User invocation of services in public switched telephone network via parallel data networks

• US 5,917,817 A
• Filed: 12/06/1996
• Issued: 06/29/1999
• Est. Priority Date: 12/06/1996
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: International Business Machines Corporation
• Inventors: Stern, Edith Helen, Harrison, Colin George, Dunn, James M., Willner, Barry Edward, Ganek, Alan George
• Primary Examiner(s): Nguyen, Chau
• Assistant Examiner(s): TANG, EVA C
• Application Number:
  US08/761,257
• Time in Patent Office: 935 Days
• Field of Search: 370/352, 370/354, 370/356, 370/400, 370/401, 370/522, 370/410, 379/210, 379/212, 379/215, 379/230, 395/186, 395/187.01, 395/188.01
• US Class Current: 370/352
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 2213/13513 UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 2213/13532 mobile networks
• CPC Class Codes: H04Q 2213/13534 Internet - WWW, HTML, browsers etc.
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/0033 customer-controlled

Abstract

This invention allows customers and other users of the Public Switched Telephone Network (PSTN) to enable, disable or modify special services provided by the network. The PSTN is defined here as all equipment world wide (land-based, radio or other) enabling ordinary telephone users to connect to other telephone users, but excludes private telephone networks such as "tie line" systems maintained or leased by private enterprises. Presently contemplated actions can be taken independent of the state of the customer'"'"'s telephone line (e.g. on-hook or off-hook), and usually involve use of equipment other than telephones and communication networks other than the PSTN (e.g. computers operating through the Internet and pagers operating through pager networks). The special services include existing services (call waiting, call blocking, call forwarding, etc.) and new ones (e.g. transferring an active call from a desk phone to a mobile cellular one without interrupting the call). Security firewalls, between the public and telephony application intelligence (TAI) systems that administer customer services within the PSTN, ensure that actions by unauthorized individuals do not interfere with or adversely affect telephone system operations. Authorized customers taking presently contemplated actions will not be able to adversely affect telephone system operations. The present system will work on information maintained at any level of an intelligent network hierarchy within the PSTN, including service nodes through which customer services are traditionally provided.

Claims

1. A telephone service management facility for enabling the public switched telephone network (PSTN) to provide improved telephony services to its customers comprising:

first means interfacing between the PSTN and a communication network external to said PSTN for conducting communications between the PSTN and its customers via equipment other than telephones;

said communications allowing said customers to inter-act directly with data processing systems internal to said PSTN, which systems can control delivery of telephone system services to said customers, to enable said customers to instantly vary real-time telephone system services to which respective customers are subscribed; and

second means interfacing between said first means and the PSTN for conducting a security check on communications received from said equipment other than telephones for determining if said communications originate from a PSTN customer entitled to engage in said direct communication with said internal processing systems, or from a duly authorized agent of a PSTN customer so entitled;

said second means allowing communications from said equipment other than telephones to affect a said telephone system service delivered to a customer associated with said equipment other than telephones if and only if a prior determination has been made that respective communications are from one of the customer receiving the respective service and authorized agents of that customer.

2. A facility in accordance with claim 1 wherein said external network is a data communications network, said first means comprises a data server linked to computers used by said PSTN customers via said external network, and said second means comprises a firewall server operative between said data server and elements of said PSTN responsible for automatically administering telephone services within said PSTN.

3. A facility in accordance with claim 2 wherein said data network is one of:

the Internet and the World Wide Web, and said data server is a computer configured to communicate with browser software installed in said computers used by said customers.

5. A facility in accordance with claim 1 wherein said external communication network is at least one of a group of public communication networks;

said group consisting of the Internet, the World Wide Web, and at least one radio-based pager network supporting communications between the PSTN and customers thereof having use of two-way pager devices.

4. A telephone service management facility for enabling the public switched telephone network (PSTN) to provide improved telephony services to its customers comprising:

first means interfacing between the PSTN and a communication network external to said PSTN for conducting communications between the PSTN and its customers via equipment other than telephones;

second means interfacing between said first means and the PSTN for conducting a security check on communications received from said equipment other than telephones for determining if said communications originate from a PSTN customer or a duly authorized agent of a PSTN customer;

said second means allowing communications from said equipment other than telephones to affect a telephone service delivered to a customer associated with said equipment other than telephones if and only if a prior determination has been made that respective communications are from one of the customer receiving the respective service and authorized agents of that customer; and

wherein said external network is a data communications network, said first means comprises a data server linked to computers used by said PSTN customers via said external network, and said second means comprises a firewall server operative between said data server and elements of said PSTN responsible for automatically administering telephone services within said PSTN; and

wherein said data server operates to communicate with said customer computers using forms-based software that is configured to limit actions which customers can evoke relative to said sensitive internal elements of the PSTN.

6. A telephone service management facility for enabling the public switched telephone network (PSTN) to provide improved telephony services to its customers comprising:

first means interfacing between the PSTN and a communication network external to said PSTN for conducting communications between the PSTN and its customers via equipment other than telephones; and

second means interfacing between said first means and the PSTN for conducting a security check on communications received from said equipment other than telephones for determining if said communications originate from a PSTN customer or a duly authorized agent of a PSTN customer;

said second means allowing communications from said equipment other than telephones to affect a telephone service delivered to a customer associated with said equipment other than telephones if and only if a prior determination has been made that respective communications are from one of the customer receiving the respective service and authorized agents of that customer; and

wherein services provided by the PSTN to its customers are administered by a hierarchical network of telephony application intelligence (TAI) within said PSTN, said TAI network comprising a plurality of separate access points; and

wherein said first and second means are adapted for interfacing said customers directly, without intervention of human representatives of the PSTN, to a predetermined one of said TAI network access points.

7. A facility in accordance with claim 6 wherein said access points of said TAI network comprise a service control point (SCP), a signal transfer point (STP), and a signal switching point (SSP).

8. A facility A telephone service management facility for enabling the public switched telephone network (PSTN) to provide improved telephony services to its customers comprising:

first means interfacing between the PSTN and a communication network external to said PSTN for conducting communications between the PSTN and its customers via equipment other than telephones; and

second means interfacing between said first means and the PSTN for conducting a security check on communications received from said equipment other than telephones for determining if said communications originate from a PSTN customer or a duly authorized agent of a PSTN customer;

said second means allowing communications from said equipment other than telephones to affect a telephone service delivered to a customer associated with said equipment other than telephones if and only if a prior determination has been made that respective communications are from one of the customer receiving the respective service and authorized agents of that customer; and

wherein said PSTN comprises a hierarchical network of telephony application intelligence (TAI) responsible for administering said customer services, said TAI network comprising a plurality of predetermined access points; and

wherein said first and second means are connected to databases used by said TAI network, but without direct connection to said control points and without required assistance of human representatives of said PSTN.