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Method and system for multi-channel data automatic call distribution for sequentially launched calls

  • US 5,557,667 A
  • Filed: 03/09/1995
  • Issued: 09/17/1996
  • Est. Priority Date: 03/18/1994
  • Status: Expired due to Term
First Claim
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1. A method of operating a telecommunication network to route a multi-channel call including a first phone call and a second phone call placed at substantialy the same time, from a caller at a calling number to an agent position at a selected destination of a network subscriber based on voice and data transport capability for increased bandwidth communication, wherein the selected destination is one of a plurality of destinations selected by the network subscriber identified by a common telephone number, the method comprising:

  • associating with each of the first and second phone calls a plurality of discriminators common to both voice and data calls, and an additional data rate discriminator corresponding to a data rate used by the calling party, when the first and second phone calls are data calls,accessing a first database in response to receiving the common telephone number from the calling party for obtaining a subscriber selected destination number for a voice call based on the common discriminators and a separate subscriber selected destination number for a data call, wherein the separate subscriber selected destination number is based on the common discriminator and the data rate used by the caller,obtaining the separate subscriber selected destination number for both the first and second phone calls,providing a second database having a stored plurality of fields each correlating agent positions with calling numbers connected to channels at the agent positions,querying said second database in response to receipt of one of the first or second calls at the destination, andresponsive to said second database query, completing the first and second phone calls by hunting one of the first or second phone calls to a first channel of an agent position at the destination and connecting the other of the first or second phone calls to a second channel of the agent position.

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