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System and method for graphically displaying and navigating through an interactive voice response menu

  • US 5,802,526 A
  • Filed: 04/18/1996
  • Issued: 09/01/1998
  • Est. Priority Date: 11/15/1995
  • Status: Expired due to Term
First Claim
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1. In a system having a first communications terminal coupled to a remote second communications terminal by a communications circuit, each communications terminal having a central processing unit coupled to a memory, the first communications terminal having one or more interactive voice response units, the second communications terminal having a display for visually outputting data signals, and an audio input/output device for inputting/outputting audio signals, a method of switching to use of visual data queries, comprising the steps of:

  • sending a first query from the first communications terminal to the remote second communications terminal, the first query comprising an audio signal allowing a user of the second communications terminal to receive subsequent queries as visual displays on the second communications terminal, or to proceed using audio queries alone;

    outputting the first query on the second communications terminal using the audio input/output device;

    monitoring the communications circuit from the first communications terminal to detect whether the user elects to employ visual display of queries; and

    , if so,outputting a subsequent set of queries in the form of a visual display on the second communications terminal, said visual display permitting the user to skip one or more intermediate levels of queries and thereby more quickly reach a desired result.

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