System and method for controlling the dialing order of call record lists in an automated dialing system

  • US 5,343,518 A
  • Filed: 01/14/1993
  • Issued: 08/30/1994
  • Est. Priority Date: 01/14/1993
  • Status: Expired due to Term
First Claim
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1. A method for controlling the dialing order of a plurality of call record lists by a predictive dialing system, including a predictive dialer, said method comprising the steps of:

  • selecting at least a first call record list and a second call record list from said plurality of call record lists, each of said first and second call record lists including at least one call record;

    providing at least a first link from one of said at least one call records selected from a first one of said at least first and second call record lists, to one of said at least one call records selected from a second one of said at least first and second call record lists, for linking said at least first call record list and said second call record list in a predetermined order providing at least first and second linked lists to form at least a first list flow campaign; and

    providing said at least a first list flow campaign to said predictive dialing system, to allow said predictive dialing system to dial telephone numbers included in each call record according to the predetermined order of said at least first and second linked lists in said first list flow campaign.

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