Enhanced wide area audio response network

• US 5,113,430 A
• Filed: 10/01/1990
• Issued: 05/12/1992
• Est. Priority Date: 10/01/1990
• Status: Expired due to Term

• Current Assignee: Intel Corporation
• Original Assignee: United States Advanced Network, Inc.
• Inventors: Richardson, Charles T. Jr., Austin, Kevin L.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US07/591,047
• Time in Patent Office: 589 Days
• Field of Search: 379/88, 379/89, 379/67, 379/244, 379/207, 379/94, 379/97, 370/60, 370/60.1, 370/61, 370/94.1, 370/94.2, 370/110.1, 370/62
• US Class Current: 379/88.17
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/88 Provision for limiting connection, or expenditure
• CPC Class Codes: H04M 2215/00 Metering arrangements; Time controlling arrangements; Time indicating arrangements
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0116 Provision for limiting expenditure, e.g. limit on call expenses or account
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 2215/62 Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4228 : in networks
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4878 : Advertisement messages
• CPC Class Codes: H04M 3/493 : Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/50 : Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/53325 : Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 7/00 : Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/1313 : Metering, billing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 3/0016 : Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber

Abstract

Apparatus and method to provide enhanced wide area audio response services through an enhanced wide area audio response network which includes a central controller and a plurality of audio peripherals distributed over a wide area, each audio peripheral being connected to telephone lines for receiving and originating telephone calls, converting received analog audio signals into digital representations, recording and storing digital representations, converting stored digital representations into analog audio signals, playing audio signals over connected telephone lines, and communicating with, including receiving commands from, the central controller over a Packet Switched Public Data Network (PSPDN), which controller is a highly reliable general purpose controller which offers utility grade service to each audio peripheral and utilizes Dialed Number Identification Service (DNIS) tables for various applications, including voice messaging, audio text, remote information provider accessing, and testing to provide error notification.

Claims

1. Method of providing video messaging services to callers from a wide area network system, the method comprising the steps of:

providing a plurality of locationally diverse audio peripherals connected to user telephone lines and a central controller connected through a network to each of the plurality of audio peripherals to control the operation of each of the plurality of audio peripherals;

receiving a call from a caller through a telephone line at an audio peripheral;

reproducing to the caller audio prompts from digital representations of the audio prompts stored in the audio peripheral in response to control signals received from the central controller;

receiving a caller audio message and a destination number from the caller in response to the reproduced audio prompts;

converting the caller audio message and the destination number into a digital representations of the caller audio message and the destination number;

storing the digital representations of the caller audio message and the destination number in the audio peripheral;

calling the destination number to access a message recipient;

reproducing to the message recipient the caller audio message from the digital representation of the caller audio message.

2. Method of claim 1, wherein the audio peripheral is located in a long distance carrier (LDC) point of presence (POP), the number dialed by the caller is an 800 number which bypasses a Plain Old Telephone Service (POTS) translation, and the telephone from which the caller called is a public pay telephone.

3. Method of providing college registration services to students, through a wide area network system, the method comprising the steps of:

providing a plurality of locationally diverse audio peripherals connected to user telephone lines and a central controller connected through a network to each of the plurality of audio peripherals to control the operation of each of the plurality of audio peripherals;

receiving a (900) call from a caller through a telephone line at an audio peripheral;

reproducing to the caller audio prompts from digital representations of the audio prompts stored in the audio peripheral in response to control signals received from the central controller;

receiving registration information from the caller through indications corresponding to menu choices provided through the audio prompts;

interfacing with a college registration computer to effect the desired registration function;

communicating confirmation messages from digital representations of the confirmation messages to the caller;

transferring billing information to a regional Bell operating company (RBOC);

receiving payment from the RBOC; and

transferring a corresponding payment to the college.

4. An audio response system comprising:

a plurality of audio peripheral means remotely distributed over a wide area for storing digital representations of analog audio signals, converting said digital representations of analog audio signals into reproduced analog audio signals, and communicating said reproduced analog audio signals to connected user telephone lines;

central control means connected to each of said plurality of audio peripheral means for communicating control commands to each of said plurality of audio peripheral means, whereby operation of each of said plurality of audio peripheral means is controlled by said central control means; and

network means connected between said central control means and each of said plurality of audio peripheral means for providing communication paths between said central control means and each of said plurality of audio peripheral means, said network means including transmission media and network signal conditioning means for conditioning signals for transmission on said transmission media,

wherein each of said audio peripheral means includes, at least,

peripheral processing means connected to said network means for interpreting control commands from said central control means,

digital storage means connected to said processing means for retrievably storing said digital representations of analog audio signals and retrieving said digital representations of analog audio signals,

telephone interface means connected to said processing means and said connected user telephone lines for conditioning signals between said processing means and said connected telephone lines,

switching means through which said connected user telephone lines pass to said telephone interface means for establishing and breaking connections between each of said connected user telephone lines, and

channel bank means through which said connected user telephone lines pass to said switching means for providing an interface between digital, multiplexed telephone lines, and analog, de-multiplexed lines.

5. Audio response system of claim 4, wherein said analog, de-multiplexed lines are configured for a 4-wire E&

M protocol, wherein each channel includes four wires for full-duplex communication and two wires for signalling, and wherein said digital, multiplexed telephone lines are T1 lines.

6. Audio response system of claim 5, wherein said 4-wire E&

M protocol includes a wink start method for receiving and originating calls.

7. An audio response system comprising:

a plurality of audio peripheral means remotely distributed over a wide area for storing digital representations of analog audio signals, converting said digital representations of analog audio signals into reproduced analog audio signals, and communicating said reproduced analog analog signals to connected user telephone lines;

central control means connected to each of said plurality of audio peripheral means for communicating control commands to each of said plurality of audio peripheral means, whereby operation of each of said plurality of audio peripheral means is controlled by said central control means; and

network means connected between said central control means and each of said plurality of audio peripheral means for providing communication paths between said central control means and each of said plurality of audio peripheral means, said network means including transmission media and network signal conditioning means for conditioning signals for transmission on said transmission media,

wherein said central control means includes, at least,

a plurality of buses,

a plurality of processor subsystems connected to said plurality of buses and designed to operate in parallel,

a plurality of memory subsystems connected to said plurality of buses and designed to operate in parallel,

a plurality of input/output processors connected to said plurality of buses and designed to operate in parallel,

digital storage subsystem connected to said plurality of input/output processors, and

communication means connected to said plurality of input/output processor and said network means for conditioning signals between said central control means and said network means.

8. Audio response of claim 7, wherein said central control means further includes a local audio peripheral means connected directly to said communication means, said local audio peripheral means defining one of said plurality of audio peripheral means.

9. Audio response system of claim 8, wherein said central control means includes monitoring means for interpretting error messages and for selectively sending notification commands to said local audio peripheral means to notify operator personnel through said audio peripheral means.

10. Audio response system of claim 9, wherein said notification commands include instructions to access a paging service and provide said paging service with notification information and commands to access a home telephone of said operator personnel.

11. An enhanced wide area audio response network for providing a wide range of audio response services comprising:

a plurality of audio peripheral means remotely distributed over a wide area for storing digital representations of analog audio signals, converting said digital representations of analog audio signals into reproduced analog audio signals, and communicating said reproduced analog audio signals to connected user telephone lines, said plurality of audio peripheral means including

peripheral processing means connected to said network means for interpreting control commands from said central control means,

digital storage means connected to said processing means for retrievably storing said digital representations of analog audio signals and retrieving said digital representations of analog audio signals,

conversion means connected to said processing means for converting said digital representations of analog audio signals into said reproduced analog audio signals,

telephone interface means connected to said processing means and said connected user telephone lines for conditioning signals between said processing means and said connected telephone lines, said telephone interface means including means for converting said digital representations of analog audio signals into reproduced analog audio signals, means for detecting predetermined frequencies on said connected user telephone lines, and means for supplying driving signals to said connected user telephone lines,

switching means through which said connected user telephone lines pass to said telephone interface means for establishing and breaking connections between each of said connected user telephone lines, and

channel bank means through which said connected user telephone lines pass to said switching means for providing an interface between digital, multiplexed telephone lines, and analog, de-multiplexed lines;

central control means connected to each of said plurality of audio peripheral means for communicating control commands to each of said plurality of audio peripheral means, whereby operation of each of said plurality of audio peripheral means is controlled by said central control means, said central control means including

a plurality of buses,

a plurality of processor subsystems connected to said plurality of buses and designed to operate in parallel,

a plurality of memory subsystems connected to said plurality of buses and designed to operate in parallel,

a plurality of input/output processors connected to said plurality of buses and designed to operate in parallel,

digital storage subsystem connected to said plurality of input/output processors,

communication means connected to said plurality of input/output processor and said network means for conditioning signals between said central control means and said network means,

a local audio peripheral means connected directly to said communication means, said local audio peripheral means defining one of said plurality of audio peripheral means,

monitoring means for interpretting error messages and for selectively sending notification commands to said local audio peripheral means to notify operator personnel through said audio peripheral means, wherein said notification commands include instructions to access a paging service and provide said paging service with notification information and commands to access a home telephone of said operator personnel, and

logging means for recording all signals between said central control means and said plurality of audio peripheral means;

network means connected between said central control means and each of said plurality of audio peripheral means for providing communication paths between said central control means and each of said plurality of audio peripheral means, said

network means including transmission media and network signal conditioning means for conditioning signals for transmission on said transmission media; and

information provider means remotely connected to said central control means for providing database information to said central control means in response to calls alarm condition;

received at said plurality of audio peripheral means.

12. Method of providing audio response services to callers from a wide area audio response network system, said method comprising the steps of:

providing a plurality of audio peripherals remotely distributed over a wide area and connected to user telephone lines;

connecting each of the plurality of audio peripherals through a network to a central controller which controls the operation of each of the plurality of audio peripherals;

receiving user information at an audio peripheral through a user telephone line;

transferring the user information from the audio peripheral through the network to the central controller;

processing the transferred information at the central controller, including the steps of

referencing a DNIS table to identify appropriate command files to execute and

executing the corresponding command file based on the DNIS number received which determines which commands are transferred to the audio peripheral;

transferring command signals from the central controller through the network to the audio peripheral;

converting digital representations of analog audio signals stored at the audio peripheral into reproduced analog audio signals according to the transferred command signals; and

supplying the reproduced analog audio signals to the user telephone line.

13. Method of claim 12, wherein the command file includes timing response intervals at the central controller.

14. Method of providing audio response services to callers from a wide area audio response network system, said method comprising the steps of:

providing a plurality of audio peripherals remotely distributed over a wide area and connected to user telephone lines;

connecting each of the plurality of audio peripherals through a network to a central controller which controls the operation of each of the plurality of audio peripherals;

receiving user information at an audio peripheral through a user telephone line;

transferring the user information from the audio peripheral through the network to the central controller;

transferring command signals from the central controller through the network to the audio peripheral;

converting digital representations of analog audio signals stored at the audio peripheral into reproduced analog audio signals according to the transferred command signals;

supplying the reproduced analog audio signals to the user telephone lines;

generating an error signal at an audio peripheral which corresponds to a predefined alarm condition;

transferring the error signal through the network to the central controller;

evaluating the severity of the error signal; and

notifying support personnel to provide error identification information.

15. Method of claim 14, wherein the step of notifying support personnel includes

dialing a predefined telephone number over a telephone line by commanding an audio peripheral to dial the telephone number over the telephone line;

and

supplying audio error identification information to the telephone line by commanding the audio peripheral to reproduce analog audio signals from corresponding stored digital representations of the analog audio signals and to supply analog audio signals to the telephone line.

16. Method of claim 15, wherein the predefined telephone number corresponds to a paging service, and further including the step of transmitting a radio paging signal containing corresponding error identification information.

17. Method of providing audio response services to callers from a wide area audio response network system, said method comprising the steps of:

providing a plurality of audio peripherals remotely distributed over a wide area and connected to user telephone lines;

connecting each of the plurality of audio peripherals through a network to a central controller which controls the operation of each of the plurality of audio peripherals;

receiving user information at an audio peripheral through a user telephone line;

transferring the user information from the audio peripheral through the network to the central controller;

processing the transferred information at the central controller;

transferring command signals from the central controller through the network to the audio peripheral;

converting digital representations of analog audio signals stored at the audio peripheral into reproduced analog audio signals according to the transferred command signals;

supplying the reproduced analog audio signals to the user telephone line;

routinely testing an audio peripheral by commanding an audio peripheral to perform the steps of

dialing out on a first connected telephone liens a telephone number corresponding to a number which is normally answered by the audio peripheral,

answering the call on a second connected telephone line,

supplying a predetermined sequence of analog audio signals to the first connected telephone line, and

transferring signals corresponding to the received analog audio signals to the central controller over the network;

comparing the signals supplied over the first connected telephone line to the signals received over the second connected telephone line;

generating an error identification signal; and

repeating the above steps commanding, comparing, and generating until each connected telephone line has been tested.