Method for mediating social and behavioral processes in medicine and business through an interactive telecommunications guidance system
First Claim
1. A system for interactive preventative medical guidance and commercial goal management comprising:
- a) polling means for creating a database of personalized input data indicative of an individual'"'"'s particular behavioral issue;
b) evaluation means for determining an individual'"'"'s temporal behavioral stage from said database selected from one of a plurality of behavioral stages;
(c) mediation means for determining from said evaluation means and said database a behavioral routine for changing said selected temporal behavioral stage;
(d) program means including transmission means for delivering to said individual specific content based communication based on said behavioral routine determined by said mediation means for changing said selected temporal behavioral stage; and
(e) feedback means for receiving an individual'"'"'s response to said content based communication wherein said mediation means provides periodic reevaluation of said response for determining readjustment of said behavioral routine and said content based communication.
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Abstract
A method for mediating social and behavioral influence processes through an interactive telecommunications guidance system for use in medicine and business (10) that utilizes an expert (200) such as a physician, counselor, manager, supervisor, trainer, or peer in association with a computer (16) that produces and sends a series of motivational messages and/or questions to a client, patient or employee (50) for changing or reinforcing a specific behavioral problem and goal management. The system (10) consists of a client database (12) and a client program (14) that includes for each client unique motivational messages and/or questions based on a model such as the transtheoretical model of change comprising the six stages of behavioral change (100) and the 14 processes of change (114), as interwining, interacting variables in the modification of health, mental health, and work site behaviors of the client or employee (50). The client program (14) in association with the expert (200) utilizes the associated 14 processes of change (114) to move the client (50) through one of the six stages of behavioral change (100) when appropriate by using a plurality of transmission and receiving means. The database and program are operated by a computer (16) that at preselected time periods sends the messages and/or questions to the client (50) through use of a variety of transmission means and furthermore selects a platform of behavioral issues that is to be addressed based on a given behavioral stage or goal (100) at a given time of day.
1347 Citations
58 Claims
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1. A system for interactive preventative medical guidance and commercial goal management comprising:
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a) polling means for creating a database of personalized input data indicative of an individual'"'"'s particular behavioral issue; b) evaluation means for determining an individual'"'"'s temporal behavioral stage from said database selected from one of a plurality of behavioral stages; (c) mediation means for determining from said evaluation means and said database a behavioral routine for changing said selected temporal behavioral stage; (d) program means including transmission means for delivering to said individual specific content based communication based on said behavioral routine determined by said mediation means for changing said selected temporal behavioral stage; and (e) feedback means for receiving an individual'"'"'s response to said content based communication wherein said mediation means provides periodic reevaluation of said response for determining readjustment of said behavioral routine and said content based communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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42. An interactive preventative medical guidance system for use by a client comprising:
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a) means for recording and accessing a client'"'"'s database that includes a client program which incorporates for each client, a calling schedule and personal identification number; b) means for reinforcing predetermined client behavior based upon said means for recording and accessing said clients database by use of an expert who determines for each client one of either specific motivational messages, stimuli or questions which are to be responded to by the client; (c) a computer having means for accessing said client database and said client program, said computer producing in sequence, a digital telephone signal that corresponds to a client'"'"'s telephone number, a digital client validation request signal and one of either said motivational messages, stimuli or questions determined by said expert as said means for reinforcing said predetermined client behavior that are only sent if said client'"'"'s validation request signal is responded to by the client with a valid personal identification number, (d) means for converting digital signals produced by said computer to telephone tone signals that are sent to a client'"'"'s dual tone multifrequency telephone set via a telephone network where said telephone set is queued to respond to the client'"'"'s validation request, hear said motivational message(s) and to respond to said questions; (e) means for converting telephone tone signals originating at said client'"'"'s telephone set to digital signals for application to and processing by said computer; and (f) means for permanently recording and evaluating all outgoing and incoming client communications for periodic reevaluation by said expert for updating said motivational messages, stimuli or questions determined by said expert as said means for reinforcing said predetermined client behavior. - View Dependent Claims (43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57)
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58. A method for an automated and interactive positive motivation system comprising the steps of:
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(a) recording a client calling schedule and personal identification number for a client; (b) storing said recording of said client calling schedule and said personal identification number in a client database; (c) producing a digital telephone signal that corresponds to said recording and said storing of said personal identification number in accordance with said client calling schedule in said client database; (d) converting said produced digital telephone signal to telephone tone signals in correspondence to said recording and said storing of said personal identification number in accordance with said client calling schedule in said client database; (e) sending said telephone tone signals from said converting of said digital telephone signal in accordance to said recording and said storing of said client calling schedule in said client database to a client'"'"'s dual tone multifrequency telephone set; (f) comparing said telephone tone signals from said converting of said digital telephone signal corresponding to said personal identification number in said client database to a client'"'"'s telephone tone signal input wherein if a match is found, a program means delivers one of either motivational messages, stimuli or questions to said client; and (g) processing said client'"'"'s response to said motivational messages, stimuli or questions by said program means and permanently recording said client'"'"'s response in said client database, whereby said client calling schedule in said client database is updated by said program means for producing and converting said digital telephone signal in accordance with said client calling schedule to deliver another set of said motivational messages, stimuli or questions to said client.
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Specification