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Multiple service representative conferencing apparatus and method

  • US 5,894,510 A
  • Filed: 02/10/1997
  • Issued: 04/13/1999
  • Est. Priority Date: 06/05/1996
  • Status: Expired due to Term
First Claim
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1. Group conferencing apparatus including a controller for controlling the connection of plural terminals of service representatives to a call-in caller, said apparatus comprisinga memory, coupled to the controller, for storing service selection criteria regarding a number of service representatives greater than one to be simultaneously connected to the call-in caller andswitch, coupled to the controller and accessed by the call-in caller upon dialing a predetermined number, for simultaneously connecting said plural terminals of service representatives to said call-in caller in accordance with said service selection criteria.

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