Systems for capturing telephonic mass responses

• US 4,989,233 A
• Filed: 10/20/1989
• Issued: 01/29/1991
• Est. Priority Date: 04/11/1989
• Status: Expired due to Fees

• Current Assignee: Schauer Nancy As Receiver
• Original Assignee: Evanston Enterprises, Inc.
• Inventors: Schakowsky, Harvey E., Bell, Gilbert W.
• Primary Examiner(s): Ng, Jin F.
• Assistant Examiner(s): Woo, Stella L.
• Application Number:
  US07/424,804
• Time in Patent Office: 466 Days
• Field of Search: 379/92, 379/96, 379/97, 379/88, 379/89, 379/113, 379/201, 379/219, 379/84, 379/77, 379/104, 379/105, 379/245, 379/246, 379/142
• US Class Current: 379/92.03
• CPC Class Codes: H04H 60/31 Arrangements for monitoring the use made of the broadcast services
• CPC Class Codes: H04M 2203/1041 Televoting
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26

Abstract

Recipients of a promotion broadcast over an essentially one-way mass medium are prompted to respond thereto through their telephone sets having different subscriber telephone numbers, and the task of handling the resulting mass response is divided into a call receiving phase and a subsequent response completing phase. Such call receiving phase is shortened relative to the response completing phase by automatically receiving calls of recipients using their telephone sets to respond to the broadcast promotion, electronically capturing the subscriber telephone numbers of the telephone sets through which these calls are made, and automatically confirming to substantially all callers while on line during these calls that their calls have been received. The response completing phase is subsequently carried out by using the electronically captured subscriber telephone numbers to call on multitudes of the telephone sets at a time, electronically prompting all persons who answer the calls on these multitudes of telephone sets to complete their responses to the broadcast promotion through their telephone sets while on line, and automatically receiving the completed responses while on line with these persons through their telephone sets. In one system embodiment, a plurality of subsystems are geographically distributed over a wide area, and each subsystem of the plurality carries out both the call receiving phase and the response completing phase for calls received by a particular subsystem. Each subsystem stores information generated by and received through such subsystem, and the stored information is polled from a centralized location.

Claims

1. A method of enhancing response to a broadcast promotion, comprising in combination the steps of:

broadcasting said promotion over an essentially one-way mass medium;

prompting recipients of that broadcast promotion to respond thereto through their telephone sets having different subscriber telephone numbers;

at a plurality of locations, automatically receiving calls of recipients using their telephone sets to respond to said broadcast promotion, electronically capturing the subscriber telephone numbers of the telephone sets through which said calls are made, and automatically confirming to substantially all callers while on line during said calls that their calls have been received;

at said plurality of locations, subsequently using the electronically captured subscriber telephone numbers to call on multitudes of the telephone sets at a time, electronically prompting all persons who answer the calls on said multitudes of telephone sets to complete their responses to the broadcast promotion through their telephone sets while on line, and automatically receiving the completed responses while on line with said persons through their telephone sets; and

communicating with said plurality of locations and polling information generated by said received calls and said returned calls.

2. A method as in claim 1, wherein during the step of using the captured subscriber telephone numbers, the calling on multitudes of the telephone sets at a time continues until substantially all of said calls have been returned.

3. A method as in claim 1, further including the step of processing the polled information.

4. A method in claim 1,

including the step of storing, at said plurality of locations, information generated by said received calls and said returned calls, and

wherein information stored at said plurality of locations is polled during said polling step.

5. A method as in claim 4, further including the step of processing the polled information.

6. A method as in claim 1, wherein:

any utterance attempted to be conveyed by a recipient through any telephone set when responding to said broadcast promotion is ignored in all but a minority of calls.

7. A method as in claim 1, wherein:

said telephone sets have dialing facilities; and

any receipt of information conveyed by recipients through their telephone sets when responding to said broadcast promotion is confined to said capturing of subscriber telephone numbers where a telephone system is so equipped, and to information conveyed through said dialing facilities.

8. A method as in claim 1, wherein:

said telephone sets have keypad-type dialing facilities; and

any receipt of information conveyed by recipients through their telephone sets having keypad-type dialing facilities when responding to said broadcast promotion is confined to said capturing of subscriber telephone numbers where a telephone system is so equipped, and to information conveyed through said keypad-type dialing facilities.

9. A method as in claim 1, wherein:

said telephone sets have keypad-type dialing facilities; and

said persons who answer the calls on telephone sets having keypad-type dialing facilities are prompted to complete their responses to the broadcast promotion through said keypad-type dialing facilities.

10. A method as in claim 1, including the step of:

automatically disconnecting said callers'"'"' telephone sets after confirming that their calls have been received.

11. A method as in claim 1, wherein:

during said communicating and polling step, the information polled includes response information generated by said returned calls.

12. A method as in claim 1, including the step of:

delaying initiation of the calling on said multitudes of the telephone sets by a predetermined length of time after the broadcast promotion.

14. A method as in claim 1, including the steps of:

broadcasting a stimulus for prompting said recipients of the broadcast promotion to respond through their telephone sets;

assessing a length of time during which substantially all of said recipients responding to said stimulus will have made their responses through their telephone sets; and

initiating the calling on said multitudes of the telephone sets after expiration of said length of time after said stimulus.

13. A method as in claim I, including the steps of:

broadcasting a stimulus for prompting said recipients of the broadcast promotion to respond through their telephone sets; and

initiating the calling on said multitudes or the telephone sets after expiration of a predetermined length of time after said stimulus.

15. A method of enhancing response to a promotion broadcast over an essentially one-way mass medium, wherein recipients of that broadcast promotion are prompted to respond thereto through their telephone sets having different subscriber telephone numbers, comprising in combination the steps of:

dividing said method into a call receiving phase and a response completing phase carried out at least minutes after termination of said call receiving phase;

shortening said call receiving phase relative to said response completing phase by, at a plurality of locations, automatically receiving calls of recipients using their telephone sets to respond to said broadcast promotion, electronically capturing the subscriber telephone numbers of the telephone sets through which said calls are made, and automatically confirming to substantially all callers while on line during said calls that their calls have been received;

subsequently carrying out the response completing phase by, at said plurality of locations, using the electronically captured subscriber telephone numbers to return said calls, prompting all persons who answer the calls on telephone sets to complete their responses to the broadcast promotion through their telephone sets while on line, and receiving the completed responses while on line with said persons through their telephone sets; and

communicating with said plurality of locations and polling information generated by said received calls and said returned calls.

16. A method as in claim 15, further including the step of processing the polled information.

17. A method as in claim 15,

including the step of storing, at said plurality of locations, information generated by said received calls and said returned calls, and

wherein information stored at said plurality of locations is polled during said polling step.

18. A method as in claim 17, further including the step of processing the polled information.

19. A method as in claim 15, including the step of:

positively limiting said call receiving phase as to maximum time duration by automatically disconnecting said callers'"'"' telephone sets after confirming that their calls have been received.

20. A method as in claim 15, wherein during the step of returning said calls, calling at said plurality of locations on multitudes of telephone sets at a time.

21. A method as in claim 15, including the steps of:

broadcasting a stimulus for prompting said recipients of the broadcast promotion to respond through their telephone sets;

assessing a length of time during which substantially all of said recipients responding to said stimulus will have made their responses through their telephone sets; and

starting said response completing phase only after expiration of said length of time after said stimulus.

22. A method as in claim 15, wherein:

during said communicating and polling step, the information polled includes response information generated by said returned calls.

23. A method as in claim 15, wherein:

in said response completing phase, using the electronically captured subscriber telephone numbers to return substantially all of said calls.

24. A method as in claim 15, wherein in said response completing phase:

using the electronically captured subscriber telephone numbers to automatically return said calls;

electronically prompting all persons who answer the calls to complete their responses to the broadcast promotion through their telephone sets while on line; and

automatically receiving the completed responses while on line with said persons through their telephone sets.

25. A method as in claim 15, including the step of:

delaying initiation of said response completing phase by a predetermined length of time after the broadcast promotion.

26. A method as in claim 15, including the steps of:

broadcasting a stimulus for prompting said recipients of the broadcast promotion to respond through their telephone sets; and

starting said response completing phase after expiration of a predetermined length of time after said stimulus.

27. In a system for enhancing response to a promotion broadcast over an essentially one-way mass medium wherein recipients of that broadcast promotion are prompted to respond thereto through their telephone sets having different subscriber telephone numbers, the improvement comprising in combination:

a plurality of subsystems each including in combination--

receiving means for receiving calls of recipients of said broadcast promotion using their telephone sets to respond to said broadcast promotion;

capturing means connected to said receiving means for capturing the subscriber telephone numbers of the telephone sets through which said calls received by said receiving means are made;

means connected to said receiving means for confirming to substantially all callers to the subsystem while on line during said received calls that their calls have been received; and

means for returning said received calls, including in combination--

means for calling on multitudes of the telephone sets at a time using the subscriber telephone numbers captured at that subsystem,

means for prompting all persons who answer the calls on said multitudes of telephone sets to complete their responses to the broadcast promotion through their telephone sets while on line, and

means for receiving the completed responses while on line with said persons through their telephone sets; and

polling means for communicating with each of said subsystems of said plurality for polling information generated by and received through said subsystems.

28. A system as in claim 27, wherein said means for calling is connected to said capturing means.

29. A system as in claim 27, further including processing means for processing information polled by said polling means.

30. A system as in claim 27, wherein:

each of said subsystems includes respective storage means for storing information generated by and received through its subsystem, and

said polling means communicates with each of said storage means for polling information stored thereat.

31. A system as in claim 29, further including processing means for processing information polled by said polling means.

32. A system as in claim 27, wherein:

said receiving means include means for confining any receipt of information conveyed by a recipient through any telephone set when responding to said broadcast promotion to said capturing of subscriber telephone numbers in all but a minority of calls.

33. A system as in claim 27, wherein:

said telephone sets have dialing facilities; and

said receiving means include means for confining any receipt of information conveyed by recipients through their telephone sets when responding to said broadcast promotion to said capturing of subscriber telephone numbers and to information conveyed through said dialing facilities.

34. A system as in claim 27, wherein;

said telephone sets have keypad-type dialing facilities; and

said receiving means include means for confining any receipt of information conveyed by recipients through their telephone sets having keypad-type dialing facilities when responding to said broadcast promotion to said capturing of subscriber telephone numbers where a telephone system is so equipped, and to information conveyed through said keypad-type dialing facilities.

35. A system as in claim 27, wherein:

said telephone sets have keypad-type dialing facilities; and

said prompting means include means for prompting all persons who answer the calls on telephone sets having keypad-type dialing facilities to complete their responses to the broadcast promotion through said keypad-type dialing facilities.

36. A system as in claim 27, wherein:

said receiving means include means for automatically disconnecting said callers'"'"' telephone sets after confirming that their calls have been received.

37. Apparatus as in claim 27, wherein:

said polling means communicates with each of said substreams in said plurality for polling information generated by said received calls and response information generated by the returned calls.

38. Apparatus as in claim 27, wherein

said means for returning said received calls includes means for delaying initiation of the calling with the captured subscriber telephone numbers on said multitudes of the telephone sets by a predetermined length of time after the broadcast promotion.