System and method to automatically provide an electronic consumer rebate

• US 5,729,693 A
• Filed: 05/03/1996
• Issued: 03/17/1998
• Est. Priority Date: 12/28/1993
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Holda-Fleck, Marilyn A.
• Primary Examiner(s): Weinhardt, Robert A.
• Application Number:
  US08/781,177
• Time in Patent Office: 683 Days
• Field of Search: 395/201, 395/214, 395/226, 395/239, 379/90.01, 379/93.12, 379/93.13, 379/88
• US Class Current: 705/14.26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 30/0234 Rebates after completed purchase
• CPC Class Codes: G07G 1/145 PLU-management

Abstract

A system to automatically provide to a consumer an electronic rebate by an existing telephone network and system. The consumer dials a dedicated preassigned telephone number and is prompted to enter the product code and a serial number for purchase verification purposes. A rebate is provided instantaneously in the form of a credit to the consumer'"'"'s telephone account. The rebates so provided to consumers are collated on a per manufacturer basis, and the telephone service provider issues statements to the rebating manufacturers to cover the rebates issued as well as its service charge.

Claims

1. A method for crediting to a purchaser of a manufacturer'"'"'s product a rebate correlated to the purchase, said method comprising the steps of:

a) providing to the purchaser a rebate system access telephone number;

b) upon connection of a telephone call initiated by the purchaser to a telephone station corresponding to the rebate system access telephone number, prompting the purchaser to enter into the system a product code;

c) accepting the purchaser'"'"'s input of a product code correlated to the purchased product and storing said product code in a product code register;

d) verifying the validity of the accepted product code and terminating the call if the product code is invalid,

wherein said product code verifying step comprises the steps of;

i) accessing a first computer data base using said product code as an address, said first computer data base comprising product code valid flag data for determining the propriety of issuing a rebate for a product corresponding to said product code, manufacturer data for identifying the particular manufacturer of the product corresponding to said product code, and rebate data for setting the rebate amount for the product corresponding to said product code; and

ii) terminating the call when said product code valid flag is false;

e) prompting the purchaser to enter into the system a serial number unique to the particular product purchased by the purchaser;

f) accepting the purchaser'"'"'s input of a serial number and storing said serial number in a serial number register;

g) verifying the validity of the accepted serial number and that said serial number has not been previously rebated and terminating the call if said serial number is invalid or has been previously rebated,

wherein said serial number verifying step comprises the steps of;

i) accessing a second computer data base using said serial number and said product code as an address, said second computer data base comprising serial number valid flag data for verifying that the serial number entered by the purchaser has not been previously rebated; and

ii) terminating the call when said serial number valid flag is false; and

h) crediting an account dedicated to the purchaser with the rebate amount corresponding to the product code;

whereby the purchaser is immediately provided with a rebate in the form of a credit to a dedicated account and the need for merchant participation and paper processing of the rebate is eliminated.

2. The method of claim 1 further comprising the steps of:

k) collating the total amounts rebated in a predetermined period to all purchasers of products from a particular manufacturer,

wherein said collating step comprises the steps of;

i) accessing a third computer data base using said manufacturer data as an address, said third computer data base comprising rebate tally data for each manufacturer; and

ii) increasing said rebate tally data by said rebate data when said product code and said serial number are verified and the propriety of issuing a rebate has been affirmed; and

l) billing the manufacturer for the total amounts rebated.

3. The method of claim 1 in which the credited account is the purchaser'"'"'s telephone account.

4. The method of claim 1 in which said prompting steps are implemented by prerecorded voice instructions.

5. The method of claim 1 in which the accepting steps are implemented by speech recognition means and the purchaser'"'"'s input of a product code and a serial number is by voice input.

6. The method of claim 1 in which the accepting steps are implemented by dual tone multi frequency decoding means and the purchaser'"'"'s input of a product code and a serial number is by a touch-tone keypad.

7. The method of claim 1 further comprising the step of:

j) determining that the credited purchaser has already been rebated for a particular product code so that subsequent attempts by the credited purchaser to rebate the same product code may be denied,

wherein said rebate determination step comprises the steps of;

i) accessing a fourth computer data base using an automatic identification number corresponding to a particular purchaser requesting a rebate as an address, said fourth computer data base comprising product code history data corresponding to the product codes previously input into said system to provide to telephone customers a rebate by said purchasers; and

ii) comparing said product code history data with a proffered product code to determine the propriety of terminating said call.

8. In a public switched telephone network, a system to provide to telephone customers a rebate for the purchase of a manufacturer'"'"'s product, said rebate being in the form of an electronic credit to the purchaser'"'"'s telephone account, said system comprising:

a) means to recognize a predetermined rebate access telephone number which has been dialed into the telephone network by the product purchaser;

b) means to prompt the purchaser to enter into the telephone network a product code associated with the purchaser'"'"'s product;

c) means to verify the validity of the product code entered by the purchaser and terminate the call if the product code is invalid,

wherein said product code is used as an address to access information in a first computer data base,

said first computer data base comprising product code valid flag data for determining the propriety of issuing a rebate for a product corresponding to said product code, manufacturer data for identifying the particular manufacturer of the product corresponding to said product code, and rebate data for setting the rebate amount for the product corresponding to said product code;

d) means to prompt the purchaser to enter into the telephone network a unique product serial number associated with the purchaser'"'"'s product;

e) means to verify the validity of the serial number entered by the purchaser and to terminate the call if the serial number is invalid,

wherein said serial number and said product code are used as an address to access information in a second computer data base,

said second computer data base comprising serial number valid flag data for verifying that the serial number entered by the purchaser has not been previously rebated;

f) means for terminating the call if the serial number has been previously rebated;

g) means to credit the purchaser'"'"'s telephone account with the rebate amount corresponding to the product code;

whereby the purchaser is immediately provided with a rebate in the form of a credit to his telephone account and the need for merchant participation and paper processing of the rebate is eliminated.

9. The system of claim 8 further comprising:

i) means for collating the total amounts rebated in a predetermined period to all purchasers of products from a particular manufacturer,

wherein said manufacturer data is used as an address in a third computer data base,

said third computer data base comprising rebate tally data for each manufacturer which is increased by said rebate data when said product code and said serial number are verified and the propriety of issuing a rebate has been affirmed; and

j) means for billing the manufacturer for the total amounts rebated.

10. The system of claim 8 in which the credited account is the purchaser'"'"'s telephone account.

11. The system of claim 8 in which said prompting means are prerecorded voice instructions.

12. The system of claim 8 in which said means to verify the validity of the product code entered by the purchaser and said means to verify the validity of the serial number entered by the purchaser comprise speech recognition means.

13. The system of claim 8 in which said means to verify the validity of the product code entered by the purchaser and said means to verify the validity of the serial number entered by the purchaser comprise dual tone multi frequency decoding means.

14. The system of claim 8 further comprising:

i) means to indicate that the credited purchaser has already been rebated for the particular product code so that subsequent attempts by the credited purchaser to rebate the same product code will be denied,

wherein an automatic identification number corresponding to a particular purchaser requesting a rebate is used as an address in a fourth computer data base,

said fourth computer data base comprising product code history data corresponding to the product codes previously input into said system to provide to telephone customers a rebate by said purchasers,

and wherein said product code history data is compared with a proffered product code to determine the propriety of terminating a call.