INSTANT MESSAGING ROBOT TO PROVIDE PRODUCT INFORMATION

• US 20190034992A1
• Filed: 10/03/2018
• Published: 01/31/2019
• Est. Priority Date: 07/23/2010
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Zhang, Xiaoming
• Granted Patent: US 10,360,611 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/258 Data format conversion from or to a database
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46

Abstract

Methods and systems to automatically respond to a request for product information are described. In one embodiment, a data collection module may collect product data over a network, identify that the product data is related to a particular product, and store the product data and an association between the product data and the particular product in a database. An instant messaging engine may receive a request for the product data after the product data is stored in the database and an interpreter module may identify, in response to the request, the request to correspond to the particular product and retrieve the product data based on the association between the particular product and the product data. The instant messaging engine may also transmit, using an instant messaging protocol, a response to the request, the response including the product data.

Claims

1. A method comprising:

receiving, at a computing server, a communication transmitted from a client device, the communication including natural language data that is in a known spoken language, the natural language data representing a message provided by a user in the know spoken language to a bot application executing on the client device;

determining, based on the natural language data, a product identified by the user in the message;

automatically converting, without user intervention, the natural language data into a request in a machine language that is understood by the computing server, the request being for stored information about the product;

retrieving, based on at least the request in the machine language that is understood by the computing server, the stored information about the product from a database;

converting the stored information into a response to the communication; and

transmitting the response to the client device, the bot application causing the client device to output the response to the user.

2. The method of claim 1, wherein the response includes stored information about the product.

3. The method of claim 2, wherein the stored information includes a name of the product.

4. The method of claim 2, wherein the stored information includes a product rating for the product.

5. The method of claim 1, further comprising:

after a purchase for the product is completed, transmitting, to the client device, a notification message indicating a status of the purchase.

6. The method of claim 5, wherein the notification message indicates that the product has been shipped.

7. The method of claim 1, further comprising:

determining, based on an analysis of the communication, that the communication is a request for the product.

8. The method of claim 1, further comprising:

causing the client device to prompt the user for additional search criteria related to the product, wherein retrieving the stored information is further based on the additional search criteria.

9. The method of claim 8, wherein causing the client device to prompt the user for additional search criteria related to the product is performed in response to determining that a number of results related to the product exceeds a threshold.

10. The method of claim 1, wherein the known spoken language is English.

11. A computing system comprising:

one or more computer processors; and

one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the computing system to perform instructions comprising;

receiving a communication transmitted from a client device, the communication including natural language data that is in a known spoken language, the natural language data representing a message provided by a user in the know spoken language to a bot application executing on the client device;

determining, based on the natural language data, a product identified by the user in the message;

automatically converting, without user intervention, the natural language data into a request in a machine language that is understood by the computing system, the request being for stored information about the product;

retrieving, based on at least the request in the machine language that is understood by the computing system, the stored information about the product from a database;

converting the stored information into a response to the communication; and

transmitting the response to the client device, the bot application causing the client device to output the response to the user.

12. The computing system of claim 11, wherein the response includes stored information about the product.

13. The computing system of claim 12, wherein the stored information includes a name of the product.

14. The computing system of claim 12, wherein the stored information includes a product rating for the product.

15. The computing system of claim 11, the operations further comprising:

after a purchase for the product is completed, transmitting, to the client device, a notification message indicating a status of the purchase.

16. The computing system of claim 15, wherein the notification message indicates that the product has been shipped.

17. The computing system of claim 11, the operations further comprising:

determining, based on an analysis of the communication, that the communication is a request for the product.

18. The computing system of claim 11, the operations further comprising:

causing the client device to prompt the user for additional search criteria related to the product, wherein retrieving the stored information is further based on the additional search criteria, and causing the client device to prompt the user for additional search criteria related to the product is performed in response to determining that a number of results related to the product exceeds a threshold.

19. The computing system of claim 11, wherein the known spoken language is English.

20. A non-transitory computer-readable medium storing instructions that, when executed by the one or more computer processors of a computing server, cause the computing server to perform instructions comprising:

receiving a communication transmitted from a client device, the communication including natural language data that is in a known spoken language, the natural language data representing a message provided by a user in the know spoken language to a bot application executing on the client device;

determining, based on the natural language data, a product identified by the user in the message;

automatically converting, without user intervention, the natural language data into a request in a machine language that is understood by the computing system, the request being for stored information about the product;

retrieving, based on at least the request in the machine language that is understood by the computing system, the stored information about the product from a database;

converting the stored information into a response to the communication; and

transmitting the response to the client device, the bot application causing the client device to output the response to the user.