IDENTIFYING A MONITORING TEMPLATE FOR A MANAGED SERVICE BASED ON A SERVICE-LEVEL AGREEMENT

• US 20190068462A1
• Filed: 10/30/2018
• Published: 02/28/2019
• Est. Priority Date: 12/05/2013
• Status: Active Grant

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Inventors: Jayaprakash, Arun
• Granted Patent: US 10,728,114 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/006 Identification G06F11/2289 takes precedence
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 2201/875 Monitoring of systems including the internet
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/20 the monitoring system or the monitored elements being virtualised, abstracted or software-defined entities, e.g. SDN or NFV

Abstract

Provided is a method of identifying a monitoring template for a managed service based on a Service-Level Agreement (SLA). A tag on a monitoring template is compared with a tag on a service template used for implementing the managed service, wherein the tag on the service template is based on the SLA. In response to a match between the tag on the monitoring template and the tag on the service template, a monitoring template is identified for the managed service.

Claims

1. A method of identifying a monitoring template for a managed service based on a Service-Level Agreement (SLA), comprising:

identifying a monitoring template that matches a tag on a service template, wherein a first-level tag on the service template and a second-level tag on a service element are based on the SLA, the service element is a computing resource used to implement the managed service in a cloud such as a server, a network, a physical memory, a storage, or an application;

monitoring the managed service according to the identified monitoring template; and

applying the identified monitoring template to the service template.

2. The method of claim 1, further comprising designing the service template using service elements.

3. The method of claim 2, further comprising defining the service template based on the computing resources available.

4. The method of claim 3, further comprising defining the cost of the monitoring service based on the tag.

5. A system, comprising:

a processor;

a non-transitory computer-readable data storage medium storing code executable by the processor to;

define a first-level tag for a service template used for implementing a managed cloud service;

define a second-level tag for a service element, wherein the service element is a computing resource used to implement the managed cloud service in a cloud such as a server, a network, a physical memory, a storage, and an application; and

identify a monitoring template with the first-level tag

apply the identified monitoring template to the service template.

6. The system of claim 5, wherein the system is hosted on a cloud computing environment.

7. The system of claim 6, further comprising a monitoring system to monitor a utilization pattern of the managed cloud service.

8. The system of claim 5, wherein the identified monitoring templates are compared to the second level tags within service elements.

9. The system of claim 8, wherein an individual monitoring template that is identified with the first-level tag is automatically applied to the service template.

10. The system of claim 5, wherein a plurality of monitoring templates that are identified with a second-level tag are selected.

11. The system of claim 10, wherein an individual monitoring template is chosen from the potential candidates based on the Service-Level Agreement (SLA).

12. The system of claim 8, further comprising workflows to identify monitoring templates corresponding to the first-level tag and the second-level tag.

13. The system of claim 5, further comprising a user interface component to define, create, delete or modify the service template.

14. A non-transitory processor readable medium, the non-transitory processor readable medium comprising machine executable instructions, the machine executable instructions when executed by a processor causes the processor to:

determine a first-level tag for a service template used for implementing a managed service;

determine a second-level tag for a service element in the service template, wherein the service element is a computing resource used to implement the managed service in a cloud such as a server, a network, a physical memory, a storage, and an application;

select, based on the first-level tag, a monitoring template;

filter monitoring templates based on the second-level tag for the service element; and

apply the identified monitoring template to the service template.

15. The non-transitory processor readable medium of claim 14, wherein each monitoring template, service template and service element are defined by a tag.

16. The non-transitory processor readable medium of claim 14, identifying service templates or service elements where monitoring services are extraneous.

17. The non-transitory processor readable medium of claim 14, wherein the monitoring template defines a monitoring policy to be applied to the service template or service element.

18. The non-transitory processor readable medium of claim 17, wherein the monitoring policy defines resources to be monitored.

19. The non-transitory processor readable medium of claim 18, wherein the service template implements the defined resources.

20. The non-transitory processor readable medium of claim 14, wherein the service template is reused and/or modified.