SYSTEM AND METHOD FOR TRACKING AND ARCHIVING MOBILE COMMUNICATIONS

• US 20200412867A1
• Filed: 09/14/2020
• Published: 12/31/2020
• Est. Priority Date: 05/25/2006
• Status: Active Grant

• Current Assignee: CellTrust Corporation
• Original Assignee: CellTrust Corporation
• Inventors: Moshir, Kevin K., Moshir, Sean, Armstrong, Jay M., Panicko, Brian Stanley
• Granted Patent: US 10,992,802 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/113 Details of archiving lifecycle management in storage systems G06F3/0649; backup systems G06F11/1446
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: H04L 2463/121 Timestamp cryptographic mechanisms or cryptographic arrangements involving time stamps H04L9/3297
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 63/0428 wherein the data content is protected, e.g. by encrypting or encapsulating the payload
• CPC Class Codes: H04L 63/304 intercepting circuit switched data communications lawful interception of wireless network communications H04W12/02
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/303 Marking
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04W 12/02 Protecting privacy or anonymity, e.g. protecting personally identifiable information [PII]
• CPC Class Codes: H04W 12/082 using revocation of authorisation
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/50 : Service provisioning or reconfiguring
• CPC Class Codes: H04W 8/26 : Network addressing or numbering for mobility support
• CPC Class Codes: H04W 88/16 : Gateway arrangements

Abstract

A system for tracking electronic communications of a subscriber includes a gateway configured to track a communication between a mobile device and a subscriber mobile device that has a subscriber software module associated with a subscriber business number. The gateway is configured to send the communication to an Enterprise Information Archiving system. The gateway also is configured to: (i) if the communication is sent from the subscriber software module intended for the mobile device, send the communication to the mobile device via at least one of an SMS, MMS, and voice communication capability of the mobile device; and (ii) if the communication is sent from the mobile device to the subscriber business number via at least one of an SMS, MMS, and voice communication capability of the mobile device, send the communication to the subscriber software module associated with the subscriber business number.

Claims

1. A method for tracking electronic communications for compliance with regulations, the method comprising:

associating a virtual number with a mobile app residing on a mobile device; and

at a computer server, receiving a communication intended for a recipient and originating from the mobile app residing on the mobile device;

wherein the server is configured to use at least one of an email and an API to send the communication to a system capable of storing the communication and making the communication available for reporting for compliance with regulations; and

wherein the server is configured to use the virtual number associated with the mobile app as the originator of the communication for transmitting the communication to the recipient.

2. The method of claim 1 wherein the system capable of storing the communication and making the communication available for reporting comprises an Enterprise Information Archiving system.

3. The method of claim 1 wherein the server is configured to use an email to send the communication to the system capable of storing the communication and making the communication available for reporting, and wherein the communication is included in at least one of a body of the email and an attachment to the email.

4. The method of claim 1 wherein the communication comprises at least one of an SMS communication, an MMS communication, and a voice call communication.

5. The method of claim 1 wherein the computer server includes at least one of an SMS gateway, an email server, an email gateway, a communication server, and a Private Branch Exchange system.

6. A method for tracking electronic communications for compliance with regulations, the method comprising:

at a computer server, receiving an electronic communication originated from a sender and sent to a virtual phone number, wherein the virtual phone number is associated with a mobile app residing on a mobile device; and

with the computer server, sending the electronic communication to the mobile app residing on the mobile device and showing the sender as the originator of the communication; and

wherein the computer server is configured to use at least one of an email and an API to send the communication to a system capable of storing the communication and making the communication available for reporting for compliance with regulations.

7. The method of claim 6 wherein the system capable of storing the communication and making the communication available for reporting comprises an Enterprise Information Archiving system.

8. The method of claim 6 wherein the server is configured to use an email to send the communication to the system capable of storing the communication and making the communication available for reporting, and wherein the communication is included in at least one of a body of the email and an attachment to the email.

9. The method of claim 6 wherein the communication comprises at least one of an SMS communication, an MMS communication, and a voice call communication.

10. The method of claim 6 wherein the computer server includes at least one of an SMS gateway, an email server, an email gateway, a communication server, and a Private Branch Exchange system.

11. A system for tracking electronic communications for compliance with regulations, the system comprising:

a computer server configured to receive a communication intended for a recipient and originating from a mobile app residing on a mobile device, wherein the mobile app is associated with a virtual number;

wherein the server is configured to use at least one of an email and an API to send the communication to a system capable of storing the communication and making the communication available for reporting for compliance with regulations; and

wherein the server is configured to use the virtual number associated with the mobile app as the originator of the communication for transmitting the communication to the recipient.

12. The system of claim 11 wherein the system capable of storing the communication and making the communication available for reporting comprises an Enterprise Information Archiving system.

13. The system of claim 11 wherein the server is configured to use an email to send the communication to the system capable of storing the communication and making the communication available for reporting, and wherein the communication is included in at least one of a body of the email and an attachment to the email.

14. The system of claim 11 wherein the communication comprises at least one of an SMS communication, an MMS communication, and a voice call communication.

15. The system of claim 11 wherein the computer server includes at least one of an SMS gateway, an email server, an email gateway, a communication server, and a Private Branch Exchange system.

16. A system for tracking electronic communications for compliance with regulations, the system comprising:

a computer server configured to receive an electronic communication originated from a sender and sent to a virtual phone number, wherein the virtual phone number is associated with a mobile app residing on a mobile device;

wherein the computer server is configured to send the electronic communication to the mobile app residing on the mobile device and to show the sender as the originator of the communication; and

wherein the computer server is configured to use at least one of an email and an API to send the communication to a system capable of storing the communication and making the communication available for reporting for compliance with regulations.

17. The system of claim 16 wherein the system capable of storing the communication and making the communication available for reporting comprises an Enterprise Information Archiving system.

18. The system of claim 16 wherein the server is configured to use an email to send the communication to the system capable of storing the communication and making the communication available for reporting, and wherein the communication is included in at least one of a body of the email and an attachment to the email.

19. The system of claim 16 wherein the communication comprises at least one of an SMS communication, an MMS communication, and a voice call communication.

20. The system of claim 16 wherein the computer server includes at least one of an SMS gateway, an email server, an email gateway, a communication server, and a Private Branch Exchange system.