Method and instructions for visual voice messaging user interface

• US 5,751,793 A
• Filed: 07/16/1996
• Issued: 05/12/1998
• Est. Priority Date: 03/14/1995
• Status: Expired due to Term

• Current Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Original Assignee: US West Technologies, Inc.
• Inventors: Davies, Susan, Davy, Gloria E.
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US08/680,893
• Time in Patent Office: 665 Days
• Field of Search: 379/67, 379/88, 379/89, 379/127, 379/142, 379/396, 379/201
• US Class Current: 379/88.11
• CPC Class Codes: H04M 1/2472 with programmable function keys
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

An interface which displays indicia associated with a single voice mail message on a screen. The invention is used in a visual voice messaging system to allow a user to view indicia without scrolling to another screen. A user may thus sort messages which she desires to hear more quickly and easily.

Claims

1. A customer premises equipment (CPE) used in conjunction with a public switched telephone network visual voice messaging system, said CPE comprising:

a display screen;

a plurality of soft key buttons associated with said display screen;

a plurality of function labels associated with the soft keys;

a DTMF keypad; and

message identification and message status displayed on said display screen, said message identification obtained via the public switched telephone network wherein said function labels are determined as a function of the message status.

2. CPE according to claim 1 further including hard key buttons to allow the user to view message identification and message status associated with a previous or subsequent message.

3. CPE according to claim 1 further including soft key buttons to allow the user to view message identification and message status associated with a previous or subsequent message.

4. In a public switched telephone network having caller identification, a system for interfacing between a subscriber and a Visual Voice Messaging System (VVMS), said system comprising:

a public switched telephone network (PSTN);

operatively coupled to said PSTN, a VVMS for accepting and storing one or more messages and determining a message status associated with each message, said VVMS comprising a screen phone including a display screen, soft keys adjacent said display screen, one or more hard keys operatively associated with said display screen, a DTMF keypad, and function labels associated with said soft keys wherein said labels are determined as a function of the message status;

operatively coupled to said PSTN;

a caller identification system for providing message identification associated with each message;

wherein said message identification and said message status associated with a single message are displayed on said display screen.

5. A system according to claim 4 wherein said message status includes:

an indication whether said message is "new", "heard", or "saved".

6. A system according to claim 5 wherein a message status is "saved" and said function labels including an "erase" function displayed adjacent a first one of said soft keys, a "replay" function displayed adjacent a second one of said soft keys and a "save" function displayed adjacent a third one of said soft keys.

7. A system according to claim 4 wherein said message identification includes a telephone number identifying a calling party who left the message.

8. A system according to claim 4 wherein said message identification includes a calling party'"'"'s name.

9. A system according to claim 4 wherein a message status is "new" and said function labels including:

a "listen" function displayed adjacent a first one of said soft keys;

a "playall" function displayed adjacent a second one of said soft keys; and

an "exit" function displayed adjacent a third one of said soft keys.

10. A system according to claim 4 wherein a message status is "heard" and said function labels including an "erase" function displayed adjacent a first one of said soft keys, a "replay" function displayed adjacent a second one of said soft keys and a "save" function displayed adjacent a third one of said soft keys.

11. A system according to claim 4 wherein said hard keys include:

a key to allow the user to view the message identification and message status associated with a previous message; and

a key to allow the user to view the message identification and message status associated with a subsequent message.

12. A system according to claim 4 wherein said soft keys include:

a key to allow a user to view the message identification and message status associated with a previous message; and

a key to allow a user to view the message identification and message status associated with a subsequent message.

13. The system of claim 4 wherein the message identification is selected from the group consisting of caller name, caller phone number, date of call, and time of call.

14. In a public switched telephone network comprising caller identification and a Visual Voice Messaging System (VVMS), said VVMS comprising a screen phone including a display screen, soft keys adjacent said display screen, and a DTMF keypad, a method for interfacing between a subscriber and said VVMS, the method comprising the steps of:

receiving one or more messages to the subscriber via the public switched telephone network (PSTN);

determining, via the PSTN caller identification, message identification associated with each message;

determining a message status associated with each message;

displaying function labels associated with said soft keys on the display screen wherein the function labels are determined as a function of said message status;

having the subscriber interact with the VVMS via said soft keys; and

displaying said message identification and said message status associated with a single message on said display screen.

15. A method according to claim 14 further comprising the steps of:

playing back a message; and

providing the capability to erase or save said message prior to the completion of said message playback.

16. A method according to claim 14 further including the step of pressing one or more hard keys operatively associated with said display screen, to view a single previous or next message and associated message identification and message status.

17. A method according to claim 14 further including the step of pressing one of said soft keys to view a single previous or next message and associated message identification and message status.

18. The method of claim 14 wherein the message identification is selected from the group consisting of caller name, caller phone number, date of call, and time of call.

19. The method of claim 14 wherein the message status is selected from the group consisting of new, heard, and saved.