Method and apparatus for automatically selecting system commands for display

• US 4,862,498 A
• Filed: 11/28/1986
• Issued: 08/29/1989
• Est. Priority Date: 11/28/1986
• Status: Expired due to Term

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: AT&T Information Systems Inc. (AT&T, Inc.)
• Inventors: Reed, Adam V.
• Primary Examiner(s): NOT, DEFINED
• Assistant Examiner(s): Fitzgerald, Joseph T.
• Application Number:
  US06/935,799
• Time in Patent Office: 1,005 Days
• Field of Search: 364/200 MS File, 364/900 MS File, 364/300, 379/96, 379/34, 379/112, 379/113, 379/131, 379/216, 379/354, 379/355
• US Class Current: 379/355.09
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: H04M 1/247 Telephone sets including user guidance or feature selection means facilitating their use user interfaces specially adapted for cordless or mobile telephones H04M1/724
• CPC Class Codes: H04M 1/2477 for selecting a function from a menu display H04M1/2474 takes precedence
• CPC Class Codes: H04M 1/2746 Sorting, e.g. according to history or frequency of use
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: Y10S 379/909 Alternatives
• CPC Class Codes: Y10S 379/916 Touch screen associated with telephone set

Abstract

In a user-interactive display-based telephone system, the present invention permits an automatic display of a repertoire of telephone command items most likely to be utilized by a user, thus providing one-touch access to such item without requiring either explicit programming of a command repertoire or a search by the user through the history of previous commands. This is accomplished through the use of three heuristics which consider frequency of command use, recency of command use, and previously failed commands. These heuristics may be implemented either separately or together in the system.

Claims

1. Telephone dialing apparatus for use with a telephone communication system for enabling a user to select a telephone dialing command for input to and execution by said system, said apparatus comprising

means for identifying each telephone dialing command of a group of telephone dialing commands inputted into said system,

means responsive to said identifying means for counting the number of times each telephone dialing command is identified,

table memory means responsive to any change in the count of said counting means for listing a plurality of frequently identified telephone dialing commands which have the highest accumulated count, and

selection means operable by said user for selecting one of said plurality of frequently identified telephone dialing commands from said table memory means for input to said system.

2. The apparatus of claim 1 wherein said frequently identified telephone dialing commands in said table memory means are based on the present user'"'"'s past identified telephone dialing command usage pattern.

3. The apparatus of claim 1 including

means for determining if said user selected telephone dialing command inputted to said system has been executed by said system, and wherein

said table memory means includes

recency list means responsive to said determining means for listing telephone dialing commands which have recently been selected by the user and wherein

said selection means includes

means for accessing telephone dialing commands in said recency list means for input to said system.

4. The apparatus of claim 1 wherein said apparatus includes

means for determining if said user selected telephone dialing command inputted to said system has been executed by said system, and wherein

said table memory means includes

retry list means for listing said user selected telephone dialing command which has failed to be executed by said system.

5. The apparatus of claim 1 wherein said identifying means detects a specially designated telephone dialing command dialed by the user and wherein said table memory means includes

saved list means for listing said specially designated telephone dialing command as identified by said identifying means which has been inputted to the system by the user.

6. The apparatus of claim 1 further comprising

means for determining a conditional probability that said each inputted telephone dialing command is functionally related to another telephone dialing command and wherein

said table memory means lists a functionally related telephone dialing command based on the conditional probability that said functionally related telephone dialing command follows a previously executed telephone dialing command, the conditional probability being determined from the user'"'"'s prior inputted telephone dialing commands or from a previously entered predetermined list of telephone dialing commands.

7. The apparatus of claim 1 including means for accepting and utilizing a predetermined model of said system user'"'"'s telephone dialing command usage pattern to initially list one or more telephone dialing commands in said table memory means.

8. A method of inputting telephone dialing commands to a telephone communication system comprising the steps of:

identifying each telephone dialing command of a group of telephone dialing commands inputted into said system,

counting the number of times each telephone dialing command is identified,

listing in a table memory, in response to any change in the count determined in said counting step, frequently identified telephone dialing commands which have the highest accumulated count, and

user selection of one of said identified telephone dialing commands from said table memory for input to system.

9. The method of claim 8 wherein the method includes the steps of:

determining if said user selected telephone dialing command has been executed by said system and

listing a telephone dialing command, which has previously been selected by a user but which has failed to be executed by said system, in a retry list means for future selection by said user.