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Systems, methods and articles of manufacture for performing distributed telecommunications

  • US 5,499,289 A
  • Filed: 12/06/1994
  • Issued: 03/12/1996
  • Est. Priority Date: 12/06/1994
  • Status: Expired due to Term
First Claim
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1. A distributed telecommunications system for facilitating telemarketing utilizing remotely located telemarketing agents while maintaining central control of a calling list comprising:

  • a network services complex for receiving a call originated by an agent operated processing system node and generating a query for routing instructions responsive to the call;

    a subscriber database system connected in a network with the network services complex, the subscriber database system storing data sets which collectively comprise the calling list, and in response to said query for routing instructions producing an output of a particular data set identifying a next party to be called;

    an outbound calling application system processing node connected in the network with the subscriber database system and the network services complex for receiving the particular data set from the subscriber database system, for calling the agent operated processing system node and transferring the data set, and for notifying the network services complex that the data set has been transferred to the agent operated processing node;

    wherein the network services complex operates to initiate connection of the agent operated processing node with a communications node identified by the data set for the next party to be called.

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