Interface enabling voice messaging systems to interact with communications networks

• US 5,689,550 A
• Filed: 08/08/1994
• Issued: 11/18/1997
• Est. Priority Date: 08/08/1994
• Status: Expired due to Fees

• Current Assignee: Voicecom Telecommunications LLC (Amvensys Telecom Holdings LLC)
• Original Assignee: Voice-Tel Enterprises, Inc. (TE Connectivity Limited)
• Inventors: Garson, Michael, Stewart, Bruce D.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US08/287,822
• Time in Patent Office: 1,198 Days
• Field of Search: 379/89, 379/88, 379/67, 379/94, 379/207, 379/204, 379/202, 379/32, 370/61, 370/85.13, 370/60.1, 370/352, 370/355, 370/395, 370/401, 370/402, 370/403, 370/404, 370/428, 348/15, 348/14
• US Class Current: 379/88.18
• CPC Class Codes: H04L 12/6418 Hybrid transport
• CPC Class Codes: H04L 2012/6472 Internet
• CPC Class Codes: H04L 2012/6475 N-ISDN, Public Switched Telephone Network [PSTN]
• CPC Class Codes: H04L 2012/6481 Speech, voice
• CPC Class Codes: H04L 2012/6486 Signalling Protocols
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems

Abstract

Methods and apparatus for interfacing a plurality of voice messaging systems with a communications network are disclosed. Voice messages from voice message computers 450 are processed by an interface 410 and transmitted over communications network 390 to its destination. The interface allows the voice messaging computers to establish connection to the communications network without dialing into it.

Claims

1. A communication system, comprising:

a communications network for transmitting data formatted according to a first protocol suite;

a plurality of voice messaging systems interconnected by said communications network, each voice messaging system comprising,

a first voice messaging processor coupled to a telephone network for receiving a first voice message from a subscriber of said telephone network and generating a representation of said first voice message according to a second protocol; and

a first interface for coupling said first voice messaging processor to said communications network, said first interface for receiving said representation of said first voice message from said first voice messaging processor and converting said representation of said first voice message to a converted representation of said first voice message according to said first protocol suite for transmission over said communications network to another of said voice messaging systems; and

a management site coupled to said communications network, said management site comprising

an identifier server for receiving an undeliverable voice message and determining a reason said undeliverable voice message could not be delivered.

2. The communication system of claim 1 wherein said second protocol is a Digital Data Communication Message Protocol (DDCMP) and said first protocol suite is a Transmission Control Protocol/Internet Protocol (TCP/IP) suite.

3. The communication system of claim 1 wherein said communications network comprises a wide area network.

4. The communication system of claim 3 wherein said wide area network comprises an Asynchronous Transfer Mode network.

5. The communication system of claim 1 further comprising a router connected to said communications network and said first interface, said router being for determining a path within said communications network through which said converted representation of said first voice message is transmitted to said another of said voice messaging systems.

6. The communication system of claim 5 wherein said router and said first interface are connected via a local area network.

7. The communication system of claim 6 wherein said local area network comprises an Ethernet.

8. The communication system of claim 1 further comprising:

a second voice messaging processor associated with said another of the voice messaging systems for storing a reconverted representation of said first voice message in said first protocol; and

a second interface for coupling said second voice messaging processor to said communications network, wherein said second interface receives said converted representation of said first voice message from said communications network, reconverts it to said reconverted representation of said first voice message, and transmits it to said second voice messaging processor.

9. The communication system of claim 1 wherein each voice messaging processor comprises a programmable digital computer.

10. The communication system of claim 1 wherein said management site further comprises:

a router for connecting said management site to said communications network;

a network manager providing management functions for said communications network;

a catcher server for receiving a first call detail report record from said first interface, said first call detail report record containing information corresponding to said first voice message, said catcher server storing said first call detail report record in a database, said database comprising a plurality of call detail report records; and

a programmable digital computer, said computer accessing said database so as to generate billing reports.

11. The communication system of claim 10 wherein said management site further comprises:

a translation server for translating said representation of said first voice message to a different medium; and

a video conference server for providing video conferencing to said communications network.

12. A method for providing voice messaging services using a plurality of voice messaging systems interconnected via a communications network, each voice messaging system comprising a voice messaging processor and an interface, the method comprising the steps of:

in a first voice messaging system, generating a representation of a first voice message in a first voice messaging processor coupled to a telephone network, said first voice message being received from a subscriber of said telephone network, said representation of said first voice message being formatted according to a first protocol;

transmitting said representation of said first voice message via a local area network to a first interface, said first interface for converting said first protocol to a second protocol suite for transmission of a converted representation of said first voice message over said communications network from said first voice messaging system to a second voice messaging system, the second voice messaging system comprising a second interface and a second voice messaging processor;

receiving said converted representation of said first voice message at said second interface, said second interface reconverting said second protocol suite to said first protocol for processing by said second voice messaging processor; and

providing a management site coupled to the communications network for receiving an undeliverable voice message and determining a reason said undeliverable voice message could not be delivered.

13. The method as recited in claim 12 wherein said transmitting step comprises the steps of:

establishing connection between said first voice messaging processor and said first interface;

sending said representation of said first voice message to said first interface after connection has been established;

processing said representation of said first voice message to determine a network address associated with said second voice messaging system;

converting said first protocol to said second protocol suite;

initiating connection between said first interface and said second interface; and

transmitting said converted representation of said first voice message from said first interface to said second interface.

14. The method as recited in claim 12 wherein said receiving step comprises the steps of:

reconverting said converted representation of said first voice message from said second protocol suite to said first protocol thereby generating a reconverted representation of said first voice message;

establishing connection with said second voice messaging processor; and

delivering said reconverted representation of said first voice message to said second voice messaging processor.

15. The method as recited in claim 14 further comprising the step of determining a path by which said converted representation of said first voice message is transmitted over said communications network to said second voice messaging system.

16. The method as recited in claim 14 further comprising the steps of:

generating a first call detail report corresponding to said first voice message;

storing said first call detail report in a temporary database containing a plurality of call detail reports; and

transferring said plurality of call detail reports to a permanent database residing at said management site after said plurality of call detail reports have reached a predetermined number or a predetermined time has elapsed.

17. The method as recited in claim 12 wherein said first protocol is a variant of Digital Data Communication Message Protocol (DDCMP) protocol and said second protocol suite is a Transmission Control Protocol/Internet Protocol (TCP/IP) suite.

18. The method as recited in claim 12 further comprising the steps of:

sending a receipt acknowledgment from said second interface to said first interface indicating a successful message delivery when said converted representation of said first voice message successfully reaches said second interface; and

sending a message failure indication from said second interface to said first interface indicating an unsuccessful message delivery when said converted representation of said first voice message fails to reach said second interface.

19. The method as recited in claim 18 further comprising the steps of:

generating a failure record when said converted representation of said first voice message fails to reach said second voice messaging processor; and

storing said failure record in a failure record database.

20. The method as recited in claim 12 further comprising the steps of:

translating said representation of said first voice message to a message formatted in a different medium; and

transmitting said message to another one of the voice messaging systems.

21. A communication system, comprising:

a communications network for transmitting data formatted according to a first protocol suite;

a plurality of voice messaging systems interconnected by said communications network, each voice messaging system comprising,

a voice messaging processor coupled to a telephone network for receiving a first voice message from a subscriber of said telephone network and generating a representation of said first voice message according to a second protocol; and

an interface for coupling said voice messaging processor to said communications network, said interface for receiving said representation of said first voice message from said voice messaging processor and converting said representation of said first voice message to said first protocol suite for transmission over said communications network to another of the voice messaging systems; and

a management site coupled to said communications network, said management site comprising;

a router for connecting said management site to said communications network;

a network manager providing management functions for said communications network;

a catcher server for receiving a call detail report record from said first interface, said call detail report record containing information regarding said first voice message, said catcher server storing said call detail report record containing information regarding said first voice message, said catcher server storing said call detail report record in a database, said database comprising a plurality of call detail report records;

a programmable digital computer, said computer accessing said database so as to generate billing reports; and

an identifier server for receiving an undeliverable voice message and determining a reason said undeliverable voice message could not be delivered.

22. A communication system, comprising:

a communications network for transmitting data formatted according to a first protocol suite;

a plurality of voice messaging systems interconnected by said communications network, each voice messaging system comprising,

a voice messaging processor coupled to a telephone network for receiving a first voice message from a subscriber of said telephone network and generating a representation of said first voice message according to a second protocol; and

an interface for coupling said voice messaging processor to said communications network, said interface for receiving said representation of said first voice message from said voice messaging processor and converting said representation of said first voice message to said first protocol suite for transmission over said communications network to another of the voice messaging systems; and

a management site coupled to said communications network, said management site comprising;

a router for connecting said management site to said communications network;

a network manager providing management functions for said communications network;

a catcher server for receiving a call detail report record from said first interface, said call detail report record containing information regarding said first voice message, said catcher server storing said call detail report record containing information regarding said first voice message, said catcher server storing said call detail report record in a database, said database comprising a plurality of call detail report records;

a programmable digital computer, said computer accessing said database so as to generate billing reports;

an identifier server for receiving an undeliverable voice message and determining a reason said undeliverable voice message could not be delivered;

a translation server for translating said first voice message to a different medium; and

a video conference server for providing video conferencing to said communications network.

23. A communication system, comprising:

a communications network for transmitting data formatted according to a first protocol suite;

a plurality of voice messaging systems interconnected by said communications network, each voice messaging system comprising,

a voice messaging processor coupled to a telephone network for receiving a first voice message from a subscriber of said telephone network and generating a representation of said first voice message according to a second protocol; and

an interface for coupling said voice messaging processor to said communications network, said interface for receiving said representation of said first voice message from said voice messaging processor and converting said representation of said first voice message to said first protocol suite for transmission over said communications network to another of the voice messaging systems; and

a management site coupled to said communications network, said management site comprising;

a network manager providing management functions for said communications network;

a router for connecting said management site to said communications network; and

an identifier server for receiving an undeliverable voice message and determining a reason said undeliverable voice message could not be delivered.

24. A communication system, comprising:

a communications network for transmitting data formatted according to a first protocol suite;

a plurality of voice messaging systems interconnected by said communications network, each voice messaging system comprising,

a voice messaging processor coupled to a telephone network for receiving a first voice message from a subscriber of said telephone network and generating a representation of said first voice message; and

an interface for coupling said voice messaging processor to said communications network, said interface for receiving said representation of said first voice message from said voice messaging processor and converting said representation of said first voice message for transmission over said communications network to another of the voice messaging systems; and

a management site coupled to the communications network, said management site including an identifier server for receiving an undeliverable voice message and determining a reason said Undeliverable voice message could not be delivered.

25. A method for providing voice messaging services using a plurality of voice messaging systems interconnected via a communications network, each voice messaging system comprising a voice messaging processor and an interface, the method comprising the steps of:

generating a representation of a first voice message in a first voice messaging processor coupled to a telephone network, said first voice message being received from a subscriber of said telephone network;

transmitting said representation of said first voice message via a network to a first interface associated with said first voice messaging processor, said first interface for converting said representation of said first voice message to a converted representation of said first voice message for transmission over said communications network to a second voice messaging system, the second voice messaging system comprising a second interface and a second voice messaging processor;

receiving said converted representation of said first voice message at said second interface, said second interface reconverting said converted representation of said first voice message for processing by said second voice messaging processor; and

providing a management site coupled to the communications network for receiving an undeliverable voice message and determining a reason said undeliverable voice message could not be delivered.