Automated enrollment of a computer system into a service network of computer systems

• US 5,349,674 A
• Filed: 08/17/1990
• Issued: 09/20/1994
• Est. Priority Date: 08/17/1990
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: McKelvey, Mark A., Koehler, John L., Lindberg, Erik D., Westling, Sandra D., Newton, Jeffrey A., Calvert, Nathanial, Scarborough, George B., Mervosh, Steven P., Upchurch, Ruth A.
• Primary Examiner(s): Kulik, Paul V.
• Application Number:
  US07/569,110
• Time in Patent Office: 1,495 Days
• Field of Search: 395/575, 395/800, 395/325, 395/325, 395/725, 371/15.1, 371/16.1, 371/18, 371/29.1, 340/825.06, 340/825.08, 379/245, 379/89
• US Class Current: 709/227
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/22 Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
• CPC Class Codes: G06F 11/2205 using arrangements specific to the hardware being tested
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: G06F 11/2736 using a dedicated service processor for test
• CPC Class Codes: G06F 11/32 with visual or acoustical indication of the functioning of the machine
• CPC Class Codes: H04L 69/00 Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass networks security protocols H04L9/40; wireless communication networks H04W

Abstract

A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR), a "Service Provider" (SP), or a hybrid of the two, a "Service Provider/Requestor" (SP/R). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.

Claims

1. A method of enrolling a service provider into a service network of computer systems, said method being performed by a service requestor, said service requestor being a first computer system and said service provider being a second computer system, said method comprising the steps of:

identifying contact information about said service provider;

determining a component list for which said service requestor desires to receive service;

building an enrollment request from said contact information and from said component list;

transmitting said enrollment request to said service provider; and

receiving from said service provider an enrollment confirmation notice which is responsive to said enrollment request.

2. The method of claim 1, further comprising the step within said service requestor of:

updating a support database upon receipt of said enrollment confirmation notice, said enrollment confirmation notice indicating the status of said enrollment request.

3. A method of enrolling a service requestor into a service network of computer systems, said method being performed by a service provider, said service requestor being a first computer system and said service provider being a second computer system, said method comprising the steps within said service provider of:

identifying contact information about said service requestor;

determining a component list for which said service requestor is entitled to receive service;

building an enrollment request from said contact information and from said component list;

transmitting said enrollment request to said service requestor; and

receiving an enrollment confirmation notice from said service requestor.

4. The method of claim 3, further comprising the step within said service provider of:

updating an entitlement database upon receipt of said enrollment confirmation notice.

5. A method of enrolling a service requestor into a service network of computer systems, said method being performed by a service provider, said service requestor being a first computer system and said service provider being a second computer system, said method comprising the machine executed steps within said service provider of:

receiving an enrollment request from said service requestor, said enrollment request containing contact information and a component list for which said service requestor desires service;

automatically approving said enrollment request based upon information previously entered in an entitlement database; and

sending an enrollment confirmation notice to said service requestor.

6. The method of claim 5, further comprising the step within said service provider of:

updating said entitlement database after said enrollment request is approved, said enrollment confirmation notice indicating the status of said enrollment request.

7. A method of enrolling a service provider into a service network of computer systems, said method being performed by a service provider/requestor, said service provider/requestor being a first computer system and said service provider being a second computer system, said method comprising the steps within said service provider/requestor of:

identifying contact information about said service provider;

determining a component list for which said service provider/requestor desires to receive service;

building an enrollment request from said contact information and from said component list;

transmitting said enrollment request to said service provider; and

receiving from said service provider an enrollment confirmation notice which is responsive to said enrollment request.

8. The method of claim 7, further comprising the step within said service provider/requestor of:

updating a support database upon receipt of said enrollment confirmation notice, said enrollment confirmation notice indicating the status of said enrollment request.

9. A method of enrolling a service requestor into a service network of computer systems, said method being performed by a service provider/requestor, said service provider/requestor being a first computer system and said service requestor being a second computer system, said method comprising the steps within said service provider/requestor of:

identifying contact information about said service requestor;

determining a component list for which said service requestor is entitled to receive service;

building an enrollment request from said contact information and from said component list;

transmitting said enrollment request to said service requestor; and

receiving an enrollment confirmation notice from said service requestor.

10. The method of claim 9, further comprising the step within said service provider/requestor of:

updating an entitlement database upon receipt of said enrollment confirmation notice.

11. A method of enrolling a service requestor into a service network of computer systems, said method being performed by a service provider/requestor, said service provider/requestor being a first computer system and said service requestor being a second computer system, said method comprising the machine executed steps within said service provider/requestor of:

receiving an enrollment request from said service requestor, said enrollment request containing contact information and a component list for which said service requestor desires service;

automatically approving said enrollment request based upon information previously entered in an entitlement database;

and sending an enrollment confirmation notice to said service requestor.

12. The method of claim 11, further comprising the step within said service provider/requestor of:

updating said entitlement database after said enrollment request is approved, said enrollment confirmation notice indicating the status of said enrollment request.