VOICE ACTIVATED HOTEL ROOM MONITOR

• US 20180342021A1
• Filed: 05/29/2017
• Published: 11/29/2018
• Est. Priority Date: 05/29/2017
• Status: Active Grant

• Current Assignee: Virtual Onq Systems, LLC
• Original Assignee: Virtual Onq Systems, LLC
• Inventors: Gulec, Gokhan
• Granted Patent: US 10,580,098 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 15/7839 with memory
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity
• CPC Class Codes: G07C 9/00904 for hotels, motels, office buildings or the like
• CPC Class Codes: G07C 9/37 using biometric data, e.g. fingerprints, iris scans or voice recognition
• CPC Class Codes: G07C 9/38 with central registration
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command
• CPC Class Codes: G10L 2015/225 Feedback of the input speech

Abstract

A method for voice activated hotel room monitoring includes transmitting to a mobile number from a voice driven computer assistant disposed within a room of a hotel, a message inviting registration of a guest assigned to the room. In response to a registration of the guest received from the number, a unique identifier is assigned to the guest, a record is stored in a registry that associates the guest with the identifier and the room, and the identifier is transmitted to the mobile number. Thereafter, a voice command is detected in the assistant and, in response, the command is speech recognized into text and parsed to locate the identifier. Then, the registry is queried with the identifier. In the event that the identifier corresponds to the guest assigned to the room, a directive in the text is processed in connection with a service offered to the guest by the hotel.

Claims

1. A method for voice activated hotel room monitoring comprising:

transmitting to a mobile telephone number from a voice driven computer assistant disposed within a hotel room of a hotel, a message inviting registration of a hotel guest assigned to the hotel room;

responding to a registration of the hotel guest received from the mobile telephone number by assigning a unique identifier to the hotel guest, storing a record in a registry for the hotel associating the hotel guest with the unique identifier and the hotel room, and transmitting to the mobile telephone number, the unique identifier;

detecting in the voice driven computer assistant a voice command; and

,

responsive to the voice command, speech recognizing the voice command into command text, parsing the command text to locate the unique identifier, querying the registry with the unique identifier, determining if the identifier corresponds to the hotel guest assigned to the hotel room, and on condition that the unique identifier corresponds to the hotel guest assigned to the hotel room, processing a directive disposed in the command text in connection with a hotel service offered to the hotel guest by the hotel.

2. The method of claim 1, further comprising:

determining if the identifier corresponds to a hotel agent of the hotel, and on condition that the unique identifier corresponds to a hotel agent of the hotel, processing a directive disposed in the command text recording a record of the presence of the hotel agent in the hotel room.

3. The method of claim 1, further comprising:

determining if the identifier corresponds to a hotel agent of the hotel, and on condition that the unique identifier corresponds to a hotel agent of the hotel, processing a directive disposed in the command text to alert hotel security of an emergency condition in the hotel room.

4. The method of claim 1, wherein the directive disposed in the command text in connection with the hotel service is a directive to order room service.

5. The method of claim 1, wherein the directive disposed in the command text in connection with the hotel service is a directive to retrieve a vehicle from valet.

6. The method of claim 1, wherein a payment form is transmitted to the mobile telephone number in response to the directive ordering a hotel service.

7. A data processing system adapted for voice activated hotel room monitoring, the system comprising:

a host computing system comprising one or more computers, each with memory and at least one central processing unit (CPU);

a multiplicity of voice driven computer assistants, each disposed in a corresponding one of a multiplicity of hotel rooms of a hotel and having both memory and a CPU and also a communicative coupling to the host computing system over a computer communications network in the hotel;

a data store coupled to the host computing system comprising a registry of registered hotel guests and correspondingly assigned ones of the hotel rooms; and

,

a voice activated hotel room monitoring module disposed in the memory of each of the voice driven computer assistants, the module comprising program code that when executed by a CPU in a corresponding one of the voice driven computer assistants disposed in a respective one of the hotel rooms;

transmits to a mobile telephone number a message inviting registration of a hotel guest assigned to the respective one of the hotel rooms,

responds to a registration of the hotel guest received from the mobile telephone number by assigning a unique identifier to the hotel guest, storing a record in the registry associating the hotel guest with the unique identifier and the respective one of the hotel rooms, and transmitting to the mobile telephone number, the unique identifier,

detects in the corresponding one of the voice driven computer assistants a voice command, and

responds to the voice command by speech recognizing the voice command into command text, parsing the command text to locate the unique identifier, querying the registry with the unique identifier, determining if the identifier corresponds to the hotel guest assigned to the respective one of the hotel rooms, and on condition that the unique identifier corresponds to the hotel guest assigned to the respective one of the hotel rooms, processing a directive disposed in the command text in connection with a hotel service offered to the hotel guest by the hotel.

8. The system of claim 7, wherein the program code of the module further determines if the identifier corresponds to a hotel agent of the hotel, and on condition that the unique identifier corresponds to a hotel agent of the hotel, processes a directive disposed in the command text recording a record of the presence of the hotel agent in the respective one of the hotel rooms.

9. The system of claim 7, wherein the program code of the module further determines if the identifier corresponds to a hotel agent of the hotel, and on condition that the unique identifier corresponds to a hotel agent of the hotel, processes a directive disposed in the command text to alert hotel security of an emergency condition in the respective one of the hotel rooms.

10. The system of claim 7, wherein the directive disposed in the command text in connection with the hotel service is a directive to order room service.

11. The system of claim 7, wherein the directive disposed in the command text in connection with the hotel service is a directive to retrieve a vehicle from valet.

12. The system of claim 7, wherein a payment form is transmitted to the mobile telephone number in response to the directive ordering a hotel service.

13. The system of claim 7, further comprising a queueing module comprising program code executing in the memory of the host computing system, the program code during execution queueing different directives for different hotel services based upon a time when the directives are received in corresponding ones of the voice driven computer assistants.

14. The system of claim 7, further comprising a queueing module comprising program code executing in the memory of the host computing system, the program code during execution queueing different directives for different hotel services based upon a location of the voice driven computer assistants in which the directives are received.

15. A computer program product for voice activated hotel room monitoring, the computer program product including a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, wherein the program instructions are executable by a device to cause the device to perform a method including:

transmitting to a mobile telephone number from a voice driven computer assistant disposed within a hotel room of a hotel, a message inviting registration of a hotel guest assigned to the hotel room;

responding to a registration of the hotel guest received from the mobile telephone number by assigning a unique identifier to the hotel guest, storing a record in a registry for the hotel associating the hotel guest with the unique identifier and the hotel room, and transmitting to the mobile telephone number, the unique identifier;

detecting in the voice driven computer assistant a voice command; and

,

responsive to the voice command, speech recognizing the voice command into command text, parsing the command text to locate the unique identifier, querying the registry with the unique identifier, determining if the identifier corresponds to the hotel guest assigned to the hotel room, and on condition that the unique identifier corresponds to the hotel guest assigned to the hotel room, processing a directive disposed in the command text in connection with a hotel service offered to the hotel guest by the hotel.

16. The computer program product of claim 15, wherein the method further comprises:

determining if the identifier corresponds to a hotel agent of the hotel, and on condition that the unique identifier corresponds to a hotel agent of the hotel, processing a directive disposed in the command text recording a record of the presence of the hotel agent in the hotel room.

17. The computer program product of claim 15, wherein the method further comprises:

determining if the identifier corresponds to a hotel agent of the hotel, and on condition that the unique identifier corresponds to a hotel agent of the hotel, processing a directive disposed in the command text to alert hotel security of an emergency condition in the hotel room.

18. The computer program product of claim 15, wherein the directive disposed in the command text in connection with the hotel service is a directive to order room service.

19. The computer program product of claim 15, wherein the directive disposed in the command text in connection with the hotel service is a directive to retrieve a vehicle from valet.

20. The computer program product of claim 15, wherein a payment form is transmitted to the mobile telephone number in response to the directive ordering a hotel service.