Voice mail with embedded executable responses

• US 6,014,427 A
• Filed: 12/26/1996
• Issued: 01/11/2000
• Est. Priority Date: 12/26/1996
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Huber, Kenneth Mervin, Hanson, Bruce Lowell
• Primary Examiner(s): Tsang, Fan S.
• Assistant Examiner(s): Hoosain, Allan
• Application Number:
  US08/773,151
• Time in Patent Office: 1,111 Days
• Field of Search: 379/67, 379/88, 379/89, 379/88.02, 379/88.18, 379/88.26, 379/67.1, 379/88.01, 379/88.09, 379/88.11, 379/88.12, 379/88.13, 379/88.15, 379/88.22
• US Class Current: 379/67.1
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A creator of a voice mail message is provided with the ability to pre-define responses to the message. The pre-defined responses may be sent (i.e., are embedded) with the voice mail message to a recipient'"'"'s mailbox so that when the recipient opens the voice message, the message is heard, and the recipient is provided with a menu of pre-defined responses from which to choose. After listening to the pre-defined responses, the recipient selects a particular response which is then forwarded to the creator of the original voice mail message.

Claims

1. A method for use with an voice mail system, the method comprising the steps of:

receiving at a receiving apparatus a mail message created by a message sender at a sending apparatus for delivery to a message recipient'"'"'s voice mailbox, where the message comprises a message body and at least one datagram that contains information which enables the message recipient to perform a first action or a second action that is other than a rejection of said first action and that is explicitly specified by the message sender via said information from among a variety of actions that said message sender could specify; and

providing both said message body and said at least one datagram to said recipient'"'"'s mailbox so that said recipient may access both said voice mail message and said at least one datagram and perform said at least one action.

2. The method of claim 1 wherein said action includes creating, formulating, or formatting a response and sending said response to said message sender.

3. The method of claim 1 wherein said action includes connecting said message recipient to a called party over a telephone network.

4. The method of claim 1 wherein said action includes playing a pre-recorded audio clip to said recipient.

5. The method of claim 1 wherein said action includes collecting data from said recipient.

6. The method of claim 5 further including a step of sending said collected data to said message sender.

7. The method of claim 1 wherein said action includes sending a voice reply from said recipient to said message sender.

8. The method of claim 7 wherein said voice reply is a prepaid voice reply.

9. The method of claim 1 further including a step of sending an identification of said message recipient to said message sender.

10. The method of claim 1 wherein said message body comprises a voice message.

11. The method of claim 1 where the receiving apparatus is remote from the sending apparatus.

12. A method comprising the steps of:

receiving at a voice messaging platform instructions sent by a message sender and associated with a voice mail message sent by said message sender, said instructions comprising a plurality of actions pre-defined by said message sender, including at least a first action and a second action that is other than a rejection of said first action; and

performing an action of said plurality of actions, based on a response provided by a recipient of said voice mail message.

13. The method of claim 12 wherein said performing an action includes sending a response to said message sender.

14. The method of claim 12 wherein said performing an action includes connecting said message recipient to a called party over a telephone network.

15. The method of claim 12 wherein said performing an action includes playing pre-recorded audio clip to said recipient.

16. The method of claim 12 wherein said performing an action includes collecting data from said recipient.

17. The method of claim 16 further including a step of sending said collected data to said message sender.

18. The method of claim 12 wherein said performing an action includes sending a voice reply from said recipient to said message sender.

19. The method of claim 18 wherein said voice reply is a prepaid voice reply.

20. The method of claim 12 further including a step of sending an identification of said recipient to said message sender.

21. A method including the steps of:

sending a voice mail message created by a message sender to a message recipient'"'"'s voice mailbox; and

sending a plurality of actions, including a first action a second action that is other than a negation of said first action, associated with said voice mail message wherein said plurality of actions is pre-defined by said message sender so that a recipient of said voice mail message is enabled to respond to said original voice mail message in a manner that is pre-defined by said voice mail message sender.

22. A method including the steps of:

receiving a reply associated with an original voice mail message created by a message sender wherein said reply is one of a plurality of responses to said original voice mail message that were explicitly pre-defined by said message sender in said original voice mail message, the responses including more than just a single response or a lack thereof;

determining a voice mail message recipient of said reply according to an address contained in said received reply; and

providing said received reply to said voice mail message recipient.

23. A method for communicating voice mail message from a sender to a recipient comprising the steps of:

the sender creating a voice mail message body,

the sender creating at least one datagram that controls interactions of the recipient with said message and associated said at least one datagram with said message body, said datagram including an option to perform a first action or a second action that is more than a rejection of the first action,

combining said message body with said associated at least one datagram to form said voice mail message, and

sending said voice mail message to said recipient.

24. A method for use with an voice mail system, the method comprising the steps of:

receiving at a receiving apparatus a voice mail message created by a message sender at a sending apparatus for delivery to a message recipient'"'"'s mailbox, where the message comprises a message body and at least one datagram that contains information which enables the message recipient to perform at least one action that is explicitly specified by the message sender via said information from among a variety of actions that said message sender could specify that includes more than selecting an action or not selecting said action; and

providing both said message body and said at least one datagram to said recipient'"'"'s mailbox so that said recipient may access both said voice mail message and said at least one datagram and perform said at least one action.

25. A method for communicating an voice mail message from a sender to a recipient comprising the steps of:

the sender creating a message body,

the sender creating at least one datagram that explicitly specifies one or more actions from a collection of actions that said sender can specify, said collection including more than a request to record a response, that a recipient of the voice mail message may perform when accessing said voice mail message,

combining said message body with said associated at least one datagram to form said voice mail message, and

sending said voice mail message to said recipient.