Method and apparatus for addressee location

• US 4,956,861 A
• Filed: 03/28/1989
• Issued: 09/11/1990
• Est. Priority Date: 03/29/1988
• Status: Expired due to Term

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Kondo, Tetsuo
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US07/329,518
• Time in Patent Office: 532 Days
• Field of Search: 379/201, 379/207, 379/218, 379/245, 379/210, 379/211, 379/212, 379/214, 379/142
• US Class Current: 379/142.03
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/546 in private branch exchanges
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

A method and an apparatus used with a private branch exchange for addressee location. An addressee notifies of his or her peresent location by a predetermined dialling operation from an extension telephone, other than an extension telephone allotted to him or her within the private branch exchange system, whereupon a switchboard of the system stores the location of the addressee in association with the extension telephone from which the notification was made. Upon arrival of an incoming call for the extension telephone allotted to the addressee, the switchboard transfers the call to a switchboard operation device which displays the addressee'"'"'s location. The apparatus further comprises a character display section, the switchboard operation device adatped to operate the switchboard of the PBX system, a memory unit for storing the location name for each extension telephone connected to the switchboard and a profile of each specific addressee, an input unit for entering into the memory unit the location name of each extension telephone and the profile of each addressee, and a switchboard control unit which, upon a predetermined dialling operation by an addressee from an extension telephone other than the one allotted to hime or her, stores the addressee'"'"'s location at that time point in the memory unit, and if a call arrives for the extension telephone allotted to the addressee under this condition, transfers the call to the switchboard operation unit while at the same time indicating the addressee'"'"'s present location on the switchboard operation unit.

Claims

1. A method of locating an addressee for a call on a private telephone branch exchange wherein an extension telephone of the private branch exchange is allotted to the addressee, said method comprising the steps of:

registering the identification of the present location of the addressee by performing a predetermined dialling operation from an extension telephone, other than the extension telephone allotted to the addressee, within the area covered by said private branch exchange;

storing in a memory the identification of the registered location of the addressee;

transferring to a switchboard any call directed to the extension telephone allotted to the addressee; and

indicating at the switchboard the identification of the registered location of the addressee as stored in the memory.

2. A method of locating an addressee according to claim 1, wherein in the case where the call directed to said extension telephone allotted to the addressee is from said switchboard, the present location of the address is indicated on the switchboard without completing the call to said extension telephone allotted to the addressee.

3. A method of locating an addressee according to claim 1, wherein the location of the addressee is registered by performing the predetermined dialling operation from an extension telephone allotted to the present location of the addressee.

4. A method of locating an addressee according to claim 1, wherein said switchboard is an attendant console.

5. A method of locating an addressee according to claim 1, wherein said switchboard is a hotel front desk telephone.

6. A method of locating an addressee according to claim 1, wherein said predetermined dialling operation comprises dialling a combination of a specific code and the number of said extension telephone allotted to the addressee.

7. A method of locating an addressee according to claim 1, wherein the present location of the addressee is indicated by indicating the number of the extension telephone from which the predetermined dialling operation was performed.

8. A method of locating an addressee according to claim 1, wherein the present location of the addressee is indicated by storing the name of a facility for each extension telephone within said private branch exchange, and indicating a name of the facility at the extension telephone from which the predetermined dialing operation was performed.

9. A method of locating an addressee according to claim 7,

further comprising storing in said memory information about the addressee;

and

wherein the present location of the address is indicated by indicating the stored information, together with the number of said extension telephone from which the predetermined dialling operation was performed.

10. A method of locating an addressee according to claim 9, wherein the information on the addressee includes the name and sex of the addressee.

11. A method of locating an addressee according to claim 3, wherein said predetermined dialling operation comprises dialing a specific code and the number of the extension telephone allotted to the addressee.

12. A method of locating an addressee according to claim 1, further comprising transferring the forwarded call from said switchboard to the extension telephone allotted to the present location of the addressee as stored in the memory.

13. An addressee locating apparatus for a private telephone branch exchange, comprising:

switchboard means, including a character display section;

memory means adapted to store the identification of the location of each extension telephone of said private branch exchange and a profile of each of a plurality of specific addressees;

input means adapted to input the identification of the location of each extension telephone of said private branch exchange and the profile of each of said plurality of addressees to said memory means for storage therein; and

switchboard control means responsive to a predetermined dialling operation from an extension telephone, other than an extension telephone allotted to an addressee, for inputting to said memory means an identification of the present location of the addressee for storage therein, transferring a call directed to the extension telephone allotted to the addressee to said switchboard, and indicating the stored identification of the present location of the addressee on said character display section.

14. An addressee locating apparatus according to claim 13, wherein said switchboard control means includes means responsive to a call directed to said extension telephone allotted to the addressee from the switchboard to display on said character display section the present location of the addressee without completing the call directed to said extension telephone allotted to the addressee.

15. An addressee locating apparatus according to claim 13, wherein said input means comprises an extension telephone allotted to the present location of the addressee.

16. An addressee locating apparatus according to claim 13, wherein said switchboard control means includes means for causing the identification of the location of the addressee to be displayed on said character display section in response to said switchboard answering the transferred call.

17. An addressee locating apparatus according to claim 13, wherein said switchboard comprises an attendant console.

18. An addressee locating apparatus according to claim 13, wherein said switchboard comprises a hotel front desk telephone.

19. An addressee locating apparatus according to claim 13, wherein said switchboard control means is responsive to a combination of a specific code and the number of the extension telephone allotted to the addressee.

20. An addressee locating apparatus according to claim 13, wherein said character display section is adapted to indicate the stored information by displaying the number of an extension telephone allotted to the present location of the addressee.

21. An addressee locating apparatus according to claim 13, wherein:

said memory means is adapted to store the name of a facility to which each extension telephone is allotted within said private branch exchange;

said input means comprises an extension telephone allotted to the present location of the addressee; and

said character display section is adapted to display the stored name of the facility at the extension telephone allotted to the location from which the predetermined dialing operation is performed.

22. An addressee locating apparatus according to claim 20, wherein said character display section is adapted further to display the stored profile of the addressee to whom is allotted the extension telephone to which the call was directed.

23. An addressee locating apparatus according to claim 22, wherein said input means is adapted to store the name and sex of the addressee in said memory means.

24. An addressee locating apparatus according to claim 15, wherein said extension telephone allotted to the present location of the addressee is adapted to store the identification by dialing a combination of a specific code and the number of the extension telephone allotted to the addressee.