DEVICES, SYSTEMS, AND RELATED METHODS FOR REAL-TIME MONITORING AND DISPLAY OF RELATED DATA FOR CASINO GAMING DEVICES

• US 20190266852A1
• Filed: 05/13/2019
• Published: 08/29/2019
• Est. Priority Date: 09/26/2016
• Status: Active Grant

• Current Assignee: Shuffle Master GMBH & Co KG (Scientific Games Corporation)
• Original Assignee: Shuffle Master GMBH & Co KG (Scientific Games Corporation)
• Inventors: Nagaragatta, Ravi, Fekete, Georg
• Granted Patent: US 10,885,748 B2
• Time in Patent Office: Days
• CPC Class Codes: A63F 1/12 Card shufflers
• CPC Class Codes: G07F 17/3202 Hardware aspects of a gaming system, e.g. components, construction, architecture thereof
• CPC Class Codes: G07F 17/3211 Display means
• CPC Class Codes: G07F 17/322 Casino tables, e.g. tables having integrated screens, chip detection means
• CPC Class Codes: G07F 17/3225 Data transfer within a gaming system, e.g. data sent between gaming machines and users
• CPC Class Codes: G07F 17/3234 about the performance of a gaming system, e.g. revenue, diagnosis of the gaming system
• CPC Class Codes: G07F 17/3293 Card games, e.g. poker, canasta, black jack

Abstract

Monitoring systems for monitoring electronic card handling devices are disclosed. A monitoring system includes a monitoring server configured to receive card handling performance data from a number of electronic card handling devices. The monitoring server is further configured to associate received performance data with a corresponding electronic card handling device. The monitoring server is further configured to receive user input, and in response to the user input, identify a plurality of electronic card handling devices of the number of electronic card handling devices. The monitoring server is further configured to display a graphical user interface including at least one graphical representation of the performance data associated with the identified electronic card handling devices. Other related systems and methods are also disclosed.

Claims

1. A monitoring system, comprising:

a monitoring server configured to;

receive card handling performance data from a number of electronic card handling devices in real-time during operation thereof, the card handling performance data including at least one of shuffling data, game hand data, card dealing/distribution data, game round data, or game outcome data;

associate each electronic card handling device'"'"'s received performance data with the corresponding electronic card handling device generating the performance data;

receive user input including one or more user-defined settings;

in response to the user input, identify a plurality of electronic card handling devices of the number of electronic card handling devices; and

control, based at least partially on the one or more user-defined settings, a video display to display a graphical user interface including at least one graphical representation of the performance data associated with the identified electronic card handling devices, the at least one graphical representation depicting a comparison of the performance data for at least two card handling devices of the identified electronic card handling devices.

2. The monitoring system of claim 1, further comprising the number of electronic card handling devices, each card handling device of the number of electronic card handling devices including a unique identifier and configured to generate the associated card handling performance data.

3. The monitoring system of claim 2, wherein the monitoring server is further configured to receive the associated unique identifier from each card handling device of the number of electronic card handling devices.

4. The monitoring system of claim 3, wherein the monitoring server is further configured to identify the plurality of electronic card handling devices of the number of electronic card handling devices based on the unique identifiers associated with the plurality of electronic card handling devices.

5. The monitoring system of claim 1, wherein the monitoring server is further configured to control, based at least partially on the one or more user-defined settings, the video display to display the at least one graphical representation of at least one of dealer performance data, player data, or wager data.

6. A method, comprising:

receiving, for each card handling device of a number of card handling devices coupled to a network, operational performance indicators of a respective card handling device;

receiving a user-selected device type;

generating a response data set including at least some of the operational performance indicators related to two or more card handling devices of the user-selected device type; and

displaying the response data set at one or more output devices coupled to the network, the response data set including at least one report including operational performance indicators for at least one card handling device of the two or more card handling devices and a comparison of operational performance indicators of at least two card handling devices of the two or more card handling devices.

7. The method of claim 6, wherein displaying the response data set comprises displaying the response data set in real-time at the one or more output devices.

8. The method of claim 6, further comprising receiving an area identifier identifying an area including the respective card handling device.

9. The method of claim 8, further comprising receiving a user-selected area identifier.

10. The method of claim 9, wherein generating the response data set comprises generating the response data set including at least some of the operational performance indicators related to the two or more card handling devices of the user-selected device type and having an area identifier matching the user-selected area identifier.

11. The method of claim 6, further comprising storing, at a server remote from the number of card handling devices, the operational performance indicators of each card handling device of the number of card handling devices.

12. The method of claim 6, wherein receiving the user-selected device type comprises receiving the user-selected device type from a user input device of an operator station.

13. The method of claim 12, wherein displaying the response data set comprises displaying the response data set via a display of the operator station.

14. The method of claim 12, further comprising receiving at least one user-defined setting from the user input device of the operator station, wherein generating the response data set comprises generating the response data set based at least partially on the at least one user-defined setting.

15. A monitoring system, comprising:

a number of casino table devices coupled to a network; and

a monitoring server coupled to the network and configured to;

receive performance data from the number of casino table devices;

associate received performance data with a corresponding casino table device of the number of casino table devices;

identify a plurality of casino table devices of the number of casino table devices; and

display, via a graphical user interface, a report depicting a comparison of the performance data for at least two casino table devices of the identified plurality of casino table devices.

16. The monitoring system of claim 15, further comprising a service center coupled to the monitoring server via another network, the monitoring server configured to convey real-time alerts to the service center.

17. The monitoring system of claim 15, wherein the performance data includes at least one of shuffling data, game hand data, card dealing/distribution data, game round data, or game outcome data.

18. The monitoring system of claim 15, wherein the monitoring server is further configured to display, via the graphical user interface, at least one additional report including aggregate data for at least some of the number of casino table devices.

19. The monitoring system of claim 15, wherein the monitoring server is configured to receive the performance data in real-time and display the report in real-time.

20. The monitoring system of claim 15, wherein the monitoring server is further configured to display real-time alerts via the graphical user interface.