Telephone marketing system

• US 5,321,740 A
• Filed: 06/20/1991
• Issued: 06/14/1994
• Est. Priority Date: 06/20/1991
• Status: Expired due to Term

• Current Assignee: Greenville Communications LLC
• Original Assignee: Quantum Systems, Inc.
• Inventors: Gregorek, Mark R., Dillow, Jeffrey C.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/718,080
• Time in Patent Office: 1,090 Days
• Field of Search: 379/67, 379/87, 379/257, 379/374, 379/82, 379/84, 379/88, 379/201, 379/372, 379/96, 379/381
• US Class Current: 379/88.22
• CPC Class Codes: G05G 2009/04707 with ball joint
• CPC Class Codes: G05G 2009/04744 Switches
• CPC Class Codes: H04M 19/02 providing ringing current or supervisory tones, e.g. dialling tone or busy tone
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A marketing system selectively modifies an existing telephone network by modifying a portion of the call processing software of the existing telephone network and by replacing at least a portion of an audible call progress signal generated by the telephone network by a prerecorded announcement. A calling party places a telephone call at a first telephone to a second telephone having a particular calling status. Once the call is made, a switch or an associated network signaling system determines the busy/idle status of the second telephone. In place of the usual ringback or busy signal, an announcement indicates to the calling party the status of the second telephone and a series of announcements are played for a predetermined period of time. During the announcements, the system continues to determine the status of the telephone line of the second telephone. The announcements are played until the call is completed or abandoned.

Claims

1. A marketing system for selectively modifying an existing telephone network by modifying a portion of the call processing software of the existing telephone network and by replacing at least a portion of an audible call progress signal including either a busy signal or a ringback signal generated by the telephone network by a generally continuous prerecorded announcement, the system comprising:

means for placing a telephone call by a calling party at a first telephone;

means for connecting the telephone call to an identified called station at a second telephone having a particular calling status;

means for initially determining the busy/idle status of the second telephone, said determining means thereafter checking the busy/idle status of the second telephone at predetermined intervals prior to completion of the call;

means for playing at least one generally continuous announcement to the calling party for a predetermined period of time during a time period when an audible call progress signal would have been provided to the calling party, said playing means determining the announcement to play based upon criteria established exclusively by the marketing system and independently of the identity of the called station; and

means for terminating the playing of the announcement and completing the call to the called station, in the case of the second telephone having an initial idle status, said announcement terminating and call completing means completing the call when the second telephone is answered and, in the case of the second telephone having an initial busy status, said announcement terminating and call completing means completing the call when the status of the second telephone changes to an idle status and the second telephone is thereafter answered.

2. A system according to claim 1, wherein if the second telephone has an initial idle status, said announcement is preceded by a single audible ringback signal.

3. A system according to claim 1, wherein if the second telephone has an initial busy status, said announcement is preceded by a single audible busy signal.

4. A system according to claim 1, further comprising selecting means for allowing said calling party to select a type of announcement to be played.

5. A system according to claim 1, wherein said telephone network includes at the calling party location a video terminal connected to the network and capable of receiving video messages transmitted through the network.

6. A system according to claim 1, wherein said playing means can play a sequence of announcements, wherein said system repeatedly generates additional announcements at predetermined intervals until said second telephone is answered or said calling party disconnects said first telephone and abandons the telephone call.

7. A system according to claim 1, wherein said announcement is digitally stored within said playing means.

8. A system according to claim 1, wherein said telephone network is an interexchange network.

9. A system according to claim 1, wherein said telephone network is a local exchange network.

10. A system according to claim 1, wherein said telephone network is a long distance network.

11. A system according to claim 1, further comprising interaction means for permitting the calling party to interact with said announcement during the playing of the announcement by initiating a predetermined response.