communication device of claim 9, wherein the logic is further configured to:

receive additional voice input corresponding to a series of additional or different one of the one or more cards; and

display the additional or different one of the one or more cards in real-time, in response to receiving the additional voice input.

13. The wireless communication device of claim 9, wherein the logic is further configured to:

display multiple ones of the one or more cards as a stack or layout of cards;

receive a selection of another one of the one or more cards; and

adding the selected other one of the one or more cards to the stack or layout of cards.

14. A system comprising:

results processing logic configured to;

receive a text request from a user device;

generate a search query based on the received text request;

determine whether there is a match for the search query in a document database;

identify one or more documents based on the generated search query, when there is a match for the search query in the document database;

generate information corresponding to one or more cards based on the identified one or more documents, wherein each of the one or more cards is associated with a category and includes a list of items associated with the category, wherein each one of the list of items includes a link to another one of the one or more cards, to a product or service page associated with a provider of products or services, or to an application installed on the user device; and

sending the generated information corresponding to the one or more cards to the user device.

15. The system of claim 14, further comprising:

a language processing system configured to;

receive the text request from the results processing logic;

parse the text request into tokens;

identify relevant tokens in the parsed tokens to generate the search query; and

provide the generated search query to the results processing logic; and

wherein, when generating the search query based on the received text request, the results processing logic is configured to provide the text request to the language processing system.

16. The system of claim 14, wherein the results processing logic is further configured to:

provide the received text request, the generated search query, and the identified one or more documents to a manual review module, wherein the manual review module is configured to queue the received text request for manual review.

17. The system of claim 14, wherein the results processing logic is further configured to:

determine that there is no match for the search query in the document database;

identify a related search query, in response to determining that there is no match for the search query in the document database; and

send the related search query to the user device.

18. The system of claim 17, wherein the results processing logic is further configured to:

receive, from the user device, an indication that a user of the user device has selected the related search query;

identify one or more related search query documents based on the related search query;

generate information corresponding to one or more related search query cards based on the identified one or more related search query documents, wherein each of the one or more related search query cards is associated with a related search query category and includes a list of items associated with the related search query category, wherein each one of the list of items includes a link to another one of the one or more related search query cards, to a related search query product or service page associated with the provider of products or services, or to an application installed on the wireless communication device;

send the generated information corresponding to the one or more related search query cards to the user device; and

update the document database based on the indication that the user of the user device has selected the related search query.

19. The system of claim 17, wherein the results processing logic is further configured to:

receive, from the user device, an indication that a user of the user device has rejected the related search query;

update the document database based on the indication that the user of the user device has rejected the related search query;

obtain search results from a search engine using the search query;

filter the obtained search results to identify search results associated with the provider of communication services; and

send the filtered search results to the user device.

20. The system of claim 17, wherein the results processing logic is further configured to:

receive, from the user device, information identifying a subscription associated with the user device;

identify one or more products or services associated with the subscription; and

filter the identified one or more documents based on the identified one or more products or services.