Method for supporting communication in a communication system using intermediaries between called parties

• US 5,555,553 A
• Filed: 02/16/1993
• Issued: 09/10/1996
• Est. Priority Date: 02/17/1992
• Status: Expired due to Term

• Current Assignee: Telefonaktiebolaget LM Ericsson
• Original Assignee: Telefonaktiebolaget LM Ericsson
• Inventors: Jonsson, Bjorn E. R.
• Primary Examiner(s): Hofsass, Jeffery
• Assistant Examiner(s): Hong, Harry S.
• Application Number:
  US08/018,213
• Time in Patent Office: 1,302 Days
• Field of Search: 379/56, 379/58, 379/59, 379/60, 379/61, 379/63, 379/201, 379/207, 379/210, 379/214, 379/218, 379/229
• US Class Current: 379/214.01
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 2213/13532 mobile networks
• CPC Class Codes: H04Q 2213/13533 multivendor and hybrid, e.g. public/private, networks, inc. international
• CPC Class Codes: H04Q 2213/13566 mediation
• CPC Class Codes: H04Q 3/0045 involving hybrid, i.e. a mixture of public and private, or multi-vendor systems
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method and a system for supporting communication for a first user who desires to be able to communicate with second foreign users in an environment in which communication can take place via several different telecommunication networks. The first user in each telecommunication network has an address which is used by the foreign users when making a call. The calls which use this address instead of being terminated by the user are terminated by an intermediary. The intermediary communicates as the receiving party to the calling party, in accordance with predetermined instructions given by the first user. The intermediary either performs an predetermined procedure or establishes communication with the first user in accordance with the instructions given. The user is therewith afforded the possibility of taking a dynamic position with regard to how each call shall be dealt with.

Claims

1. A system for supporting communication for a first user who wishes to be able to communicate with external users, comprising:

a first receptionist which is disposed in a first location for serving the first user;

a second receptionist disposed in a second location for serving external users who desire communication with the first user; and

an intermediary which is in contact with the first and the second receptionists solely via signal connections, for detecting receptionist activities and for alerting the first user that the activity has occurred in one of the receptionists, said intermediary having equipment for serving said external users in accordance with instructions sent by the first user to the intermediary in response to said alert, wherein said first user has two addresses, a first address which is used by external users and a second address which is used by the first user to connect to the first receptionist.

2. A system according to claim 1, wherein

an alert agent which is disposed at a third location situated between the intermediary and the first user for alerting the first user that the activity has occurred in one of the receptionists, upon receipt of an assignment from the intermediary over a signal connection.

3. A system according to claim 2, in which the external users have a plurality of telecommunication networks at their disposal, wherein

each of said telecommunication networks includes at least one receptionist;

and

the intermediary has a plurality of terminals, each of which is connected to a respective port to each respective one of said telecommunication networks.

4. A system according to claim 3, wherein

selective combinations of one or more actors chosen from among the group that is comprised of said receptionists said alert agent, said intermediary, said actors being co-localized in a common physical node.

5. A system according to claim 4, wherein

the intermediary includes a first functionality for communication with external users over first telecommunication networks, and a second functionality for communication with the first user over second telecommunication networks;

wherein

said address is an address or destination of the intermediary; and

the first user has a second address or destination which is separate from the first address and which leads to the intermediary.

6. A system according to claim 5, wherein

the intermediary includes a computer having software for

receiving and recording incoming calls in cooperation with the first functionality;

producing a customer alert in coaction with said second functionality; and

initiating a connection between the first user and an external user in coaction with the first and the second functionalities.

7. A system according to claim 6, wherein

the first functionality includes signal-type identifying means which function to identify the type of signals with which the call is made and selector means for selecting corresponding communication equipment for the external user.

8. A system according to claim 7, wherein

a receptionist includes a first computer having the said first functionality for communication with external users and a third functionality for communication with the intermediary.

9. A system according to claim 8, wherein

an alert agent includes a second computer with equipment and software for alerting the first user.

10. A system according to claim 9, wherein

a plurality of alert agents are disposed in a number of said networks.

11. A system according to claim 2, wherein

the intermediary contains a directory of external user destination addresses in different networks;

and

there is used a common short-address for the different destination addresses in different networks over which an individual external user has at his disposal, the first user referring to this common short-address.

12. A method of supporting communication for a first user who desires the possibility of communicating with external users, said communication in the direction of the first user taking place via an intermediary which communicates as a receiving party in relation to the external users, comprising the steps of:

sending predetermined instructions to said intermediary from said first user;

following a predetermined procedure in accordance with some of said predetermined instructions for connecting a call from a external user to said first user; and

establishing communication between said first user and said intermediary in accordance with other predetermined instructions so that said first user can take a dynamic stand as to how to deal with incoming calls, wherein

in an environment in which communication can take place via several different telecommunication networks, the first user in each telecommunication network has at least one address, referred to as the first address, which is used by an external user when making a call to said first user;

calls which utilize the first address instead of being terminated by the first user are terminated by the intermediary that is associated with the first user;

the first user communicates with external users via the intermediary using a second address which is different from the first address,

the intermediary communicates with external user over first telecommunication networks and with the first user over other telecommunication networks, of which some may be identical to the first network.

13. A method according to claim 12, wherein when called by an external user, the intermediary performs the following steps;

stores an identification that is related to the call;

alerts the first user over one of the second telecommunication networks to the effect that a call has arrived; and

in that in response to this alert, the first user calls the intermediary in order to ask why the alert has been sent and provides instructions as to how the call shall be dealt with.

14. A method according to claim 13, in which the alert shall be understood by the first user as an alert to the effect that something has happened, wherein

the intermediary requests instructions as to how the call shall be dealt with;

and

the intermediary reacts in accordance to the instructions given.

15. A method according to claim 14, wherein the first user chooses his instructions from among the instruction group which comprises ordering the intermediary:

to immediately establish communication with the external user over one of the first telecommunication networks; and

to deliver a predetermined message to the external user without establishing immediate communication with said foreign user.

16. A method according to claim 15, wherein

the first user has two addresses of which said at least one address is known to the external users, whereas the remaining address is known only to the first user and is used by the first user when calling the first user'"'"'s intermediary.

17. A method according to claim 16, wherein

said two addresses lead to the intermediary.

18. A method according to claim 17, wherein

when the first user wishes to call an external user, said first user calls his intermediary over a selected network while using the second address in the selected network;

the first user informs his intermediary of the network in which the desired communication with the external user shall take place; and

the intermediary initiates the establishment of a connection with the external user in response to said call.

19. A method according to claim 18, in which the intermediary has several access ports in one and the same telecommunication network, wherein

the intermediary is divided and serves several customers simultaneously.

20. A method according to claim 19, in which an external user communicates through its own intermediary, wherein

the external user intermediary and the first user intermediary communicate mutually on behalf of its respective customer.

21. A method according to claim 20, wherein

initiation of the desired communication is effected by either of the intermediaries contacting a meeting broker.

22. A method according to claim 12, in which the intermediary has a first part for communication with external users and a second part for communication with the first user, wherein

the first part of the intermediary is distributed;

and

in that the distributed parts, here called receptionists, communicate with the first part of the intermediary over signal routes.

23. A method according to claim 22, wherein

the receptionists are placed in locations which are geographically isolated from the location at which the intermediary is found.

24. A method according to claim 23, wherein

when the first user is located temporarily in a place other than his normal place of domicile, the first User takes his intermediary with him.

25. A method according to claim 24, wherein

external users located in the normal place of domicile are served by receptionists which are located in the vicinity of said normal place of domicile;

the receptionists are disposed in different telecommunication networks; and

the receptionists are in contact with the intermediary at the temporary place of residence of the first user.

26. A method according to claim 25, wherein

receptionists are disposed in different geographical locations and in different networks;

and

all receptionists communicate with the second part of the common intermediary.

27. A method according to claim 26, wherein

the second intermediary part is distributed;

the distributed second intermediary parts, here called alert agents, communicate with the second intermediary part over signal routes and

the alert agent alerts the first user.