Electronic audio communications system with versatile message delivery

• US 4,602,129 A
• Filed: 09/29/1982
• Issued: 07/22/1986
• Est. Priority Date: 11/26/1979
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: VMX, Inc. (Innospec Incorporated)
• Inventors: Matthews, Gordon H., Fannin, Michael L., Tansil, Thomas B.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US06/427,591
• Time in Patent Office: 1,392 Days
• Field of Search: 179/18 B, 179/18 D, 179/18 DA, 179/5 P, 179/6.02, 179/6.17, 179/6.18, 179/6.09, 179/6.03, 179/6.01, 360/32, 360/12, 364/513.5, 364/513, 381/36, 381/51, 370/60, 370/61, 370/62
• US Class Current: 379/88.26
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53375 Message broadcasting

Abstract

An advanced electronic telecommunications system is provided for the deposit, storage and delivery of audio messages to both users and non-users with limited access provided to the non-user under the control of the user. A Voice Message System (10) interconnects multiple private exchanges (12) of a subscriber with a central telephone office (22). Individual subscriber users may access the Voice Message System (10) through ON NET telephones (18) or OFF NET telephones (24). Selected non-users may be allowed access through the OFF NET telephones (24), the scope of the access of the selected non-users being determined by a subscriber user. The Voice Message System (10) includes an administrative subsystem (60), call processor subsystem (62) and a data storage subsystem (64). The Voice Message System (10) enables the user to deposit a message in data storage subsystem (64) for automatic delivery to other addresses connected to the system and to designate the message for priority transmission. The recipient is able to redirect the message from a message originator to a second recipient and the second recipient can re-redirect it to a third recipient. The Voice Message System (10) also enables a user to access the system to determine if any messages have been in data storage subsystem (64) for him. Prerecorded instructional messages are deposited in the data storage subsystem (64) for instructing a user or a selected non-user on their progress in using the system.

Claims

1. An electronic communication message system for storing and forwarding audio messages by telephone, comprising:

a plurality of ports for being coupled to a private branch exchange or central office and each having a telephone station associated therewith, each of said ports operable to receive primary audio messages and address signals of primary message addressees transmitted to one of said telephone stations by a message originator;

means associated with said ports for converting said primary audio messages and associated address signals into digital signals;

digital storage means for storing said digital signals representing said primary audio messages and said associated address signals received at said one of said ports;

means for accessing said digital signals representing said primary audio messages stored in said storage means and associated with each of said address signals;

electronic digital signal processing means for controlling the operation of said storage means and said accessing means;

means for converting said digital signals accessed by said accessing means into reproduced primary audio messages;

means for sequentially transmitting each of said reproduced primary audio messages through one of said ports to the one of said primary message addressees associated with the one of said address signals associated with said transmitted reproduced audio message;

means for said one primary message addressee to redirect said reproduced primary audio message received by said one primary message addressee to a first secondary message addressee as a redirected primary audio message, said redirected primary audio message identical to said primary audio message; and

means for said first secondary message addressee to redirect said redirected primary audio message received by said first secondary message addressee to another and second secondary message addressee as a twice redirected primary audio message, said twice redirected primary audio message identical to said primary audio message.

2. The message system for receiving, storing and forwarding audio messages of claim 1, wherein said means for said primary message addressee to redirect said reproduced primary audio message comprises:

second digital storage means for storing digital representations of said reproduced primary audio message with the address of said first secondary message addressee through signals input by said primary message addressee through one of said telephone stations;

means for accessing from said second digital storage means said digital representations of said reproduced primary audio message and converting said reproduced primary audio message when accessed into analog format to provide said redirected primary audio message; and

means for sequentially transmitting said redirected primary audio message through one of said ports to said first secondary message addressee.

3. The message system for receiving, storing and forwarding audio messages of claim 1, wherein said means for said secondary message addressee to redirect said redirected primary audio message comprises:

second digital storage means for storing digital representations of said redirected primary audio message associated with the address of said second secondary message addressee through signals transmitted from said first secondary message addressee'"'"'s telephone;

means for accessing from said second digital storage means said digital representations of said redirected primary audio message and converting said redirected primary audio message when accessed into analog format to provide said twice redirected primary audio message; and

means for sequentially transmitting said twice redirected primary audio message through one of said ports to said second secondary message addressee.

4. The message system for receiving, storing and forwarding audio messages of claim 1 further comprising:

first reply means for said primary message addressee to provide a first reply to said reproduced primary audio message from said originator;

means for transmitting said first reply if present to said first secondary message addressee with said redirected primary audio message;

second reply means for said first secondary message addressee to provide a second reply to said redirected primary audio message; and

means for transmitting said second reply if present to said second secondary message addressee with said first reply if present and said twice redirected primary audio message.

5. The message system for receiving, storing and forwarding audio messages of claim 4, wherein said first reply means comprises:

means for outputting an analog prompt to said primary message addressee to request responsive analog information;

means for storing in said digital storage means digital representations of responsive analog information from said primary message addressee;

means for reproducing in analog format said responsive analog information from said primary message addressee as reproduced primary response information; and

means for sequentially transmitting said reproduced primary response information to said first secondary message addressee in conjunction with said redirected primary audio message;

said responsive analog information preceding said redirected primary audio message;

said second reply means comprising;

means for outputting an analog prompt to said first secondary message addressee requesting secondary responsive analog information after receiving said redirected primary audio message;

means for storing in said digital storage means digital representations of secondary responsive analog information from said first secondary message addressee;

means for reproducing in analog format said responsive analog information from said first secondary message addressee as reproduced secondary response information; and

means for transmitting said reproduced, secondary response information to said second secondary message addressee with both said reproduced primary response information from said primary message addressee and said twice redirected primary audio message.

6. The message system for receiving, storage and forwarding audio messages of claim 5, wherein said means for transmitting to said second secondary message addressee comprises means for transmitting only said secondary responsive analog information with the audio message from said message originator to said second secondary message addressee.

7. An electronic communications message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding analog information from a user'"'"'s telephone facility, comprising:

electronic digital signal processing means for controlling operation of the message system;

digital means controlled by said electronic digital signal processing means for storing digital representations of the analog information from a user-originator'"'"'s telephone facility;

the analog information comprising a first portion for routing to a selected user-recipient'"'"'s telephone facility and a second portion for defining route data;

means for enabling access to the message systems through signals transmitted from the user'"'"'s telephone facility;

means for classifying the analog information as priority through signals transmitted from said user-originator'"'"'s telephone facility;

means for storing in said memory means digital representations of said first and second portions of the analog information received from said user-originator'"'"'s telephone facility;

means for accessing the digital representations of said first portion of the analog information associated with particular route data;

means for reproducing said first portion of the analog information in analog format from the stored digital representations;

means for accessing said user-recipient'"'"'s telephone faciltiy and transmitting said reproduced first portion to said user recipient'"'"'s telephone facility when said reproduced first portion is classified as priority; and

means for transmitting said first portion to said user-recipient'"'"'s telephone facility upon said user-recipient'"'"'s access to the system.

8. The message system of claim 7 further comprising means for said user-recipient to inhibit transmission of said reproduced first portion to said user-recipient'"'"'s telephone facility when said reproduced first portion is classified as priority.

9. An electronic communication message system for being coupled to a private branch exchange or central office for receiving, storing and forwarding audio messages from a user-originator'"'"'s telephone facility comprising:

electronic digital signal processing means for controlling operation of the message system;

digital memory means controlled by said electronic digital signal processing means for storing digital representations of the audio messages and associated route data of a desired message addressee;

means for enabling the user-originator to access the message system through analog signals transmitted from the user-originator'"'"'s telephone facility;

means for storing in said memory means digital representations of the audio messages and said associated route data received from said user-originator'"'"'s telephone facility;

means for accessing the digital representations of the audio messages associated with particular route data;

means for reproducing the said audio messages in analog format from the stored digital representations to provide reproduced audio messages;

means for sequentially transmitting said reproduced audio messages to said desired message addressee; and

means for restricting transmission of said reproduced audio messages until a predetermined interval of time has elapsed.

10. A method for receiving, storing and forwarding audio messages from a user-originator'"'"'s telephone facility, comprising:

transmitting audio messages and address signals from the user-originator'"'"'s telephone facility to a storage location;

storing digital representations of the audio messages and address signals received from the user-originator'"'"'s telephone facility,

accessing all digital signals representing audio messages associated with each address signal;

converting the accessed digital signals into audio messages;

sequentially transmitting all audio messages from the user-originator'"'"'s telephone facility and associated with an address signal to a primary message addressee;

redirecting the audio messages received by the primary message addressee from the user-originator to a secondary message addressee; and

redirecting the audio messages received by the secondary message addressee from the primary message addressee and originated by the user-originator to another secondary message addressee.

11. A method for receiving, storing and forwarding analog information from a user-originator'"'"'s telephone facility to a user-recipient'"'"'s telephone facility, comprising:

transmitting analog signals from a user-originator'"'"'s telephone facility to a storage location;

storing digital representations of the analog information received from the user-originator'"'"'s telephone facility;

said analog information including a first portion for routing to a selected user-recipient and a second portion for defining route data;

enabling a user to access the analog information through analog signals transmitted from the user'"'"'s telephone facility;

classifying the analog information as priority through signals transmitted from the user-originator'"'"'s telephone facility;

reproducing the analog information in analog format from the stored digital representations;

accessing the user-recipient'"'"'s telephone facility and transmitting the reproduced analog information to the user-recipient'"'"'s telephone facility when the reproduced analog information is classified as priority; and

transmitting the first portion to the user-recipient in response to a signal transmitted from the user-recipient'"'"'s telephone facility.

12. A method for receiving, storing and forwarding audio messages from a user'"'"'s telephone facility, comprising:

transmitting audio messages and associated route data from a user'"'"'s telephone facility to a storage location;

storing digital representations of the audio messages and associated route data received from the user'"'"'s telephone facility;

enabling access of the stored digital representations by a user;

accessing the stored digital representations of the audio messages;

reproducing the audio messages in analog format from the stored digital representations; and

sequentially transmitting the reproduced audio message to the telephone facility of the user or a desired recipient, selectively restricting transmission of each reproduced audio message until a predetermined interval of time has elapsed.