Telephone communications system including a digital telephone switch, a voice response unit and a stored program sequence for controlling both the switch and the voice response unit

• US 5,199,062 A
• Filed: 11/08/1991
• Issued: 03/30/1993
• Est. Priority Date: 01/20/1988
• Status: Expired due to Fees

• Current Assignee: Phone Base Systems, Inc.
• Original Assignee: Phone Base Systems, Inc.
• Inventors: Foster, Mark, Von Meister, William F.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/789,398
• Time in Patent Office: 508 Days
• Field of Search: 379/88, 379/89, 379/67, 379/84, 379/201, 379/211, 379/213, 379/214, 379/233, 379/212, 379/202, 379/204, 379/205, 379/216, 379/196, 379/197, 379/198, 379/199, 379/355, 370/61, 370/62, 359/135-137, 359/165, 359/167
• US Class Current: 379/88.04
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

The present invention relates to a telephone communication system which includes a telephone switch having a plurality of incoming and outgoing lines for switching calls therebetween, an audio response unit for receiving audio communications from a user and for generating and transmitting voice communications, and a central processing unit for executing a stored program sequence based upon the audio communications received by the voice response unit to control both the voice response unit and the telephone switch. The central processing unit may be connected within the voice response unit or externally thereto.

Claims

1. A telephone communications node comprising:

a telephone switch having at least one incoming line and at least one outgoing line for switching calls therebetween;

an audio response unit for receiving incoming audio communications and for generating and transmitting other audio communications; and

single control means for executing a stored program sequence based upon the incoming audio communications received by said audio response unit, said control means and said program sequence directly controlling both said audio response unit and said telephone switch such that, based on said incoming audio communications and said stored program sequence, a call received by the telephone communications node may be switched to an outgoing line directed to a number other than that which the caller originally called,

wherein said control means comprises

generating means for generating a user-interactive main menu;

access means for providing access to a user-defined speed dialing directory;

message means for delivering a vocal message to a particular person at a particular telephone number;

dialing means for providing direct dialing of user-chosen telephone numbers;

sponsor means for providing access to a sponsor database; and

business means for providing user-chosen business assistant functions.

2. The telephone communications node according to claim 1, wherein said access means comprises:

instruction means for providing instructions to enable said user to create said speed dialing directory, said speed dialing directory being accessed by a code representing each telephone number stored in the directory;

code means for obtaining at least one chosen code from said user representing at least one particular party to be called; and

retrieval means for retrieving at least one telephone number stored in said directory which corresponds to said at least one chosen code.

3. The telephone communications node according to claim 1, wherein said message means comprises:

message storage means for recording and storing said vocal message responsive to an instruction received from said user;

repeat dialing means for repeatedly dialing said particular telephone number until a response is received for a predetermined time at predetermined time intervals; and

message relay means for replaying said stored message upon receiving said response.

4. The telephone communications node according to claim 1, wherein said dialing means comprises obtaining means for obtaining said user-chosen telephone numbers.

5. The telephone communications node according to claim 1, wherein said business means comprises:

conferencing means for providing call conferencing;

forwarding means for providing call forwarding for forwarding a call from a particular person to a user'"'"'s remote location; and

recording means for recording a call.

6. A telephone communications node for providing telephone communication services to a subscriber, comprising:

a telephone switch having at least one incoming and at least one outgoing line for switching calls therebetween;

an audio response unit for receiving incoming audio communications from the subscriber and for generating and transmitting other audio communications to the subscriber;

a stored program sequence programmed with information supplied by the subscriber; and

single control means for executing said stored program sequence based upon the incoming audio communications received by said audio response unit from the subscriber, said control means and said program sequence directly controlling both said audio response unit and said telephone switch such that, based on said incoming audio communications and said stored program sequence, a call received from the subscriber may be switched to an outgoing line directed to a number other than that which the subscriber originally called.

7. A telephone communication node in accordance with claim 6, wherein said control means and said program sequence include directory means for receiving directory programming information from the subscriber, including telephone numbers and codes corresponding thereto, and permitting said directory information to be accessed by the subscriber by said codes corresponding to each of said telephone numbers entered in the directory, whereby, upon receipt from the subscriber of an incoming audio communication representing one of said codes, the call received from the subscriber is switched to an outgoing line directed to the number programmed by the subscriber as corresponding to said code.

8. A telephone communication node in accordance with claim 6, further including identification means for verifying that a caller is a subscriber.

9. A telephone communication node in accordance with claim 6 wherein said telephone switch includes a plurality of local network nodes, each having a plurality of incoming and outgoing telephone trunk lines, each of said local network nodes being connected to a regional network node;

and wherein said audio response unit, said stored program sequence and said single control means are part of said regional network node.

10. A telephone communication system, comprising:

at least two telephone communication nodes in accordance with claim 9; and

a central network control system connected to each of said regional network nodes, for controlling administrative functions associated with said telephone communication system.

11. The telephone communications node according to claim 6, wherein said audio response unit comprises recognition means for performing speaker recognition.

12. The telephone communications node according to claim 11, wherein said recognition means performs speaker dependent voice recognition.

13. The telephone communications node according to claim 6, wherein said audio response unit comprises generating means for voice generation for delivering said other audio communications according to predetermined user scripts.

14. The telephone communications node according to claim 13, further comprising digital storage means for storing said predetermined user scripts.

15. The telephone communications node according to claim 6, further comprising a central processing unit connected within said audio response unit wherein said stored program sequence is stored within said central processing unit.

16. The telephone communications node according to claim 6, further comprising a central processing unit external to said audio response unit and connected thereto wherein said stored program sequence is stored within said central processing unit.

17. The telephone communications node according to claim 6, wherein said telephone switch is a digital telephone switch.

18. The telephone communications node according to claim 6, wherein said incoming audio communications comprise voice and touch-tone signals.

19. The telephone communications node according to claim 6, further comprising connecting means for connecting said audio response unit to said telephone switch.

20. A telephone communication node in accordance with claim 6, wherein said control means controls said audio response unit and said telephone switch such that the switch to an outgoing line is based on information generated by said stored program sequence.

21. A telephone communications node in accordance with claim 6, wherein said audio response unit and said single control means include generating means for generating a user-interactive main menu.

22. A telephone communications node in accordance with claim 6, wherein said single control means includes access means for providing access to a user-defined speed dialing directory and for connecting the subscriber to a number from said directory selected in response to audio communications received from the subscriber.

23. A telephone communications node in accordance with claim 6, wherein said audio response unit and said single control means include message means for delivering a vocal message provided by the subscriber to a specified party at a specified number.

24. A telephone communications node in accordance with claim 6, wherein said audio response unit and said single control means include dialing means for switching the incoming call to a subscriber-chosen telephone number.

25. A telephone communications node in accordance with claim 6, wherein said single control means includes conferencing means for providing call conferencing of the incoming call with at least two numbers other than that which the subscriber originally called.

26. A telephone communications node in accordance with claim 6, wherein said audio response unit and said single control means include recording means for recording a call.

27. A telephone communications node in accordance with claim 6, wherein said telephone switch includes a plurality of local network nodes, each having a plurality of incoming and outgoing telephone trunk lines, each of said local network nodes being connected to a regional network node;

and wherein said audio response unit and said single control means are part of said regional network node.

28. A telephone communication system, comprising:

at least two telephone communications nodes in accordance with claim 27; and

a central network control system connected to each of said regional network nodes, for controlling administrative functions associated with said telephone communication system.

29. The telephone communications node according to claim 27, wherein each of said local network nodes comprises a digital multiplexor.

30. The telephone communications node according to claim 27, further comprising optical fiber transmission facilities connecting each of said local network nodes to its respective regional network node.

31. A method of providing telephone communication services to a subscriber, comprising:

programming a common stored program sequence in accordance with instructions from the subscriber;

upon receipt of a call from the subscriber, producing audio messages according to a stored user script;

accepting audio user commands from the subscriber in response to said audio messages;

processing said accepted commands; and

directly controlling, using said common stored program sequence, both a telephone switch and an audio response unit responsive to said processed commands such that, based on said audio user commands and said common stored program sequence, the received call is switched to an outgoing line directed to a number other than that which the subscriber originally dialed.

32. A method of providing telephone communication services to a subscriber, in accordance with claim 31, further including the step of identifying a caller as a subscriber.

33. The method of claim 31, wherein said step of accepting audio user commands comprises the step of receiving voice signals from a user over a telephone line.

34. The method of claim 33, wherein said step of processing said audio user commands comprises the step of analyzing said audio user commands using a voice recognition unit.

35. The method of claim 34, wherein the step of analyzing said audio user commands comprises the step of analyzing said audio user commands using a speaker-dependent voice recognition program.

36. The method of claim 31, wherein said step of accepting audio user commands comprises the step of receiving touch-tone signals dialed by said user on a telephone keypad.

37. The method of claim 31, wherein the step of producing audio messages comprises the step of generating a plurality of computer-generated voice messages spoken over telephone lines, the plurality of computer-generated messages including a plurality of menu selections for driving a plurality of command routines.

38. The method of claim 31, wherein the step of controlling a telephone switch and an audio response unit comprises the step of directing telephone calls through said telephone switch based on the responses given by a user to said audio messages.

39. The method of claim 31, further comprising the steps of:

obtaining spoken responses to certain ones of said audio messages;

comparing said spoken responses to stored samples of subscribers'"'"' voices; and

determining if said spoken responses match any one of said stored samples for identifying a user as a subscriber.

40. A telephone communications node comprising:

a telephone switch having at least one incoming line and at least one outgoing line for switching calls therebetween;

an audio response unit for receiving incoming audio communications and for generating and transmitting other audio communications; and

single control means for executing a stored program sequence based upon the incoming audio communications received by said audio response unit, said control means and said program sequence directly controlling both said audio response unit and said telephone switch such that, based on said incoming audio communications and said stored program sequence, a call received by the telephone communications node may be switched to an outgoing line directed to a number other than that which the subscriber originally called,

wherein said telephone switch includes a plurality of local network nodes, each having a plurality of incoming and outgoing telephone trunk lines, each of said local network nodes being connected to a regional network node,

and wherein said audio response unit and said single control means are part of said regional network node.

41. A telephone communication system, comprising:

at least two telephone communications nodes in accordance with claim 40; and

a central network control system connected to each of said regional network nodes, for controlling administrative functions associated with said telephone communication system.

42. The telephone communications node according to claim 40, wherein each of said local network nodes comprises a digital multiplexor.

43. The telephone communications node according to claim 40, further comprising optical fiber transmission facilities connecting each of said local network nodes to its respective region network node.