Telephonic-interface statistical analysis system

• US 5,561,707 A
• Filed: 10/18/1993
• Issued: 10/01/1996
• Est. Priority Date: 07/10/1985
• Status: Expired due to Fees

• Current Assignee: Ronald A Katz Technology Licensing LP
• Original Assignee: Ronald A Katz Technology Licensing LP
• Inventors: Katz, Ronald A.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US08/139,307
• Time in Patent Office: 1,079 Days
• Field of Search: 379/88, 379/89, 379/67, 379/92, 379/91, 379/207, 379/127, 379/142, 379/245, 379/246, 379/247, 379/201, 379/265, 379/266, 379/101, 379/196, 379/197, 379/198, 379/188, 379/189 , 379/112
• US Class Current: 379/88.16
• CPC Class Codes: A63F 2003/086 played via telephone, e.g. using a modem
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07C 15/005 with dispensing of lottery tickets
• CPC Class Codes: G07C 15/006 electronically
• CPC Class Codes: G07C 2011/04 related to queuing systems
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/1309 Apparatus individually associated with a subscriber line, line circuits
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13096 : Digital apparatus individually associated with a subscriber line, digital line circuits
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13107 : Control equipment for a part of the connection, distributed control, co-processing
• CPC Class Codes: H04Q 2213/1313 : Metering, billing
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/1316 : Service observation, testing
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13178 : Control signals
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13214 : Clock signals
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1328 : Call transfer, e.g. in PBX
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/1333 : Random systems
• CPC Class Codes: H04Q 2213/13349 : Network management
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13375 : Electronic mail
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 3/002 : Details
• CPC Class Codes: H04Q 3/54533 : Configuration data, translation, passwords, databases
• CPC Class Codes: H04Q 3/5455 : Multi-processor, parallelism, distributed systems
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/665 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04Q 3/74 : Identification of subscriber calling from a party-line

Abstract

A system D interfaces with a multiplicity of individual terminals T1-Tn of a telephone network facility C, at the terminals callers are prompted by voice-generated instructions to provide digital data that is identified for positive association with a caller and is stored for processing. The caller'"'"'s identification data is confirmed using various techniques and callers may be ranked and accounted for on the basis of entitlement, sequence or demographics. Callers are assigned random designations that are stored along with statistical and identification data. A break-off control circuit may terminate the computer interface aborting to a terminal for direct communication with an operator. Real-time operation processing is an alternative to stored data. The accumulation of stored data (statistical, calling order sequence, etc.) is variously processed and correlated as with developed or established data to isolate a select group or subset of callers who can be readily identified and reliably confirmed. Different program formats variously control the processing of statistical data as for auction sales, contests, lotteries, polls, commercials and so on.

Claims

1. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:

interface structure coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide signals representative of data developed by said terminals;

voice generator structure coupled through said interface structure for actuating said terminals as to provide vocal operating instructions to specific ones of said individual callers;

record means, including memory and control means, connected to said interface structure for accessing a file and storing data relating to said individual callers;

designation means coupled to said interface structure and said record means for assigning individual designations to said individual callers and storing said designations in said record means as part of said data relating to said individual callers, said designation means including means for storing representations of a customer number and other data provided by a caller; and

encoding means coupled to said record means and said designation means for encoding at least certain of said data relating to said individual callers.

2. An analysis control system according to claim 1, wherein said other data provided by the caller includes data relating to age.

3. An analysis control system according to claim 1, wherein said other data provided by the caller includes data relating to a social security number.

4. An analysis control system according to claim 1, wherein encoded representations of at least a portion of said data relating to said individual callers is provided to said individual callers.

5. An analysis control system according to claim 4, wherein said encoded representations are encrypted.

6. An analysis control system according to claim 1, wherein said communication facility further provides called number identification data signals (DNIS) to identify a specific operating format from a plurality of operating formats.

7. An analysis control system according to claim 1, wherein said other data provided by said caller includes a credit card number and expiration data relating to said credit card number.

8. An analysis control system according to claim 7, further comprising:

qualification structure coupled to said designation means for conducting a credit verification test on said credit card number.

9. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means, and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:

interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication, and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals;

record structure, including memory and control means, connected to receive said caller data signals from said interface structure for accessing a file and storing caller data relating to certain select ones of said individual callers; and

qualification structure coupled to said record structure for qualifying said individual callers based on at least two forms of distinct identification including caller customer number data and at least one other distinct identification data element consisting of personal identification data provided by a respective one of said individual callers.

10. An analysis control system according to claim 9, wherein said personal identification data is indicative of a caller'"'"'s age.

11. An analysis control system according to claim 9, wherein said personal identification data is indicative of a caller'"'"'s initials.

12. An analysis control system according to claim 9, wherein said qualification structure is further controlled by said record structure for testing at least certain of said caller data signals provided by said respective one of said individual callers to specify a consumable participation key for said respective one of said individual callers.

13. An analysis control system according to claim 12, wherein said consumable participation key specifies a one time use limit.

14. An analysis control system according to claim 9, wherein said communication facility automatically provides called number identification signals (DNIS) to identify a select called number from a plurality of called numbers.

15. A system according to claim 14, wherein said select called number identifies a select format from a plurality of formats.

16. An analysis control system according to claim 9, wherein said personal identification data comprises caller social security number data.

17. A system according to claim 15, wherein said qualification structure is further controlled by said record structure for testing at least certain of said caller data signals provided by said respective one of said individual callers to specify a consumable participation key for said respective one of said individual callers.

18. An analysis control system according to claim 9, wherein said caller customer number data is calling number identification data automatically provided by said communication facility.

19. An analysis control system according to claim 18, wherein said personal identification data is caller PIN number data.

20. An analysis control system according to claim 9, further comprising:

means for providing computer generated number data indicative of sequence data to said individual callers.

21. An analysis control system according to claim 20, wherein said sequence data indicates caller transaction order data.

22. An analysis control system according to claim 9, wherein an additional form of distinct identification is provided by said individual callers on-line and is stored for subsequent use.

23. An analysis control system according to claim 9, wherein said personal identification data is caller PIN number data.

24. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means, and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:

an interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication, and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide voice operating instructions to said individual callers;

record structure, including memory and control means, connected to receive said caller data signals from said interface structure for accessing a file and storing digital caller data relating to said individual callers provided from said digital input means through said interface structure; and

qualification structure for operation at a predetermined time for testing caller data signals provided by at least one of said individual callers to specify a consumable participation key for restricting the extent of access to at least a portion of said system by said one of said individual callers on the basis of entitlement.

25. An analysis control system, for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means, and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:

an interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication, and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers;

record structure, including memory and control means, connected to receive said caller data signals from said interface structure for accessing a file and storing digital caller data relating to said individual callers including said individual callers'"'"' credit card numbers provided from said digital input means through said interface structure;

credit verification structure to verify on-line said credit card numbers; and

qualification structure controlled by said record structure for testing caller data signals provided by said individual callers to specify consumable participation keys for restricting the extent of access to at least a part of said system by said individual callers on the basis of entitlement wherein said consumable participation keys include a check digit wherein said check digit is tested by said qualification structure.

26. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to automatically provide calling number identification data for at least certain of said individual callers, said analysis control system comprising:

an interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers;

record structure, including memory and control means, connected to receive said calling number identification data provided automatically by said communication facility for at least certain of said individual callers, for accessing a file, and storing additional digital data provided by said callers; and

qualification structure controlled by said record structure for testing said calling number identification data to specify a basis for entitlement defining a limit on use, for restricting the extent of access to said system for a respective one of said certain of said individual callers.

27. An analysis control system according to claim 26, wherein said extent of access to said system is further restricted based on an individual caller'"'"'s credit.

28. An analysis control system according to claim 26, wherein called number identification signals (DNIS) automatically provided by said communication facility identify a specific operating format from a plurality of operating formats.

29. An analysis control system according to claim 28, wherein said control means processes said called number digital signals (DNIS) and said calling number identification data.

30. An analysis control system according to claim 26, further comprising:

means, coupled to said qualification structure, for generating numbers indicative of sequence data with respect to said individual callers.

31. An analysis control system according to claim 30, wherein said sequence data indicates caller transaction order data.

32. An analysis control system according to claim 26, wherein said limit on use restricts access based on a one time only use.

33. An analysis control system according to claim 26, wherein said limit on use relates to a dollar amount.

34. An analysis control system according to claim 26, wherein said additional digital data provided by said callers includes data provided from said digital input means.

35. An analysis control system according to claim 26, wherein said voice and digital communication is controlled by a clock.

36. An analysis control system according to claim 26, wherein said control means controls a television-initiated order transaction.

37. A process for controlling operations of an interface with a telephonic communication system including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said telephonic communication system has a central capability to automatically provide call data signals, indicative of calling number identification data or called number identification data (DNIS) or both, said process including the steps of:

providing products carrying participation numbers specifying limits on use to entitle individual callers to access said operations of the interface with said telephonic communication system;

receiving said call data signals indicative of called number identification data including a called number (DNIS) dialed by a respective one of said individual callers to select a specific operating format from a plurality of operating formats of said operations of the interface;

coupling said remote terminals to said interface for providing voice signals to said individual callers and generating said voice signals for actuating said remote terminals as to provide vocal operating instructions to specific ones of said individual callers;

receiving digital identification data from said individual callers responsive to said voice signals including said participation numbers for said individual callers and answer data developed by said remote terminals under control of said individual callers;

qualifying said individual callers by testing to determine if said individual callers are entitled to access said operations of the interface based on said limits on use specified by said participation numbers for said individual callers and accordingly providing approval signals for qualified individual callers;

conditionally accessing a memory with said participation numbers and storing data relating to calls from said individual callers;

processing at least certain of said answer data responsive to said approval signals; and

providing on-going accounting data to said individual callers at intervals during calls from said individual callers.

38. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein the step of providing products includes concealing said participation numbers as carried on said products.

39. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further comprising the step of:

indicating an order of calls received from said individual callers relative to each other.

40. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further comprising the step of:

receiving said call data signals indicative of calling number identification data with respect to all or nearly all of said individual callers.

41. A process for controlling operations of an interface with a telephonic communication system according to claim 40, further comprising the step of:

storing said calling number identification data for all or nearly all of said individual callers in said memory as part of said data relating to calls from said individual callers.

42. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein said step of receiving includes receiving said called number identification data to identify an automated promotional format associated with said products as said specific operating format.

43. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further comprising the step of:

tabulating the cumulative use of said participation numbers by each respective one of said individual callers in a shared unit of said memory to provide a record on the use of each participation number.

44. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further comprising the step of:

invalidating on-line said participation numbers after said limits on use specified by said participation numbers are reached.

45. A process for controlling operations of an interface with a telephonic communication system according to claim 43, wherein said step of tabulating further comprises the step of:

accounting for said limits on use for said participation numbers for said individual callers by incrementing or decrementing on-line said cumulative use for said individual callers to said limits on use.

46. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein in said step of providing on-going accounting data to said individual callers, said on-going accounting data for at least one of said intervals is determined at least in part by said answer data provided by an individual caller during a call.

47. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein in said step of providing on-going accounting data to said individual callers, said on-going data during at least one of said intervals includes real time data provided to an individual caller on-line.

48. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further including a step of aborting interaction between said telephonic communication system and an individual caller at a remote terminal during the interface operations and coupling said remote terminal to an interface terminal for direct personal communication.

49. A process for controlling operations of an interface with a telephonic communication system in accordance with claim 48, wherein said step of aborting interaction is controlled by the success of said individual caller in accessing said memory.

50. A process for controlling operations of an interface with a telephonic communication system according to claim 48, further comprising the step of:

providing prompts to said interface terminals during direct personal communication with data relating to calls from said individual callers.

51. A process for controlling operations of an interface with a telephonic communication system according to claim 48, further comprising the step of:

processing data with respect to said callers entered by live operators.

52. A process for controlling operations of an interface with a telephonic communication system according to claim 48, wherein a credit verification test is performed on-line.

53. A process for controlling an interface with a telephonic communication system according to claim 37, wherein the step of providing products includes concealing said participation numbers as carried on said products.

54. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein the step of providing products includes providing said products for purchase.

55. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further including a step of limiting access by a caller to said memory under control of a clock.

56. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein said qualifying step limits access by said individual callers to a predetermined interval.

57. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further comprising the step of:

receiving voice data from said individual callers and recording said voice data for subsequent processing.

58. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein said limits on use specify predetermined numbers of uses.

59. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein said limits on use relate to a dollar amount.

60. A process for controlling operations of an interface with a telephonic communication system according to claim 37, wherein said answer data is in the form of caller provided credit card data and expiration data.

61. A process for controlling operations of an interface with a telephonic communication system according to claim 60, further comprising the step of:

verifying said credit card data on-line.

62. A process for controlling operations of an interface with a telephonic communication system according to claim 37, further comprising the step of:

providing computer generated numbers to said individual callers indicative of sequence data.

63. A process for controlling operations of an interface with a telephonic communication system according to claim 62, wherein said sequence data includes caller transaction order data.

64. A process for controlling operations of an interface with a telephonic communication system including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said telephonic communication system has a central capability to automatically provide call data signals indicative of calling number identification data or called number identification data (DNIS) or both, said process including the steps of:

providing products carrying participation numbers specifying limits on use to entitle individual callers to access said interface with said telephonic communication system;

receiving said call data signals indicative of called number identification data including a called number (DNIS) dialed by individual callers to select a specific operating format from a plurality of operating formats of said operations of the interface;

coupling remote terminals to said interface for providing voice signals to said individual callers and generating said voice signals for actuating said remote terminals as to provide vocal operating instructions to specific ones of said individual callers;

receiving digital identification data from said individual callers responsive to said voice signals including said participation numbers and answer data provided from said remote terminals under control of said individual callers;

qualifying said individual callers by testing to determine if said individual callers are entitled to access said operations of the interface based on said limits on use specified by said participation numbers and accordingly providing approval signals for qualified individual callers;

conditionally aborting interaction with an individual caller at a remote terminal during the operations of the interface and coupling said remote terminal to an interface terminal under predetermined conditions for direct personal communication;

accessing a memory with said participation numbers and storing data relating to calls from said individual callers; and

processing at least certain of said answer data responsive to said approval signals.

65. A process for controlling operations of an interface with a telephonic communication system according to claim 64, further comprising the step of:

receiving voice data from said individual callers and recording said voice data for subsequent processing.

66. A process for controlling operations of an interface with a telephonic communication system according to claim 64, wherein said answer data is in the form of caller provided credit card data and expiration data.

67. A process for controlling operations of an interface with a telephonic communication system according to claim 66, further comprising the step of:

verifying said credit card data on-line.

68. A process for controlling operations of an interface with a telephonic communication system according to claim 64, further comprising the step of:

providing computer generated numbers to said individual callers indicative of caller transaction sequence data.

69. A process for controlling operations of an interface with a telephone communication system, said process including the steps of:

providing products carrying participation numbers specifying limits on use to entitle individual callers to access said operations of the interface with said telephone communication system;

coupling remote terminals to said interface for providing voice signals to said individual callers and generating said voice signals for actuating said remote terminals as to provide vocal operating instructions to specific ones of said individual callers;

receiving digital identification data from said individual callers responsive to said voice signals including said participation numbers for said individual callers and answer data provided from said remote terminals under control of said individual callers;

qualifying said individual callers by testing to determine if said individual callers are entitled to access said operations of the interface based on said limits on use specified by said participation numbers for said individual callers and accordingly providing approval signals for qualified individual callers;

accessing a memory with said participation numbers for said individual callers and storing data relating to calls from said individual callers; and

processing at least certain of said answer data responsive to said approval signals.

70. A process for controlling operations of an interface with a telephone communication system according to claim 69, further including a step of receiving called number identification data (DNIS) provided automatically by said telephone communication system.

71. A process for controlling operations of an interface with a telephone communication system according to claim 70, further comprising the step of:

receiving calling number identification data automatically provided by said telephone communication system for at least certain of said individual callers.

72. A process for controlling operations of an interface with a telephone communication system according to claim 71, further comprising the step of:

storing said calling number identification data associated with said remote terminals automatically provided by said telephone communication system for at least certain of said individual callers.

73. A process for controlling an interface with a communication system according to claim 72, further comprising the step of:

utilizing said calling number identification data to access a data base of data relating to said callers.

74. A process for controlling operations of an interface with a telephone communication system according to claim 70, wherein said called number identification data (DNIS) is indicative of one of a plurality of numbers for calling.

75. A process for controlling an interface with a communication system according to claim 74, wherein said plurality of called numbers identify a plurality of distinct operating formats.

76. A process for controlling operations of an interface with a telephone communication system according to claim 69, further comprising the step of:

receiving voice data from said individual callers and recording said voice data for subsequent processing.

77. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said step of receiving answer data further includes receiving caller credit card number data as digital answer data.

78. A process for controlling operations of an interface with a telephone communication system according to claim 77, wherein said step of receiving answer data includes receiving expiration date data with respect to said caller credit card number data as at least certain of said answer data.

79. A process for controlling operations of an interface with a telephone communication system according to claim 78, wherein said qualifying step further includes performing a credit verification test with respect to said caller credit card number data.

80. A process for controlling operations of an interface with a telephone communication system according to claim 79, wherein said credit verification test is performed on-line.

81. A process for controlling operations of an interface with a telephone communication system according to claim 69, further comprising the step of:

transferring calls from an individual caller to any one of a plurality of live operators for executing a select format of said interface.

82. A process for controlling operations of an interface with a telephone communication system according to claim 81, further comprising the step of:

prompting said one live operator with data relating to a call from said individual caller.

83. A process for controlling operations of an interface with a telephone communication system according to claim 82, further comprising the step of:

processing data on said caller entered by said one live operator.

84. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein the step of providing products includes concealing said participation numbers as carried on said products.

85. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein the step of providing products includes providing said products for purchase.

86. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said qualifying step restricts access by said individual callers to a predetermined interval of time.

87. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said telephone communication facility automatically provides called number identification signals (DNIS) to identify a select format from a plurality of formats for said interface.

88. A process for controlling operations of an interface with a telephone communication system according to claim 69, further comprising the step of:

receiving call data signals with respect to at least certain of said remote terminals including calling number identification data automatically provided by said telephonic communication system.

89. A process for controlling operations of an interface with a telephone communication system according to claim 88, further comprising the step of:

storing said call data signals with respect to said remote terminals including calling number identification data automatically provided by said telephone communication system.

90. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said participation numbers include caller PIN number data.

91. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said limits on use specify limits with respect to a dollar amount.

92. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said limits on use specify limited numbers of uses.

93. A process for controlling operations of an interface with a telephone communication system according to claim 69, wherein said participation numbers are numbers coded for verification.

94. A process for controlling operations of an interface with a telephone communication system according to claim 69, further comprising the step of:

providing computer generated numbers to said individual callers indicative of sequence data.

95. A process for controlling operations of an interface with a telephone communication system according to claim 94, wherein said sequence data includes caller transaction order data.

96. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to provide call data signals indicative of calling number identification data for at least certain of said individual callers, said analysis control system comprising:

interface structure coupled to said communication facility to interface each of said remote terminals for voice and digital communication, and including means to provide signals representative of data developed by said remote terminals and for receiving said calling number identification data;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers;

record structure, including memory and control means, connected to said interface structure for accessing a file and storing data relating to certain select ones of said individual callers in accordance with said calling number identification data;

qualification structure controlled by said record structure for controlling access to said system by said individual callers; and

means for processing at least certain of said data developed by said terminals and said calling number identification data relating to certain select ones of said individual callers.

97. A system according to claim 96, wherein said qualification structure enables access by said individual callers based on limits on use.

98. A system according to claim 97, wherein said qualification structure enables access based on a one time only use.

99. A system according to claim 97, wherein said limits on use specify limited numbers of uses.

100. A system according to claim 97, wherein said limits on use relate to limits with respect to a dollar amount.

101. A system according to claim 97, wherein said qualification structure limits access by said individual callers to a predetermined interval of time.

102. A system according to claim 101, wherein said qualification structure limits access to a one time only use during said predetermined interval.

103. A system according to claim 96 for use with a communication facility having a capability (DNIS) to provide called number identification data to identify a called number from a plurality of different numbers for calling, and further including means for selecting a specific one of a plurality of operating formats of said interface structure.

104. A system according to claim 103, wherein said called number identifies a specific one of a plurality of operating formats for interface.

105. A system according to claim 96, wherein said record structure further includes means for storing sequence signals indicating the calling order sequence of calls.

106. A system according to claim 96, wherein said record structure further stores PIN number data for said individual callers along with said calling number identification data for at least certain of said individual callers.

107. A system according to claim 106, wherein said individual callers provide said PIN number data for testing against previously stored PIN number data to qualify for access to said system.

108. A system according to claim 107, wherein said PIN number data is coded and tested to qualify said individual callers.

109. A system according to claim 107, wherein said record structure stores caller name data.

110. A system according to claim 109, wherein said record structure stores caller address data.

111. A system according to claim 96, wherein certain of said calls from said remote terminals are switched to any one of a plurality of live operators.

112. A system according to claim 111, further comprising:

a data base of data relating to said callers wherein at least part of said data is displayed to said live operators.

113. A system according to claim 112, wherein said data relating to said callers includes caller name data.

114. A system according to claim 112, wherein any one live operator updates a specific caller'"'"'s file on said data base.

115. A system according to claim 96, wherein said individual callers provide other data.

116. A system according to claim 115, wherein said individual callers provide caller credit card number data as said other data.

117. A system according to claim 116, wherein said individual callers provide expiration data for caller credit card number data.

118. A system according to claim 117, wherein said qualification structure executes a credit verification test on at least certain of said caller credit card number data.

119. A system according to claim 115, wherein said record structure stores said other data.

120. A system according to claim 115, wherein said record structure further stores billing related data with respect to said individual callers.

121. A system according to claim 115, wherein said other data includes caller customer number data.

122. A system according to claim 121, wherein said caller customer number data is stored in said record structure.

123. A system according to claim 96, wherein said data developed by said terminals includes caller customer number data which is tested by said qualification structure for entitlement.

124. A system according to claim 96, further comprising:

a call distributor structure.

125. A system according to claim 96, further comprising:

means for providing computer generated number data to said individual callers indicative of sequence data.

126. A system according to claim 125, wherein said sequence data includes caller transaction order data.

127. A system according to claim 125, wherein said computer generated number data is stored in said record structure.

128. A system according to claim 96, further comprising:

a data base for storing unacceptable numbers as negative file data.

129. A system according to claim 128, wherein said qualification structure further executes a test for unacceptable numbers based upon said data developed by said terminals.

130. A system according to claim 96, wherein said qualification structure further executes a credit verification test for controlling access to said system.

131. A system according to claim 96, wherein said qualification structure controls access based on specified limits on a number of calls from said individual callers during specified multiple intervals of time, wherein said specified limits are automatically refreshed at the beginning or the end of each of said multiple intervals of time.

132. A system according to claim 96, wherein said file is updated utilizing data developed by said remote terminals.

133. A system according to claim 132, wherein said data developed by said remote terminals includes item data indicative of a product for order.

134. A system according to claim 133, wherein said data developed by said remote terminals further includes additional data relating to said item data.

135. A system according to claim 96, wherein said qualification structure further executes a one time use test with respect to a select format for said calling number identification data relating to at least certain of said individual callers.

136. A system according to claim 96, wherein said qualification structure tests said calling number identification data with respect to at least certain of said individual callers against a negative file for credit purposes.

137. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means, and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:

an interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication, and including means to receive answer data signals provided by said individual callers from said remote terminals;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers;

record structure including memory and control means for storing answer data signals and for receiving identification data signals for specific individual callers, said record structure further including means for receiving additional identification data signals on-line for said specific individual callers and for initially storing said additional identification data signals in said record structure for subsequent identification of said callers; and

means for processing at least certain of said answer data signals relating to select ones of said callers.

138. A system according to claim 137, wherein said communication facility automatically provides called number identification data signals indicating a called number (DNIS) dialed by an individual caller.

139. A system according to claim 138, wherein said called number (DNIS) dialed by said individual caller is one of a plurality of called numbers.

140. A system according to claim 139, wherein said plurality of called numbers identify a plurality of distinct operating formats.

141. A system according to claim 137, further comprising:

qualification structure to enable access by said individual callers to said system based on limits on use.

142. A system according to claim 141, wherein said qualification structure enables access to said system based on a one time only use.

143. A system according to claim 141, wherein said qualification structure further executes a test for unacceptable numbers.

144. A system according to claim 137, wherein a file for a specific individual caller is updated utilizing certain of said answer data signals provided by an individual caller from a remote terminal.

145. A system according to claim 144, wherein said certain of said answer data signals provided from said remote terminal include item data.

146. A system according to claim 145, wherein said item data is indicative of a product for order.

147. A system according to claim 145, wherein said certain of said answer data signals further include additional data relating to said item data.

148. A system according to claim 137, further comprising:

means for providing computer generated number data indicative of caller transaction sequence data and storing said computer generated number data in said record structure.

149. A system according to claim 148, wherein said computer generated number data is provided in a chronological order to said individual callers during a data acquisition phase.

150. A system according to claim 137, further comprising:

qualification structure to test callers on the basis of limits specified on use.

151. A system according to claim 150, wherein said limits on use specify a limited number of uses for each of said individual callers.

152. A system according to claim 150, wherein said limits on use specify a one time only consumable use for each individual caller.

153. A system according to claim 150, wherein said limits on use specify limits with respect to a dollar amount.

154. A system according to claim 137, wherein said individual callers provide caller credit card number data as said answer data.

155. A system according to claim 154, wherein said callers provide expiration data for said caller credit card number data.

156. A system according to claim 154, wherein at least certain of said caller credit card number data is tested for credit verification.

157. A system according to claim 156, wherein said certain of said caller credit card number data is tested for unacceptable numbers.

158. A system according to claim 137, wherein said identification data signals are indicative of caller customer number data and a credit verification test is performed on said caller customer number data.

159. A system according to claim 158, wherein said caller customer number data is tested against a look-up table.

160. A system according to claim 158, wherein said credit verification test also tests said caller customer number data to determine if it is on a list of unacceptable numbers.

161. A system according to claim 158, wherein said credit verification test determines if a caller transaction has exceeded a caller credit limit.

162. A system according to claim 158, wherein said additional identification data signals comprise digital signals indicative of a caller PIN number.

163. A system according to claim 137, wherein said identification data signals include signals indicative of caller social security number data.

164. A system according to claim 163, wherein said additional identification data signals include digital signals indicative of caller PIN number data.

165. A system according to claim 137, wherein said identification data signals comprise signals indicative of caller telephone number data.

166. A system according to claim 165, wherein said additional identification data signals comprise digital signals indicative of caller PIN number data.

167. A system according to claim 137,

wherein said callers are transferred to any one of a plurality of operator terminals with data relating to calls.

168. A system according to claim 137, wherein said additional identification data includes caller initial data.

169. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:

interface structure coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide signals representative of data developed by said terminals;

voice generator structure selectively coupled through said interface structure to said terminals for providing vocal operating instructions to individual ones of said callers;

record memory connected to said interface structure for accessing a file and storing data relating to certain select ones of said individual callers including voice data and digital data developed by said terminals;

structure selectively coupled to said interface structure and said record memory for providing computer generated numbers to said individual callers and storing said computer generated numbers in said record memory; and

analysis structure connected to said record memory for processing at least certain of said data relating to certain select ones of said individual callers to isolate a subset of said callers.

170. A control system according to claim 169, further including means to control processing formats of said analysis structure in accordance with signals automatically provided by said communication facility indicative of one of a plurality of called numbers (DNIS).

171. A control system according to claim 169, wherein said data relating to certain select ones of said individual callers includes calling number identification data for certain of said individual callers automatically provided by said communication facility.

172. A control system according to claim 170, wherein said one of a plurality of called numbers (DNIS) identifies a select format from a plurality of operating formats.

173. A control system according to claim 169, wherein at least certain of said data relating to certain select ones of said individual callers includes physical characteristic data.

174. A control system according to claim 169, wherein at least certain of said data relating to certain select ones of said individual callers includes age data.

175. A control system according to claim 169, wherein at least certain of said data relating to certain select ones of said individual callers includes caller telephone number data.

176. A control system according to claim 169, wherein said computer generated numbers provided to callers are indicative of sequence data.

177. A control system according to claim 176, wherein said sequence data includes caller transaction order data.

178. An analysis control system according to claim 177, further comprising:

means for recalling data stored in said record memory in response to said caller transaction order data.

179. An analysis control system according to claim 169, wherein said certain of said callers at said remote terminals are switched to any one of a plurality of live operators.

180. An analysis control system according to claim 179, wherein said live operators can enter at least a portion of said caller data relating to said certain select ones of said individual callers through interface terminals.

181. An analysis control system according to claim 169, wherein processing of said certain of said data includes accumulating multiple different personal identifying data provided by said select ones of said individual callers and considering said multiple different data by logic comparisons to isolate said subset of said callers.

182. An analysis control system according to claim 169, further comprising:

test structure coupled to said interface structure for testing data provided by said individual callers to limit access to a predetermined interval.

183. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to provide calling number identification data, said analysis control system comprising:

interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to receive caller data signals representative of data relating to said individual callers, including caller personal identification data and said calling number identification data provided automatically from said communication facility;

voice generator structure coupled through said interface structure for actuating said remote terminals as to provide vocal operating instructions to said individual callers and to prompt said individual callers to enter data;

record testing structure connected to receive and test said caller data signals including said calling number identification data and said caller personal identification data against previously stored calling number identification and caller personal identification data; and

analysis structure for receiving and processing said caller data signals under control of said record testing structure.

184. An analysis control system according to claim 183, wherein said calling number identification data in combination with said caller personal identification data accesses on-line a data bank of data on said individual callers.

185. An analysis control system according to claim 183, wherein said voice generator structure prompts said callers to provide data and at least a portion of said data is processed by said analysis structure to update data on said callers stored in a data bank.

186. An analysis control system according to claim 185, wherein said analysis structure processes at least a portion of said data on-line.

187. An analysis control system according to claim 186, wherein said data processed by said analysis structure includes an item for order.

188. An analysis control system according to claim 184, wherein said data processed by said analysis structure relates to a limit on access.

189. An analysis control system according to claim 183, wherein said voice generator structure further provides said callers with information responsive to said caller data signals.

190. An analysis control system according to claim 183, wherein a caller provides other data, said other data utilized for subsequent processing.

191. An analysis control system according to claim 183, wherein said communication facility automatically provides called number identification data (DNIS) to identify a select called number from a plurality of called numbers.

192. An analysis control system according to claim 191, wherein said select called number (DNIS) identifies a select format from a plurality of distinct operating formats.

193. An analysis control system according to claim 192, further comprising:

qualification structure for testing said calling number identification data with respect to at least certain of said individual callers to specify limits on use.

194. An analysis control system according to claim 183, further comprising:

call distributor structure for receiving said calling number identification data for at least certain of said individual callers.

195. An analysis control system according to claim 194, wherein said call distributor structure further receives called number identification data (DNIS) automatically provided by said communication facility.

196. An analysis control system according to claim 183, further comprising:

qualification structure for testing said calling number identification data to specify a limit on use.

197. An analysis control system according to claim 196, wherein said limit on use is a one time use.

198. An analysis control system according to claim 196, wherein said limit on use specifies a one time only use or a limited number of uses.

199. An analysis control system according to claim 196, wherein said limit on use is a limit based on a dollar amount.

200. An analysis control system according to claim 183, further comprising:

qualification structure for testing said calling number identification data and for limiting access based upon a specified limit on a number of calls from said individual callers during specified multiple intervals of time, wherein said specified limit is automatically refreshed at the beginning or the end of each of said multiple intervals of time.

201. An analysis control system according to claim 183, further comprising:

transfer structure for transferring a call from an individual caller to an attended terminal which displays data obtained from a data bank accessed by said calling number identification data.

202. An analysis control system according to claim 183, wherein said analysis structure receives and processes said caller personal identification data.

203. An analysis control system according to claim 183, wherein said analysis structure receives and processes said calling number identification data.

204. An analysis control system according to claim 183, further comprising:

structure coupled to said interface structure for providing computer generated numbers to said individual callers indicative of sequence data.

205. An analysis control system according to claim 202, wherein said sequence data includes caller transaction order data.

206. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability to automatically provide digital data, including calling number identification data or called number identification data, said analysis control system comprising:

interface structure coupled to said communication facility to interface said remote terminals for voice and digital communication and including means to provide caller data signals representative of data relating to said individual callers developed by said remote terminals and for receiving said digital data automatically provided by said communication facility;

analysis structure for processing said caller data signals;

structure for controlling said analysis structure in accordance with said digital data; and

qualification structure to test caller data signals specifying a consumable key number as provided from at least one of said remote terminals.

207. An analysis control system according to claim 206, further comprising:

structure coupled to said interface structure for providing computer generated numbers to said individual callers indicative of sequence data including caller transaction order data.