Supervisory management center with parameter testing and alerts

  • US 5,381,470 A
  • Filed: 05/28/1991
  • Issued: 01/10/1995
  • Est. Priority Date: 05/28/1991
  • Status: Expired due to Term
First Claim
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1. A telecommunications system comprising:

  • a computerized telephony system incorporating at least an automated out-dialing function and generating a plurality of parameter event signals indicative of various parameters of said at least an automated out-dialing function as said various parameters occur;

    at least one agent terminal coupled to said computerized telephony system, and responsive to said automated out-dialing function, for causing said telephony system to generate said plurality of parameter event signals indicative of various parameters of said telephony system and calls processed in accordance with said automated out-dialing function as said various parameters occur; and

    at least one supervisory terminal responsive to at lest said computerized telephony system, said at least one supervisory terminal comprising;

    a processor having multi-tasking capability and running an operating system;

    a mass storage device responsive to said processor, said mass storage device receiving and storing at least some of said plurality of parameter event signals;

    an input device, for inputting a plurality of data signals including at least one parameter event alert signal identifying an action to be initiated by said at least one supervisory terminal upon the comparison of a selectable telecommunication system parameter event with an established parameter event alert condition and, at least one selectable parameter event alert relationship signal and at least one parameter event alert value signal, said at least one parameter event alert relationship and at least one parameter event alert value establishing at least one parameter event alert condition to which at least one corresponding parameter vent is to be compared;

    a parameter event and parameter event alert associator, for associating at least one parameter event alert with a selectable telecommunication parameter event signal; and

    a parameter event alert monitor, for performing a comparison of said plurality of parameter event signals with said established at least one parameter event alert condition, and for generating a signal indicative of a result of said comparison, said signal for initiating said action identified by said at least one parameter event alert signal.

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