Method and apparatus for handling incoming telephone calls

• US 5,276,731 A
• Filed: 04/26/1991
• Issued: 01/04/1994
• Est. Priority Date: 04/26/1991
• Status: Expired due to Term

• Current Assignee: RPX Corporation
• Original Assignee: ROLM Co. (Siemens AG)
• Inventors: Arbel, Ygal, Wilson, Timothy L., Ford, Gordon, Arledge, Cathy, Rust, Tracy L.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/692,081
• Time in Patent Office: 984 Days
• Field of Search: 379/88, 379/89, 379/67, 379/142, 379/201, 379/213, 379/127, 379/214, 379/211, 379/100, 379/199, 379/189, 379/188
• US Class Current: 379/211.02
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/546 in private branch exchanges
• CPC Class Codes: H04Q 2213/13256 Call screening
• CPC Class Codes: H04Q 2213/13541 routing
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

Method and apparatus for handling incoming telephone calls and, in particular: (a) for delivering predetermined messages to predetermined calling parties; (b) predetermined, prioritorized screening of incoming telephone calls; and (c) for re-routing incoming telephone calls on the basis of predetermined selection criteria. The predetermined selection criteria include information such as the calling parties, call origination information, call origination information with wildcards, time, date, or a combination of these factors. Call origination information includes, but is not limited to, Automatic Number Identification ("ANI"), private network tie line identification, trunk ID, Wide Area Telephone Service ("WATS"), and extension numbers.

Claims

1. Apparatus for receiving a telephone call from a calling party apparatus, which telephone call is placed to a called party apparatus, the receiving apparatus, on the basis of predetermined selection criteria, for:

(a) delivering predetermined messages to the calling party apparatus;

(b) screening the telephone call from the calling party apparatus;

or (c) re-routing the telephone call from the calling party apparatus, which receiving apparatus comprises;

interaction means for receiving the telephone call, for obtaining identification information relating to the calling party apparatus, for transferring the identification information to a processor means, and for receiving time and date from a switching machine;

the processor means, in response to the interaction means, for accessing a database means which has stored the predetermined selection criteria, predetermined messages, predetermined screening information, and predetermined re-routing information, the processor means using the identification information as a retrieval key for the predetermined selection criteria, and for using the predetermined selection criteria to determined whether to;

(a) cause the interaction means to have the calling party apparatus connected with the called party apparatus;

(b) provide predetermined message information to the calling party apparatus;

(c) screen the telephone call from the calling party apparatus;

or (d) re-route the telephone call from the calling party apparatus;

the processor means further comprising means for accessing the database means to obtain predetermined;

(a) message information;

(b) screening information;

or (c) re-routing information; and

the processor means further comprising means for interacting with the interaction means for causing the interaction means to;

(a) cause the calling party apparatus to be connected to the called party apparatus;

(b) provide the predetermined message information to the calling party apparatus;

(c) cause the telephone call from the calling party apparatus to be screened;

or (d) cause the telephone call from the calling party apparatus to be re-routed in accordance with the re-routing information.

2. The apparatus of claim 1 wherein the predetermined selection criteria comprise identification information, identification information with wildcards, time, data, or priority, or a combination of these factors.

3. The apparatus of claim 2 wherein the identification information comprises Automatic Number Identification, private tie line indemnification, trunk ID, Wide Area Telephone Service number, or extension number.

4. The apparatus of claim 1 wherein the interaction means provides the predetermined message information to the calling party apparatus by transmission of a voice message.

5. The apparatus of claim 1 wherein the interaction means provides the predetermined message information to the calling party apparatus by transmission of a text message to a calling party text display apparatus.

6. The apparatus of claim 1 wherein the interaction means provides the predetermined message information to the calling party apparatus by transmission of a facsimile message to a calling party facsimile receiving apparatus.

7. The apparatus of claim 1 wherein the interaction means blocks a telephone call from the calling party apparatus when none of the predetermined selection criteria are satisfied.

8. The apparatus of claim 1 wherein the interaction means re-routes the call by causing the call to be transferred to another called party apparatus in accordance with the predetermined rerouting information.

9. The apparatus of claim 1 wherein the interaction means comprises means for receiving the identification information from a telephone network.

10. The apparatus of claim 1 wherein the interaction means comprises means for sending messages retrieved by the processor means to the calling party apparatus and for detecting calling party responses.

11. A method for receiving a telephone call from a calling parry apparatus, which telephone call is placed to a called party apparatus, and, on the basis of predetermined selection criteria, for:

(a) delivering predetermined messages to the calling party apparatus;

(b) screening the telephone call from the calling party apparatus;

or (c) re-routing the telephone call from the calling party apparatus, which method comprises the steps of;

receiving the telephone call and obtaining identification information relating to the calling party apparatus;

receiving time and date from a switching machine;

accessing a database means which has stored predetermined selection criteria, predetermined messages, predetermined screening information, and predetermined rerouting information, the step of accessing using the identification information as a retrieval key for the predetermined selection criteria, and using the predetermined selection criteria to determine whether to ;

(a) cause the calling party apparatus to be connected with the called party apparatus;

(b) provide a predetermined message to the calling party apparatus;

(c) screen the telephone call from the calling party apparatus;

or (d) re-route the telephone call from the calling party apparatus;

accessing the database means to obtain;

(a) message information;

(b) screening information;

or (c) re-routing information; and

(a) causing the calling party apparatus to be connected with the calling party apparatus;

(b) providing the predetermined message information to the calling party apparatus;

(c) causing the telephone call from the calling party apparatus to be screened;

or (d) causing the telephone call from the calling party apparatus to be re-routed in accordance with the re-routing information.

12. Apparatus for receiving a telephone call from a calling party apparatus, which telephone call is placed to a called party apparatus, the receiving apparatus, on the basis of predetermined selection criteria, for:

(a) delivering predetermined messages to the calling party apparatus;

(b) screening the telephone call from the calling party apparatus;

or (c) re-routing the telephone call from the calling party apparatus, which receiving apparatus comprises;

interaction means for receiving the telephone call, for obtaining identification information relating to the calling party apparatus, and for transferring the identification information to a processor means;

the processor means, in response to the interaction means, for accessing a database means which has stored the predetermined selection criteria, predetermined messages, predetermined screening information, and predetermined re-routing information, the processor means fusing the identification information as a retrieval key for the predetermined selection criteria, and for using the predetermined selection criteria to determined whether to;

(a) cause the interaction means to have the calling party apparatus connected with the called party apparatus;

(b) provide predetermined message information to the calling party apparatus;

(c) screen the telephone call from the calling party apparatus;

or (d) re-route the telephone call from the calling party apparatus;

the processor means futher comprises means for accessing the database means to obtain predetermined;

(a) message information;

(b) screening information;

or (c) re-routing information;

the processor means further comprising means for interacting with the interaction means for causing the interaction means to;

(a) cause the calling party apparatus to be connected to the called party apparatus;

(b) provide the predetermined message information to the calling party apparatus;

(c) cause the telephone call from the calling party apparatus to be screened;

or (d) cause the telephone call from the calling party apparatus to be re-routed in accordance with the re-routing information;

the processor means futher comprising means for storing a message as a representation of a voice message, as a representation of a text message, or as a representation of a facsimile message and the processor means still futher comprising means for;

(a) converting a message stored as a representation of a voice message into a representation of a text message or a representation of a facsimile message;

(b) converting a message stored as a representation of a text message into a representation of a voice message or a representation of a facsimile message; and

(c) converting a message stored as a representation of a facsimile message into a representation of a text message or a representation of a voice message.

13. The apparatus to claim 12 wherein:

(a) a predetermined message is stored as a representation of a voice message;

(b) the processor means converts the message to a representation of a text message; and

(c) the interaction means provides the predetermined message information to the calling party apparatus by transmission of a text message.

14. The apparatus of claim 12 wherein:

(a) a predetermined message is stored as a representation of a voice message;

(b) the processor means converts the message to a representation of a facsimile message; and

(c) the interaction means provides the predetermined message information to the calling party apparatus by transmission of a facsimile message.

15. The apparatus of claim 12 wherein:

(a) a predetermined message is stored as a representation of a text message;

(b) the processor means converts the message to a representation of a voice message; and

(c) the interaction means provides the predetermined message information to the calling party apparatus by transmission of a voice message.

16. The apparatus of claim 12 wherein:

(a) a predetermined message is stored as a representation of a text message;

(b) the processor means converts the message to a representation of a facsimile message; and

(c) the interaction means provides the predetermined message information to the calling party apparatus by transmission of a facsimile message.

17. The apparatus of claim 12 wherein:

(a) a predetermined message is stored as a representation of a facsimile message;

(b) the processor means converts the message to a representation of a voice message; and

(c) the interaction means provides the predetermined message information to the calling party apparatus by transmission of a voice message.

18. The apparatus of claim 12 wherein:

(a) a predetermined message is stored as a representation of a facsimile message;

(b) the processor means converts the message to a representation of a text message; and

(c) the interaction means provides the predetermined message information to the calling party apparatus by transmission of a text message.