Telecommunications service creation apparatus and method

• US 5,701,419 A
• Filed: 08/31/1994
• Issued: 12/23/1997
• Est. Priority Date: 03/06/1992
• Status: Expired due to Term

• Current Assignee: Bell Atlantic Network Services, Inc. (Verizon Communications Inc.)
• Original Assignee: Bell Atlantic Network Services, Inc. (Verizon Communications Inc.)
• Inventors: McConnell, Von K.
• Primary Examiner(s): Weinhardt, Robert A.
• Assistant Examiner(s): Thomas, Joseph
• Application Number:
  US08/298,081
• Time in Patent Office: 1,210 Days
• Field of Search: 364/400, 364/401, 395/154, 395/161, 395/226, 395/227, 395/201, 379/90, 379/94, 379/96, 379/201, 379/204, 379/206, 379/207, 379/211, 379/230
• US Class Current: 705/27.2
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 3/0033 customer-controlled
• CPC Class Codes: H04Q 3/0054 Service creation techniques

Abstract

A standalone, off network, station or terminal having a video screen and audio output to describe a telephone service to a prospective customer, demonstrate the service, and enable the customer to create a new service or service modification in an unassisted manner. Customer input to the terminal is by touch screen in response to visual and audio prompts. A graphic chart is created to provide flow chart depiction of the service. The console contains a processor, accompanying storage or memory and a large capacity ROM storage preferably in the form of a CDI unit. The terminal may be connected to the network to download service creation data and implement the requested service.

Claims

1. A public communications terminal for advertising or ordering services offered by an Advanced Intelligent Network (AIN) telephone system having an integrated service control point (ISCP) operatively connected via control-signal channels to Service Switching Points (SSP), and a service creation environment (SCE), said terminal comprising:

a connection to a servicing telephone landline contained in said AIN and connected to an SSP;

a display, including video and audio output devices, and configured to graphically display a region having a plurality of separate areas and served by a plurality of separate user facilities, each said user facility being associated with a unique subscriber telephone line other than said servicing telephone landline;

a processor including storage means for storing operating and program data;

said processor being responsive to said data for controlling said video/audio output means to present to a user of said terminal a video/audio depiction of available services for service selection and input of parameters;

input means associated with said video output means and responsive to actuation by a user for generating signals defining selection and parameter inputs by said user wherein, responsive to actuation by the user, an area within a displayed region to be served by an associated one of the plurality of separate facilities is selectable;

interface means for receiving said signals and translating said signals into data defining services and service parameters, and for storing said data in said storage means; and

means for downloading said data to said SCE through said ISCP to effect service changes to the associated subscriber telephone lines other than said servicing telephone landline, wherein service is changeable such that service orders originating from a selected area are directed to the facility associated with said selected area.

2. The terminal according to claim 1 wherein said operating and program data in conjunction with said processor effect output from said display including service advertising, service description and instructions for using said terminal for arranging a service.

3. The terminal according to claim 1 wherein said input means includes a touch screen on said video device.

4. The terminal according to claim 1 wherein said input means includes mouse driven selection device.

5. The terminal according to claim 1 wherein at least certain of said data stored in said storage means has been input from a medium supplied by a telephone service provider.

6. The terminal according to claim 1 wherein said processor responsive to stored program data and data input by said user controls said video device to display a step-by-step graphical depiction of the creation of a service selected and defined by said user.

7. The terminal according to claim 6 wherein said processor responsive to stored program data and data input by said user controls said video device to provide a demonstration of the operation of the service selected and defined by said user.

8. The terminal according to claim 1, further comprising a switch, and means for actuating said switch to connect said terminal to said AIN and transfer to said AIN data from said storage in said terminal to install the selected service for use.

9. The terminal according to claim 1, further comprising a high capacity storage means having stored therein data indicating the current service feature status of subscriber telephones to said AIN, said processor arranged for accessing said data in said high capacity storage means responsive to a user input of a directory number.

10. A public communications terminal for advertising or ordering enhanced telephone services offered by an Advanced Intelligent Network (AIN) telephone system having an integrated service control point (ISCP) operatively connected via control signal channels to Service Switching Points (SSP), and a service creation environment (SCE), said terminal comprising:

a connection to a servicing telephone landline contained in said AIN and connected to an SSP;

a display, including video and audio output devices, and configured to graphically display separate areas within a facility having an associated plurality of communications devices, each said area having an associated service responsibility;

a processor including storage means for storing operating and program data;

high capacity storage means for storing data indicative of an enhanced service feature status of communications devices served by said AIN;

said processor being responsive to said data for controlling said video/audio output devices to present to a user of said terminal a video/audio depiction of available enhanced services for service selection and input of parameters;

input means associated with said video output devices and responsive to actuation by a user for generating signals defining selection and parameter input by said user in response to queries from said display wherein, responsive to actuation by the user, an area within said facility to be served by an associated one of said plurality of communications devices located within said facility and connected to a unique subscriber telephone line is selectable;

interface means for receiving said signals and translating said signals into data defining enhanced services and service parameters and for storing said data in said storage means; and

means for downloading said data to said SCE through said ISCP to effect service changes to subscriber telephone lines other than said servicing telephone landline, wherein service is changeable such that, orders for a service corresponding to the service responsibility associated with a selected area are directed to the communications device associated with said selected area.

11. The terminal according to claim 10 wherein said input means responsive to input of a directory number by said user generates signals defining selection and parameter inputs by said user in response to queries from said display which are responsive to said enhanced service feature status data stored in said high capacity storage means to insure compatibility of enhanced services offered to said user.

12. The terminal according to claim 10 wherein said operating and program data in conjunction with said processor effect output from said display including animated video and graphic depictions for implementing selection and parameter inputs by said user.

13. The terminal according to claim 12 wherein said input means includes a touch screen on said video device.

14. The terminal according to claim 13 wherein processor responsive to stored program data and data input by said user controls said video device to display a step-by-step graphical depiction of the operation of the service selected and defined by said user.

15. The terminal according to claim 12 wherein said input means includes a mouse driven selection device.

16. The terminal according to claim 12 wherein said processor responsive to stored program data and data input by said user controls said video device to display a step-by-step graphical depiction of the creation of the service selected and defined by said user.

17. The terminal according to claim 12, further comprising a switch and means for actuating said switch to connect said terminal to said AIN and transfer to said terminal data from said AIN to update data stored in said high capacity storage means.

18. The terminal according to claim 10 further comprising a switch and means for actuating said switch to connect said terminal to said AIN and transfer to said network data from said stored information in said terminal to install the service selected by said user for use.

19. A method of using a terminal for advertising and ordering services in an advanced intelligent network comprising:

describing service options in a multi-media program;

permitting a user to select service options;

presenting an audio-visual program illustrating operation of service options selected by the user; and

transmitting a representation of a service having the service options selected by the user to said advanced intelligent network for implementation;

wherein said selected service options include changing the service such that service orders originating from one of a plurality of separate geographic areas designated by the user are directed to one of a plurality of separate service facilities associated with the designated geographic area, each said user facility being associated with a unique subscriber telephone line other than said servicing telephone landline or service orders for service corresponding to a service responsibility associated with one of a plurality of separate areas within a single facility, said single facility having an associated plurality of communications devices, designated by the user are directed to one of said plurality of communications devices within said user facility which is associated with the designated area and connected to a unique subscriber telephone line.

20. A method for advertising or ordering services offered by an Advanced Intelligent Network (AIN) telephone system having an integrated service control point (ISCP) operatively connected via control-signal channels to Service Switching Points (SSP), and a service creation environment (SCE), comprising the steps of:

connecting a terminal to a servicing telephone landline contained in said AIN and connected to an SSP;

displaying to a user of said terminal a region having a plurality of separate areas and served by a plurality of separate user facilities, each of said user facilities being associated with a unique subscriber telephone line other than said servicing telephone line;

presenting to the user of said terminal a video/audio depiction of available services for service selection and input of parameters;

generating signals corresponding to a user service selection and user parameter inputs which define an area within the displayed region to be served by an associated one of the plurality of separate facilities selected by the user;

translating said signals into data defining the selected service and the input parameters; and

downloading said data to said SCE through said ISCP to effect service changes to subscriber telephone lines other than said servicing telephone landline, wherein service is changeable such that service orders originating from the selected area are directed to the facility associated with said selected area.

21. A method for advertising or ordering services according to claim 20, further comprising the step of:

presenting to the user of said terminal a video/audio depiction of at least one of service advertising, service description and instructions for using the terminal to arrange for the available services.

22. A method for advertising or ordering services according to claim 20, further comprising the step of:

presenting to the user of said terminal a video/audio depiction of a demonstration of the operation of the service selected by the user.

23. A method for advertising or ordering services according to claim 20, further comprising the step of:

testing the operation of the service selected by the user in a simulated environment with at least some stages of the selected service being displayed as a representation of the type of actions taken during provision of the selected service.

24. A method for advertising or ordering enhanced telephone services offered by an Advanced Intelligent Network (AIN) telephone system having an integrated service control point (ISCP) operatively connected via control signal channels to Service Switching Points (SSP), and a service creation environment (SCE), comprising the steps of:

connecting a terminal to a servicing telephone landline contained in said AIN and connected to an SSP;

displaying separate areas within a facility having an associated plurality of communications devices, each said area having an associated service responsibility;

presenting to a user of said terminal a video/audio depiction of available enhanced services for service selection and input of parameters;

generating signals corresponding to a service selection and parameters input by said user defining a selected area within said facility to be served by an associated one of said plurality of communications devices located within said facility which is connected to a unique subscriber telephone line;

translating said signals into data defining enhanced services and service parameters; and

downloading said data to said SCE through said ISCP to effect service changes to subscriber telephone lines other than said servicing telephone landline, wherein service is changeable such that, orders for a service corresponding to the service responsibility associated with the selected area are directed to the communications device associated with said selected area.

25. A method for advertising or ordering services according to claim 24, further comprising the step of:

presenting to the user of said terminal a video/audio depiction of at least one of service advertising, service description and instructions for using the terminal to arrange for the available services.

26. A method for advertising or ordering services according to claim 24, further comprising the step of:

presenting to the user of said terminal a video/audio depiction of a demonstration of the operation of the service selected by the user.

27. A method for advertising or ordering services according to claim 24, further comprising the step of:

testing the operation of the service selected by the user in a simulated environment with at least some stages of the selected service being displayed as a representation of the type of actions taken during provision of the selected service.