Call record scheduling system and method

  • US 5,822,400 A
  • Filed: 08/19/1996
  • Issued: 10/13/1998
  • Est. Priority Date: 08/19/1996
  • Status: Expired due to Term
First Claim
Patent Images

1. A call account scheduling system, comprising:

  • a source of call records to be processed;

    a call center call record manager, responsive to said call records to be processed, and responsive to at least one user selectable call record selection criteria, for selecting a plurality of call records to be dialed, and for generating at least one call record time range and call priority value for each call record to be dialed, and for storing said at least one call record time range and call priority value for each call record to be dialed into a call record priority table; and

    a call account scheduler, responsive to said call record priority table and to call record call results received from a call dialer, for scanning said call record priority table, for determining which call record should be processed next, and for providing said call record to be processed next to a call dialer, wherein said call account scheduler dynamically recalculates at least said call record call priority value stored in said call record priority table based on said call record call results received from said call dialer while said call center manager is providing call records to said call dialer, to determine which call record should be processed next.

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