System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer

  • US 5,544,220 A
  • Filed: 06/01/1995
  • Issued: 08/06/1996
  • Est. Priority Date: 02/23/1993
  • Status: Expired due to Term
First Claim
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1. A method for integrating an inbound call distributor and outbound call dialer, comprising the steps of:

  • transmitting an inbound call status request from said outbound call dialer to said inbound call distributor;

    transmitting inbound call status data from said inbound call distributor to said outbound call dialer in response to said status request; and

    designating a universal agent'"'"'s status as one of available for inbound operations and available for outbound operations based on said inbound call status data received by said outbound call dialer.

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