System and method for message delivery

• US 5,646,982 A
• Filed: 12/30/1994
• Issued: 07/08/1997
• Est. Priority Date: 12/30/1994
• Status: Expired due to Term

• Current Assignee: Global Crossing Telecommunications Incorporated (Lumen Technologies, Inc.)
• Original Assignee: Global Crossing Advanced Card Services, Inc.
• Inventors: Smith, Keith E., Hogan, Steven J., Murdock, Douglas R., Goodman, Todd A., Feltz, Kristi T., Rhodes, Roy A.
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Hong, Harry S.
• Application Number:
  US08/366,559
• Time in Patent Office: 921 Days
• Field of Search: 379/67, 379/88, 379/89, 379/79, 379/84, 379/201, 379/207, 370/61, 370/60
• US Class Current: 379/88.22
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator

Abstract

A message delivery sequence coordinates the scheduling and delivery of messages. When a user desires to send a message, the user contacts the message delivery system. An automated voice response unit prompts the user for message delivery information, including a delivery time and other delivery options and also prompts the user for the message itself. The message is stored in a message database and an access record corresponding to the message and containing message delivery information is stored in an access database. A delivery time is determined for the message and an event is stored in a scheduling database indicating the delivery time. At the scheduled delivery time, the message delivery system instructs a network control processor to start delivery of the message. The network control processor notifies the automated voice response unit that the message is to be delivered. The network control processor originates a call to the recipient and informs the automated voice response unit when the recipient answers. The automated voice response unit retrieves the message from the message database and initiates delivery of the message to the recipient.

Claims

1. A method for recording and storing a message from a user for delivery to a recipient, comprising the steps of:

(1) receiving and storing the message in a message database;

(2) storing an access record corresponding to said stored message, wherein said access record comprises message delivery information;

(3) sending a schedule event request to a message delivery system, said schedule event request including said message delivery information;

(4) said message delivery system using said message delivery information to determine a time to initiate delivery of the message;

(5) said message delivery system assigning a scheduler ID to uniquely identify said message delivery information for the message;

(6) updating said access record to include said scheduler ID; and

(7) storing a schedule event in a scheduler database, the schedule event indicating that the delivery of the message is to be initiated at said determined time.

2. The method of claim 1, wherein said step of receiving and storing the message comprises the steps of:

prompting the user for the message and for said delivery information;

storing the message in said message database; and

storing said delivery information in an access database.

3. The method of claim 2, wherein said step of storing the message in said message database comprises the steps of:

sending a first packet of the message to said message database;

assigning a message key to said first packet; and

sending remaining packets of the message to said message database using said message key.

4. The method of claim 2, wherein said step of storing the message in said message database comprises the steps of:

an automated voice response unit sending a first packet of the message to a front-end distributor;

said front-end distributor assigning a message key to said first packet and returning said message key to said automated voice response unit;

said front-end distributor forwarding said first packet to a message database service for storage in said message database;

said automated voice response unit sending remaining packets of the message to said front-end distributor using said message key;

said front-end distributor forwarding said remaining packets to said message database service for storage with said first packet.

5. The method of claim 1, wherein

said step (4) comprises the step of a message delivery controller determining said delivery time and providing a make event request indicating said message delivery time to a scheduler;

wherein said step (5) comprises the step of said scheduler assigning a scheduler ID to uniquely identify said make event request for the message and providing said scheduler ID to said message delivery controller; and

further comprising the step of said message delivery controller providing said scheduler ID to an automated voice response unit.

6. The method of claim 5, wherein said step (6) comprises the step of updating, by said audio response unit, said access record to include said scheduler ID.

7. The method of claim 1, further comprising the steps of:

determining that it is time to deliver a scheduled message;

retrieving said scheduled message from said message database;

initiating a call to the recipient; and

delivering said scheduled message to said recipient.

8. The method of claim 7, further comprising the step of deleting said scheduled message from said message database after said scheduled message is delivered to the recipient.

9. The method of claim 1, further comprising the steps of:

at said determined time, a message delivery system instructs a network control processor to start delivery of the message to the recipient;

said network control processor notifies said automated voice response unit that the message is to be delivered;

said network control processor originates a call to the recipient and informs said automated voice response unit when the recipient answers said call;

said automated voice response unit retrieves the message from said message database and initiates delivery of the message to the recipient.

10. The method of claim 9, further comprising the steps of:

said network control processor sending a call handle to said message delivery system and to said automated voice response unit, said call handle identifying the call in which the message delivery will be attempted;

said automated voice response unit receives said scheduling information from said message delivery system and a key identifying said access record stored for the message, said access record including a telephone number of the recipient; and

said automated voice response unit retrieves said access record.

11. The method of claim 10, wherein said step of retrieving and initiating delivery of the message comprises the steps of:

said automated voice response unit providing said telephone number to said network control processor;

said network control processor originates a call to the recipient; and

said automated voice response unit retrieves the message and delivers the message to the recipient when the recipient answers said call.

12. The method of claim 11, further comprising the steps of:

said automated voice response unit starting a timer that measures an amount of time elapsed until said call is answered;

said network control processor sending an answer message to said automated voice response unit indicating that said call is answered; and

said automated voice response unit marking a delivery status as delivered when said call is answered.

13. The method of claim 11, further comprising the step of said automated voice response unit playing a voice script to the recipient to introduce the message.

14. The method of claim 11, further comprising the step of said automated voice response unit deleting said message from said message database after said message is delivered.

15. The method of claim 10, wherein said step of retrieving and initiating delivery of the message comprises the steps of:

said automated voice response unit providing said telephone number to said network control processor;

said network control processor originates a call to the recipient;

if the recipient does not answer or the line is busy, informing said automated voice response unit that the call is not completed; and

said automated voice response unit informing said message delivery system that the call is not completed.

16. The method of claim 15, further comprising the steps of:

said message delivery system checking a number of retry attempts for the message;

if retry attempts remain for the message, said message delivery system calculating a next retry time and updating a current attempt counter; and

said message delivery system updating a make event for the retry.

17. The method of claim 15, further comprising the steps of:

said message delivery system checking a number of retry attempts for the message;

if no retry attempts remain for the message, said message delivery system informing said automated voice response unit to delete the message and informing a scheduler to remove said schedule event from said scheduler database; and

said automated voice response unit deleting the message.

18. A system for recording and storing a message from a user for delivery to a recipient, comprising:

means for storing the message in a message database;

means for storing an access record corresponding to said stored message, wherein said access record comprises message delivery information;

means for sending a schedule event request to a message delivery system, said schedule event request including said message delivery information;

means for determining a time to initiate delivery of the message using said message delivery information;

means for assigning a scheduler ID to uniquely identify said message delivery information for the message;

means for updating said access record to include said scheduler ID; and

means for storing a schedule event in a scheduler database, the schedule event indicating that the delivery of the message is to be initiated at said determined time.

19. The system of claim 18, wherein said means for storing the message in a message database, comprises:

means for sending a first packet of the message to said message database;

means for assigning a message key to said first packet; and

means for sending remaining packets of the message to said message database using said message key.

20. The system of claim 18, further comprising:

means for determining that it is time to deliver a scheduled message;

means for retrieving said scheduled message from said message database;

means for initiating a call to the recipient; and

means for delivering said scheduled message to said recipient.