AUTOMATED CHAT ASSISTANT SYSTEMS FOR PROVIDING INTERACTIVE DATA USING NATURAL LANGUAGE PROCESSING

• US 20190222540A1
• Filed: 01/16/2018
• Published: 07/18/2019
• Est. Priority Date: 01/16/2018
• Status: Abandoned Application

• Current Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Original Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Inventors: Relangi, Aditya, Chitnis, Abhijit
• Application Number:
  US15/872,454
• Publication Number:
  US 20190222540A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06F 40/211 Syntactic parsing, e.g. based on context-free grammar [CFG] or unification grammars
• CPC Class Codes: G06F 40/253 Grammatical analysis; Style critique
• CPC Class Codes: G06F 40/268 Morphological analysis
• CPC Class Codes: G06F 40/284 Lexical analysis, e.g. tokenisation or collocates
• CPC Class Codes: G06F 40/295 Named entity recognition
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06F 40/47 Machine-assisted translation, e.g. using translation memory
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72

Abstract

A method for providing interactive data in real time via an automated assistant within a chat user interface includes displaying a chat user interface including an input field for receiving text and a display window for displaying user messages and interactive real-time data. The method includes receiving text representing a request for interactive real-time data, processing the text using natural language processing techniques and generating request data. The method includes establishing a communication link to a storage device that stores the first interactive real-time data based on the request data. The method further includes receiving the interactive real-time data from the storage device, displaying the first interactive real-time data in the display window, and updating the first interactive real-time data displayed in the display window based on an update to the first interactive real-time data made at the storage device.

Claims

1. A method for providing interactive data in real time via an automated assistant within a chat user interface, comprising:

displaying, via an electronic display of a computing device, a chat user interface comprising an input field for receiving text input by a user of the chat user interface and a display window for displaying user messages and interactive real-time data, the user messages being generated via the received text input, the automated assistant of the chat user interface configured to communicate with one or more storage devices operating within a closed system;

receiving, via the input field, first text representing a request for first interactive real-time data of the interactive real-time data;

responsive to processing the first text using natural language processing techniques, generating, by the automated assistant, first request data indicative of the first interactive real-time data, wherein the first request data comprises data to present to the user that the user has not specifically requested;

establishing, by the automated assistant and based on the first request data, a communication link to a first storage device of the one or more storage devices that stores the first interactive real-time data;

receiving, from the first storage device, the first interactive real-time data;

displaying the first interactive real-time data in the display window; and

responsive to receiving an update to the data stored at the first storage device of the closed system, automatically updating the first interactive real-time data displayed in the display window.

2. The method of claim 1, wherein the interactive real-time data is displayed as an interactive chart.

3. The method of claim 2, further comprising:

receiving a user input indicative of a command to display a more detailed view of a portion of the interactive real-time chart; and

displaying the more detailed view of the portion of the interactive real-time chart.

4. The method of claim 1, further comprising:

receiving caller ID information associated with an incoming phone call;

determining, based on the caller ID information, the identity of a merchant associated with the incoming phone call; and

displaying, via the display window and based on the identity of the merchant, merchant information.

5. The method of claim 4, further comprising:

receiving second text representing a request for second interactive real-time data of the interactive real-time data;

determining, based on the second text, historical data, and the identification of the merchant, an autocomplete suggestion for further text to complete the second text; and

displaying, via the input field, the autocomplete suggestion, wherein the displayed autocomplete suggestion is selectable and the autocomplete suggestion is configured to be automatically entered into the input field in response to being selected.

6. The method of claim 4, wherein the display window is configured to display system messages that are automatically generated by a computing system, the method further comprising:

displaying a first system message representing a suggestion to display new interactive real-time data;

receiving, via the input field, text representing a response to the suggestion;

responsive to processing the text representing the response to the suggestion using natural language processing techniques, determining that the response indicates the user'"'"'s acceptance of the suggestion; and

displaying, via the display window and based on the determination that the response indicates the user'"'"'s acceptance of the suggestion, the new interactive real-time data.

7. The method of claim 6, wherein the suggestion to display the new interactive real-time data is generated using machine-learning techniques based on the identity of the merchant, the interactive real-time data previously displayed via the display window in association with the incoming phone call, and historical data.

8. The method of claim 3, wherein the interactive real-time chart comprises a first interactive bar chart, the user input comprises a selection of a bar of the first interactive bar chart, and the more detailed view of the portion of the interactive chart comprises a second bar chart displaying multiple bars representative of the data represented by the bar of the first interactive bar chart.

9. The method of claim 1, further comprising:

detecting, by an audio sensor in communication with the computing system, words spoken by the user of the chat user interface; and

responsive to performing voice-to-text analysis of the words spoken by the user, automatically entering text representative of one or more of the words spoken by the user into the input field.

10. The method of claim 1, further comprising:

receiving a user input representative of a request to create an alert associated with the interactive real-time data, wherein the alert is configured to be triggered upon the occurrence of a specified condition;

monitoring the interactive real-time data to detect the specified condition; and

responsive to detecting the specified condition associated with the interactive real-time data, display via the display window, an indication that the alert has been triggered and interactive real-time data associated with the alert.

11. A method for providing interactive data in real time via an automated assistant for display via a chat user interface, comprising:

establishing a communication link to a computing device, wherein the computing device is configured to display the chat user interface to a user of the computing device, the chat interface being configured to display user messages, automatically generated system messages, and interactive real-time data, the automated assistant of the chat user interface configured to communicate with one or more storage devices operating within a closed system;

receiving, from the computing device, first text representing a request for first interactive real-time data of the interactive real-time data, the first text being generated in response to an input by the user of the computing device;

responsive to processing the first text representing a request for first interactive real-time data using natural language processing techniques, generating first request data indicative of the first interactive real-time data, wherein the first request data comprises data to present to the user that the user has not specifically requested;

transmitting, based on the first request data, the first interactive real-time data for display at the computing device; and

responsive to receiving data indicative of an update to the first interactive real-time data;

updating, within the closed system, the first interactive real-time data; and

transmitting the updated first interactive real-time data to the computing device for display while the computing device is displaying the first interactive real-time data.

12. The method of claim 11, further comprising:

receiving caller ID information associated with an incoming phone call;

determining, based on the caller ID information, the identity of a merchant associated with the incoming phone call;

retrieving merchant information based on the determined identity of the merchant; and

transmitting the merchant information to the computing device for display.

13. The method of claim 11, wherein transmitting the first interactive real-time data for display at the computing device comprises transmitting instructions to display the first interactive real-time data in the form of a first interactive real-time chart.

14. The method of claim 13, further comprising:

receiving from the computing device, an indication of a command to display a more detailed view of a selected portion of the first interactive real-time chart;

retrieving, based on the command, more detailed data associated with the selected portion of the first interactive real-time chart;

transmitting instructions to display the more detailed data associated with the selected portion of the first interactive real-time chart in the form of a detailed interactive real-time chart, wherein the detailed interactive real-time chart displays details of data that was displayed in an aggregate form in the first interactive real-time chart.

15. The method of claim 12, further comprising:

storing historical data relating to previous interactions the user of the computing device has had with the chat user interface, wherein the previous interactions comprise types of data that have been previously requested by the user for display by the computing device in relation to a particular merchant or merchant type;

generating, based on the identity of the merchant associated with the incoming phone call and the historical data, a recommendation for specific interactive real-time data to display to the user;

transmitting the recommendation to the computing device; and

responsive to receiving an indication of acceptance of the recommendation, transmitting the specific interactive real-time data to the computing device for display.

16. (canceled)

17. A method for providing interactive data in real time via an automated assistant within a chat user interface, comprising:

in response to receiving caller ID information associated with an incoming phone call, displaying the chat user interface comprising an input field for inputting text and a display window for displaying messages and interactive real-time data, the automated assistant of the chat user interface configured to communicate with one or more storage devices operating within a closed system;

determining, by the automated assistant and based on the caller ID information, the identity of a merchant associated with the incoming phone call;

displaying, via the display window and based on the identity of the merchant, merchant information;

receiving, via the input field, user input text representing a request for interactive real-time data associated with the merchant;

identifying, by the automated assistant and based on natural language processing of the user input text, the requested interactive real-time data associated with the merchant that is represented by the user input text;

receiving the interactive real-time data associated with the merchant from a first storage device of the closed system of the one or more storage devices; and

displaying, via the display window, the interactive real-time data associated with the merchant, wherein the interactive real-time data associated with the merchant is displayed as an interactive real-time bar chart comprising a plurality of selectable portions and wherein the interactive real-time data comprises data that the user has not specifically requested.

18. The method of claim 17, wherein the interactive real-time bar chart comprises a first selectable portion that is configured to display a pop-up window showing further data when selected.

19. The method of claim 18, wherein the interactive real-time bar chart comprises a second selectable portion associated with a bar of the interactive real-time bar chart, and further comprising:

displaying a detailed interactive real-time bar chart in response to receiving a user input indicating selection of the second selectable portion; and

wherein the detailed interactive real-time bar chart comprises multiple bars representative of data represented in aggregate by the bar associated with the second selectable portion.

20. The method of claim 17, further comprising:

detecting, via an audio sensor, one or more oral statements made in association with the incoming phone call;

converting the one or more oral statements to written text via a voice-to-text functionality;

analyzing the written text using natural language processing techniques to determine the substance of the conversation; and

displaying, via an electronic display associated with the computing device, a recommendation for new interactive real-time data to display via the display window based on the identification of the merchant and the determined substance of the conversation.