OMNICHANNEL, INTELLIGENT, PROACTIVE VIRTUAL AGENT
6 Assignments
0 Petitions
Accused Products
Abstract
An omni-channel, intelligent, proactive virtual agent system and method of use are provided by which a user may engage in a conversation with the agent to interact with structured and unstructured data of an enterprise that is stored in a domain-specific world model for the enterprise.
303 Citations
605 Claims
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1-557. -557. (canceled)
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558. A system comprising:
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an enterprise system including enterprise knowledge stored on at least one server; an artificial intelligence agent system having a world model that comprises a knowledge graph representing a portion of the enterprise knowledge of the enterprise system such that elements in the knowledge graph are linked based on logical and semantic relationships; wherein the artificial intelligence agent system is configured to; communicate with an Internet of Things (IoT) client system using one or more communication channels; and use the knowledge graph of the world model to at least one of respond to a query and or initiate an action based on communication with the client system. - View Dependent Claims (559, 560, 561, 562, 563)
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564. (canceled)
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565. (canceled)
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566. A system comprising:
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an artificial intelligence agent system that uses a world model to facilitate responding to a query, ingesting unstructured data, and enabling enterprise domain-directed dialog using a natural language speech processing system; an enterprise system in communication with the artificial intelligence agent system and for providing enterprise specific information for the enterprise domain-directed dialog associated with the query being processed by the artificial intelligence agent system; and a client system that facilitates human interaction with the artificial intelligence agent system by enabling dialog with the natural language speech processing system. - View Dependent Claims (577, 578, 579, 581, 583, 586, 587, 588, 589, 595, 596, 598, 600)
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567. (canceled)
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604. A method comprising:
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operating an artificial intelligence agent system that interacts with a client system via a natural language processing facility; and based on at least one of an intent or an entity of the interaction automatically querying a knowledge graph organized as a world model of enterprise domain information, the artificial intelligence agent system further producing a response to the query that the natural language processing facility converts into natural language speech for the artificial intelligence agent system, thereby completing the interaction with the client system.
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605-855. -855. (canceled)
Specification