Automatic information and routing system for telephonic services

  • US 5,848,131 A
  • Filed: 02/08/1996
  • Issued: 12/08/1998
  • Est. Priority Date: 02/22/1993
  • Status: Expired due to Term
First Claim
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1. In a telephone network, an automated call processing system, comprising:

  • an automated communications subsystem capable of receiving a caller-provided telephone number;

    means for determining a spatial key of the caller-provided telephone number;

    means responsive to the spatial key for retrieving client service location information corresponding to a selected service location, wherein the service location is selected if a location associated with the caller-provided telephone number spatially lies within a service area defined by the client as a geographic configuration of substantially any desired shape and size around the service location;

    means for communicating the selected service location and the retrieved client service location information to the caller;

    means for receiving and responding to a caller'"'"'s service location information request; and

    an outbound calling module responsive to the caller'"'"'s service location information request for transmitting the retrieved client service location information to the telephone network.

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