System converting a request message using computer protocol to telephone communication protocol for accessing telephone directory assistance information without assistance from an operator
First Claim
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1. A method of providing directory assistance information comprising the steps of:
- (a) receiving a request message from a computer system, the request message being in a first computer protocol and specifying the desired directory assistance information;
(b) converting the request message to a telephone protocol;
(c) transmitting the request message in the telephone protocol to a telephone data base server through a telephone communication network;
(d) searching the telephone data base server for the directory assistance information;
(e) creating a response message;
(f) transmitting the response message to the protocol converter in the telephone protocol;
(g) converting the response message to the first computer protocol; and
(h) transmitting the response message to the computer system in the first computer protocol.
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Abstract
A directory assistance method and system to provide directory assistance information to users at computer terminals without operator assistance. The directory assistance information is requested in a computer protocol and converted to a telephone protocol, then the retrieved from a telephone data base.
8 Citations
8 Claims
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1. A method of providing directory assistance information comprising the steps of:
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(a) receiving a request message from a computer system, the request message being in a first computer protocol and specifying the desired directory assistance information; (b) converting the request message to a telephone protocol; (c) transmitting the request message in the telephone protocol to a telephone data base server through a telephone communication network; (d) searching the telephone data base server for the directory assistance information; (e) creating a response message; (f) transmitting the response message to the protocol converter in the telephone protocol; (g) converting the response message to the first computer protocol; and (h) transmitting the response message to the computer system in the first computer protocol. - View Dependent Claims (2, 3)
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4. A directory assistance system comprising:
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a protocol converter connected to a computer system, the protocol converter converting a request message received from the computer system from a first computer protocol to a telephone communication protocol, the request message specifying a desired directory assistance information; a telephone communication network connected to the protocol converter; and a telephone data base server connected to the telephone communication network, the telephone data base server retrieving the desired directory assistance information in response to the request message in the telephone communication protocol to produce a telephone response message. - View Dependent Claims (5, 6, 7, 8)
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Specification