System and method for conducting poll at a processor associated with the originating switch

• US 5,675,635 A
• Filed: 01/24/1996
• Issued: 10/07/1997
• Est. Priority Date: 01/24/1996
• Status: Expired due to Term

• Current Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Setter, James David, Vos, Benjamin Mark, Dahman, Robert Eugene, Ramacher, James Frank, Khuc, Minh Duy
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/590,090
• Time in Patent Office: 622 Days
• Field of Search: 379/67, 379/88, 379/89, 379/92, 379/201, 379/207, 379/265, 379/266, 379/309, 379/216, 379/230, 379/93, 379/111, 379/113, 379/112, 370/449
• US Class Current: 379/112.01
• CPC Class Codes: H04M 2203/1041 Televoting
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04Q 2213/13515 authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A system and method for conducting a dial-in telephone poll prompts callers at remote terminals to participate in the poll by selectively dialing a telephone number corresponding to a specific response to the poll. Each call from a poll participant is received at a switch that is the originating switch for that call. The originating switch also receives caller data indicating the dialed number associated with the call. This caller data is forwarded to a processor associated with the originating switch for counting the number of calls placed to each telephone number associated with the poll. The associated processor may also include a polling table containing a list of telephone numbers associated with the poll and a corresponding list of message IDs. Upon receiving caller data from an originating switch, the associated processor increments a counter for the dialed number and returns a corresponding message ID to the originating switch. The message ID indicates the address of a prerecorded voice message stored at the originating switch. The voice message, which is played for the caller just prior to termination of the call, typically confirms that the caller'"'"'s response has been recorded. After the polling session has ended, the results of the poll may be obtained from the associated processor.

Claims

1. A method for operating a telecommunications network to conduct a poll wherein the poll has at least two possible responses and wherein each response is associated with a unique telephone number, wherein a caller selects one of the responses to the poll by selecting the telephone number that is associated with the selected response, wherein the caller participates in the poll by placing a telephone call to the selected telephone number, the method comprising:

receiving the telephone call into a switch in the telecommunications network wherein the call is placed by the caller using the selected telephone number that is associated with the selected response to the poll, wherein the switch is the only device in the telecommunications network to receive and perform call processing on the call, and wherein the call is not routed from the switch;

receiving information into the switch indicating the selected telephone number used by the caller to place the call and participate in the poll;

directing information from the switch to a processor in the telecommunications network indicating the selected telephone number used by the caller to place the call and participate in the poll; and

in the processor, using the information indicating the selected telephone number used by the caller to place the call and participate in the poll to provide a count of calls placed to the selected telephone number.

2. The method of claim 1, further comprising:

in the processor, selecting a message identifier based on the selected telephone number used by the caller to place the call and participate in the poll;

transmitting the message identifier from the processor to the switch; and

in the switch, playing a message to the caller based on the message identifier.

3. The method of claim 2, wherein the message indicates the caller'"'"'s selected response to the poll.

4. The method of claim 1, further comprising receiving information into the switch indicating a telephone number of the caller.

5. The method of claim 4, further comprising limiting participation in the poll based on at least a portion of the telephone number of the caller.

6. The method of claim 1, further comprising limiting participation in the poll based on a time of the call.

7. The method of claim 1, further comprising limiting participation in the poll based on a total number of calls to the poll.

8. The method of claim 1, further comprising displaying results of the poll in a graphical format.

9. The method of claim 8, wherein the graphical format is displayed on a monitor.

10. The method of claim 1 wherein the call is a toll-free call.

11. The method of claim 1 wherein the call is a "900" call.

12. A telecommunlcations system for conducting a poll wherein the poll has at least two possible responses and wherein each response is associated with a unique telephone number, wherein callers select responses to the poll by selecting the telephone numbers that are associated with the selected responses, wherein the callers participate in the poll by placing telephone calls to the selected telephone numbers, the telecommunications system comprising:

a plurality of switches wherein each switch is operational to receive the telephone calls that are placed by the callers using the selected telephone numbers that are associated with the selected responses to the poll, wherein each one of the switches that receives one of the calls is operational to transmit information indicating the selected telephone number used to place that call, and wherein each one of the switches that receives one of the calls is the only device in the telecommuniations system to receive and perform call processing on that call, and wherein that call is not routed from that switch; and

a plurality of processors that are linked to the switches and that are operational to receive the information from the switches indicating the selected telephone numbers used by the callers to place the calls and to provide a count of calls placed to each of the selected telephone numbers.

13. The system of claim 12 further comprising a batch processor that is linked to the processors and that is operational to collect poll results from the processors, wherein the processors are each operational to provide the poll results to the batch processor.

14. The system of claim 12 wherein the telecommunications system is in an interexchange carrier.

15. The system of claim 12 wherein the processors are Service Control Points.

16. The system of claim 12 wherein the processors are linked to the switches using Signaling System #7.

17. A telecommunications system for conducting a poll wherein the poll has at least two possible responses and wherein each response is associated with a unique telephone number, wherein callers select responses to the poll by selecting the telephone numbers that are associated with the selected responses, wherein the callers participate in the poll by placing telephone calls to the selected telephone numbers, the telecommunications system comprising:

a plurality of switches wherein each switch is operational to receive the telephone calls that are placed by the callers using the selected telephone numbers that are associated with the selected responses to the poll, wherein each one of the switches that receives one of the calls is operational to transmit information indicating the selected telephone number used to place that call, and wherein each one of the switches that receives one of the calls is the only device in the telecommunications system to receive and perform call processing on that call, and that call is not routed from that switch;

a plurality of processors that are linked to the switches and that are operational to receive the information from the switches indicating the selected telephone numbers used by the callers to place the calls and to provide a count of calls placed to each of the selected telephone numbers; and

a batch processor that is linked to the processors and that is to collect from each of the processors the count of calls placed to each of the selected telephone numbers.